Add Upload Part
Tool to add a part (chunk of bytes) to an Upload object. Use when uploading large files in chunks, with each part up to 64 MB.
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Integrate OpenAI
with your AI CRM
Toolkit for OpenAI APIs: manage Assistants, Threads/Messages; upload/list/delete Files; list/retrieve Models (including vision/multimodal); and view fine-tune listings and events.
Explore Triggers and Actions
Cancel batch
Tool to cancel an in-progress batch. Use when you need to stop a batch that is currently processing. The batch will be in status 'cancelling' for up to 10 minutes before changing to 'cancelled', where partial results (if any) will be available.
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Cancel evaluation run
Tool to cancel an ongoing evaluation run. Use when you need to stop an evaluation run that is currently in progress.
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Cancel Response
Tool to cancel a background model response by its ID. Use when you need to stop a response that was created with the 'background' parameter set to true. Only background responses can be cancelled; attempting to cancel a non-background response will fail.
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Cancel Run
Request cancellation of an in-progress assistant run by thread and run ID, for example when the run is no longer needed. DEPRECATED: The Assistants API shut down on August 26, 2026; migrate to the Responses and Conversations APIs.
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Cancel upload
Tool to cancel an upload. Use when you need to stop an upload that is in progress. No parts may be added after cancellation.
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Compact Response
Tool to compact a conversation or response to reduce token usage. Use when you need to reduce the size of long conversations while preserving important context. Either provide an array of input messages or reference a previous response ID to compact.
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Complete Upload
Complete a multipart Upload and create its usable File object.
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Create Audio Transcription
Transcribes audio files to text via the OpenAI Audio Transcriptions API, optionally returning timestamps.
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Create Audio Translation
Tool to translate audio files to English text via OpenAI Audio Translations API. Use when you need to convert speech in audio files (any language) to English text.
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Create Batch
Tool to create and execute a batch from an uploaded file of requests. Use after uploading a JSONL file with purpose 'batch' to process multiple API requests in a single batch operation.
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Create Chat Completion
Creates a chat completion from OpenAI models for conversational AI, text generation, function calling, vision or audio tasks, and structured JSON outputs. Supports reasoning models and tool use.
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Create Completion (Legacy)
Generate single-turn text completions using OpenAI's legacy Completions API with an available compatible model.
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Create Container
Tool to create a new container with configurable memory, expiration, file access, and network policies. Use when you need to provision an isolated execution environment.
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Create Container File
Tool to create a file in a container. Use when adding files to an existing container either by referencing an uploaded file ID or by uploading raw file content directly.
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Create Conversation
Tool to create a new conversation for multi-turn interactions. Use when initializing a persistent conversation with optional starter messages.
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Create Conversation Items
Tool to create items in a conversation with the given ID. Use when adding messages or other items to an existing conversation.
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Create Decision
Evaluate evidence with typed predicate, choice, and score questions. Each call costs at most $2.
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Create Embeddings
Tool to generate text embeddings via the OpenAI embeddings endpoint. Use for search, clustering, recommendations, and vector database storage workflows.
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Create Eval
Tool to create an evaluation structure for testing a model's performance. An evaluation is a set of testing criteria and data source config that dictates the schema of data used in the evaluation. Use when setting up automated testing for model outputs with graders like label_model, string_check, or text_similarity.
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Create Evaluation Run
Creates an evaluation run for testing with a specified data source and model configuration. OpenAI has scheduled existing evals to become read-only on October 31, 2026, and the Evals API to shut down on November 30, 2026.
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Create fine-tuning job
Creates a fine-tuning job from an uploaded training dataset and returns job details and status. Creation is restricted to eligible existing customers; OpenAI says active existing customers will no longer be able to create new jobs starting January 6, 2027.
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Create Image Variation
Create alternative versions of an existing square PNG image using the legacy image variations operation, with options for count, size, and response format. DEPRECATED: Its documented model, DALL-E 2, shut down on May 12, 2026; OpenAI recommends GPT Image models as replacements.
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Create Message
Create a message in an Assistants conversation thread. This adds the message without triggering a model response; a separate run was needed for an assistant reply. DEPRECATED: The Assistants API was shut down on August 26, 2026; migrate to the Responses API and Conversations API.
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Create Moderation
Tool to classify text and/or image inputs for potentially harmful content via the OpenAI Moderation API. Use for content safety checks, filtering user-generated content, or monitoring for policy violations across 13 harm categories including harassment, hate, violence, sexual content, self-harm, and illicit activities.
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Create Realtime Call
Creates a Realtime API call over WebRTC and returns the SDP answer needed to complete the peer connection. A call ID is returned when it can be extracted from the Location header.
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Create Realtime Client Secret
Tool to create an ephemeral client secret for authenticating Realtime API connections. Use when you need to establish a WebSocket connection to OpenAI's Realtime API for voice or streaming interactions.
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Create Realtime Session
Tool to create an ephemeral API token for client-side Realtime API applications. Use when setting up browser-based real-time audio/text interactions.
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Create Realtime Transcription Session
Tool to create an ephemeral API token for realtime transcriptions via the Realtime API. Use when you need to authenticate browser clients for realtime audio transcription sessions. Returns a session object with a client_secret containing a usable ephemeral API token.
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Create Response
Creates a model response via the Responses API for text or image analysis and structured JSON output. Returns selected response fields including the ID and output array; aggregated output text may be absent.
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Create Run
Create an assistant run on an existing thread to execute the assistant and generate responses, optionally adding messages and setting run options. DEPRECATED: The Assistants API shut down on August 26, 2026; migrate to the Responses and Conversations APIs.
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Create Skill
Tool to create a skill from uploaded files. Use when you need to create a new skill with SKILL.md and supporting files.
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Create Speech (TTS)
Tool to generate text-to-speech audio using OpenAI's Audio API. Use when you need to convert text to natural-sounding speech with a choice of voices and models. Returns a hosted audio file URL with metadata, not raw bytes.
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Create Thread
Create an Assistants API conversation thread with optional starter messages and metadata. The thread ID identifies the conversation for subsequent operations. DEPRECATED: The Assistants API was shut down on August 26, 2026; migrate to the Responses API and Conversations API.
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Create Thread And Run
Create an Assistants thread and run in one request to start a conversation and execute an assistant. DEPRECATED: The Assistants API shut down on August 26, 2026; migrate to the Responses and Conversations APIs.
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Create Upload
Tool to create an intermediate Upload object for large file uploads. Use when uploading files larger than the direct upload limit by adding Parts to the Upload. The Upload accepts up to 8 GB total and expires after one hour if not completed.
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Create Vector Store
Tool to create a new vector store. Use when you need to create a collection of processed files for file_search tools.
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Create Vector Store File
Tool to create a vector store file by attaching a File to a vector store. Use when you need to add files to a vector store for file search capabilities.
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Create vector store file batch
Tool to create a vector store file batch. Use when attaching multiple files to a vector store for file search capabilities.
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Create Video
Create an asynchronous video generation job from a text prompt using the OpenAI Videos API; the job ID and status were used to track generation. DEPRECATED: The Videos API was shut down on September 24, 2026.
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Create Video Remix
Submit a remix job for an existing generated video using a new prompt. OpenAI's Videos API was shut down on September 24, 2026.
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Delete assistant
Delete a specific Assistants API assistant by ID. DEPRECATED: The Assistants API shut down on August 26, 2026; migrate to the Responses API and Conversations API.
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Delete chat completion
Tool to delete a stored chat completion by its ID. Use when you need to remove a chat completion that was created with store=true.
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Delete container
Tool to delete a specific container by its ID. Use when you need to remove a container after confirming its ID.
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Delete container file
Tool to delete a file from a container. Use when you need to remove a file from a specific container by providing both container ID and file ID.
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Delete conversation
Tool to delete a conversation by its ID. Items in the conversation will not be deleted. Use when you need to remove a conversation.
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Delete conversation item
Tool to delete an item from a conversation with the given IDs. Use when you need to remove a specific message or item from a conversation.
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Delete evaluation
Tool to delete a specific evaluation by its ID. Use when you need to remove an evaluation after confirming its ID.
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Delete evaluation run
Deletes a specific evaluation run. OpenAI has scheduled existing evals to become read-only on October 31, 2026, and the Evals API to shut down on November 30, 2026.
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Delete file
Deletes a file by its ID. Confirm the target before deleting it; removing unneeded files can help manage storage quotas.
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Delete message
Delete a specific message from an Assistants conversation thread using the thread and message IDs. DEPRECATED: The Assistants API was shut down on August 26, 2026; migrate to the Responses API and Conversations API.
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Delete response
Tool to delete a model response with the given ID. Use when you need to remove a stored response from the Responses API.
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Delete skill
Tool to delete a specific skill by its ID. Use when you need to remove a skill after confirming its ID.
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Delete thread
Delete an Assistants API conversation thread by its ID. DEPRECATED: The Assistants API was shut down on August 26, 2026; migrate to the Responses API and Conversations API.
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Delete Vector Store
Tool to delete a vector store. Use when you need to permanently remove a vector store by its ID.
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Delete Vector Store File
Tool to delete a vector store file. This removes the file from the vector store but does not delete the file itself. Use when you need to remove a file from a vector store's search index.
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Delete video
Delete a video by ID from OpenAI's Videos API, returning a deletion result. DEPRECATED: The Videos API shut down on September 24, 2026; OpenAI does not list a replacement for it.
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Download file
Tool to download the contents of a specified file by its ID. Use when you need to retrieve file content from OpenAI.
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Download Video Content
Download a generated video's MP4 content or its thumbnail or spritesheet by video ID. DEPRECATED: OpenAI's Videos API shut down on September 24, 2026; OpenAI does not list a replacement for it.
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Edit Image
Tool to create edited or extended images via OpenAI Images Edit API. Use when you need to modify existing images based on a text prompt, with optional mask support for targeted edits.
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Generate Image
Tool to generate an image via the OpenAI Images API and return hosted image asset URL and metadata. Use when you need to create images from text descriptions for single-shot image generation.
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Get Chat Completion
Tool to retrieve a stored chat completion. Use when you need to fetch a previously created chat completion that was stored with store=true.
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Get Chat Completion Messages
Tool to retrieve messages from a stored chat completion. Use when you need to fetch the conversation history of a previously created chat completion. Only works with completions that were created with the store parameter set to true.
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Get ChatKit thread
Tool to retrieve a ChatKit thread by its ID. Use when you need to fetch details about a specific ChatKit thread including its status, title, and owner.
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Get Conversation Item
Tool to retrieve a single item from a conversation. Use when you need to fetch details of a specific message or item within a conversation.
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Get Eval
Tool to retrieve an evaluation by ID. Use when you need to inspect an existing evaluation's configuration, data source settings, or testing criteria.
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Get Eval Run Output Item
Tool to retrieve a specific output item from an evaluation run by its ID. Use when you need detailed results for a particular test case within an evaluation run.
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Get eval run output items
Tool to get a list of output items for an evaluation run. Use when you need to retrieve the detailed results of an eval run, including grading outcomes, input/output samples, and token usage.
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Get Evaluation Run
Tool to retrieve an evaluation run by ID to check status and results. Use when you need to monitor an evaluation run's progress or retrieve its final results after creation.
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Get Evaluation Runs
Tool to get a paginated list of runs for an evaluation. Use when you need to retrieve all runs or check the status of multiple runs for a specific evaluation.
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Get Input Token Counts
Tool to calculate input token counts for OpenAI API requests. Use when you need to estimate token usage before making an API call, validate content fits within model limits, or optimize prompts for token efficiency.
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Get Message
Retrieve a specific message from an Assistants thread by thread and message IDs to inspect its content and details. DEPRECATED: The Assistants API was shut down on August 26, 2026; migrate to the Responses API and Conversations API.
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Get Response
Tool to retrieve a model response by ID. Use when you need to check the status, output, or metadata of a previously created response.
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Get Run Step
Retrieve a specific Assistants run step by thread, run, and step ID to inspect execution progress, tool calls, or message creation. File search result content can be requested. DEPRECATED: The Assistants API was shut down on August 26, 2026; migrate to the Responses API and Conversations API.
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Get Vector Store
Tool to retrieve a vector store by its ID. Use when you need to get details of an existing vector store for file_search operations.
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Get Vector Store File
Tool to retrieve a file from a vector store. Use when you need to check the status or details of a file attached to a vector store.
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Get Vector Store File Batch
Retrieve a file batch by its vector store and batch IDs to check the status and file counts of a batch processing operation.
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Get Video
Retrieve a video generation job by ID to inspect its status, progress, and details. DEPRECATED: OpenAI's Videos API was shut down on September 24, 2026.
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List Assistants
List Assistants API assistants to discover an assistant ID from returned names or metadata. Results support cursor pagination, creation-time ordering, and page sizes of 1–100. DEPRECATED: The Assistants API shut down on August 26, 2026; migrate to the Responses API and Conversations API.
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List Batches
Tool to list your organization's batches. Use when you need to view all batches, check batch statuses, or find a specific batch by listing them.
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List Chat Completions
Tool to list stored chat completions that were created with the `store` parameter set to true. Use to retrieve previously stored completions for review, analysis, or audit purposes.
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List ChatKit thread items
List items from a ChatKit thread, including messages, tool calls, and tasks. Results are paginated.
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List ChatKit Threads
Tool to list ChatKit threads with pagination and filtering. Use when you need to retrieve threads for a specific user or browse all available threads.
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List container files
List files in a specific container. Results are paginated.
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List Containers
List a page of containers, optionally filtering by name. Use the pagination cursor to retrieve further results.
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List Conversation Items
List a page of items in a conversation by ID for review or processing. Use the pagination cursor to retrieve further items.
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List engines
Tool to list available engines and their basic information. Use when you need to discover which engines are available.
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List Evals
Tool to list evaluations for a project. Use when you need to view all evaluations, check their configurations, or find a specific evaluation by listing them.
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List files
Lists files in the authenticated organization/project context. Results are cursor-paginated; use the returned last ID as the next request's after cursor when more results are available.
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List Files in Vector Store Batch
Tool to list vector store files in a batch. Use when you need to retrieve all files that were added to a vector store as part of a specific batch operation.
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List fine-tunes
Lists fine-tuning jobs for the authenticated context, with cursor pagination. An empty page does not necessarily mean that no jobs exist.
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List fine-tuning job checkpoints
Tool to list checkpoints for a fine-tuning job. Use when you need to retrieve model checkpoints created during the fine-tuning process. Checkpoints are created at various steps during training and can be used to evaluate model performance at different stages.
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List fine-tuning job events
Tool to get status updates for a fine-tuning job. Use when you need to monitor the progress of a fine-tuning job or retrieve event logs.
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List Input Items
Tool to retrieve input items for a given response from the OpenAI Responses API. Use when you need to inspect the inputs that were used to generate a specific response.
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List Messages
List messages in an Assistants thread, including outputs generated by a run. Results can be filtered by run and paginated using cursors, with a page size of 1–100 and creation-time ordering. DEPRECATED: The Assistants API shut down on August 26, 2026; migrate to the Responses API and Conversations API.
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List models
Lists models available to the current account or organization, with model identifiers and ownership metadata. Results may include deprecated or assistant-incompatible models.
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List Run Steps
List steps in an Assistants API run to inspect execution progress, tool calls, and message creation events. Supports pagination, ordering, and optional file search result content. DEPRECATED: The Assistants API was shut down on August 26, 2026; migrate to the Responses API and Conversations API.
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List Runs
List a page of Assistants runs belonging to a thread to inspect their status or execution history. The legacy operation supports ordering and cursor pagination. DEPRECATED: The Assistants API shut down on August 26, 2026; migrate to the Responses and Conversations APIs.
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List Skills
List skills with pagination and timestamp ordering, returning their IDs, names, and descriptions.
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List Vector Store Files
Tool to list files in a vector store. Use when you need to retrieve all files attached to a specific vector store.
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List Vector Stores
Tool to list vector stores to discover available vector stores by name or metadata. Use when you need to view all vector stores in your organization.
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List Videos
List video generation jobs and their statuses, with pagination and timestamp ordering, to review multiple tasks. DEPRECATED: OpenAI's Videos API was shut down on September 24, 2026.
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Modify Assistant
Modify an existing Assistants API assistant's configuration, such as its model, instructions, tools, or metadata. DEPRECATED: The Assistants API was shut down on August 26, 2026; migrate to the Responses API and Conversations API.
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Modify Message
Modify metadata on a specific message in an Assistants conversation thread, identified by thread and message IDs. DEPRECATED: The Assistants API was shut down on August 26, 2026; migrate to the Responses API and Conversations API.
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Modify Run
Update metadata on a specific Assistants run identified by its thread and run IDs. DEPRECATED: The Assistants API was shut down on August 26, 2026; migrate to the Responses API and Conversations API.
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Modify thread
Update metadata on an existing Assistants API thread identified by its thread ID. DEPRECATED: The Assistants API shut down on August 26, 2026; migrate to the Responses API and Conversations API.
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Modify Vector Store
Tool to modify an existing vector store. Use when you need to update the name, expiration policy, or metadata of a vector store.
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Retrieve assistant
Retrieve a specific assistant by ID to inspect its configuration and metadata. DEPRECATED: The Assistants API shut down on August 26, 2026; migrate to the Responses and Conversations APIs.
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Retrieve Batch
Tool to retrieve a batch by ID to check its status, progress, and results. Use when you need to check the current state of a batch job, view completion statistics, or access output file IDs.
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Retrieve container
Tool to retrieve details of a specific container by its ID. Use when you need to fetch container configuration, status, or metadata.
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Retrieve container file
Tool to retrieve metadata for a specific file in a container. Use when you need to get details about a container file including its size, path, and creation timestamp.
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Retrieve container file content
Tool to retrieve the content of a file within a container. Use when you need to download or access the actual file data from a container.
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Retrieve engine
Retrieve a legacy OpenAI engine by ID to inspect its availability and metadata. DEPRECATED: The engines endpoint was shut down in 2022; use the models endpoint instead.
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Retrieve file
Tool to retrieve information about a specific file. Use when you need to check the details, status, or metadata of a file by its ID.
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Retrieve fine-tuning job
Tool to retrieve information about a fine-tuning job. Use when you need to check the status, progress, or details of an existing fine-tuning job.
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Retrieve model
Tool to retrieve details of a specific model, confirming its metadata (ownership, created date) and verifying access under your org — a model appearing in OPENAI_LIST_MODELS does not guarantee access. Use before depending on a model ID in downstream calls.
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Retrieve run
Retrieve an Assistants run by thread and run ID to check its status, errors, and usage, such as when polling for completion before reading thread messages. DEPRECATED: The Assistants API shut down on August 26, 2026; migrate to the Responses and Conversations APIs.
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Retrieve thread
Retrieve an Assistants API thread by ID to inspect its metadata; message bodies are obtained separately. DEPRECATED: The Assistants API shut down on August 26, 2026. Migrate to the Responses API and Conversations API.
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Retrieve Vector Store File Content
Tool to retrieve the parsed contents of a vector store file. Use when you need to access the actual text content that has been processed and chunked for a file in a vector store.
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Run grader
Tool to run a grader to evaluate model performance on a given sample. Use when you need to evaluate model outputs against expected results using various grading strategies like string matching, text similarity, custom Python code, or model-based scoring.
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Search Vector Store
Tool to search a vector store for relevant chunks based on a query and file attributes filter. Use when you need to find specific content within a vector store for retrieval-augmented generation (RAG) or custom search workflows.
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Submit Tool Outputs to Run
Submit all tool call outputs together to continue an Assistants API run whose required action is submit_tool_outputs. DEPRECATED: The Assistants API shut down on August 26, 2026; migrate to the Responses API and Conversations API.
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Update Chat Completion
Tool to update metadata for a stored chat completion. Use when you need to modify tags or metadata for a completion that was created with store=true.
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Update Conversation
Tool to update a conversation's metadata. Use when you need to modify metadata for an existing conversation.
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Update Eval
Updates an evaluation's name or metadata without changing its data source configuration or testing criteria. OpenAI has scheduled existing evals to become read-only on October 31, 2026, and the Evals API to shut down on November 30, 2026.
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Update Vector Store File Attributes
Tool to update custom attributes on a vector store file. Use when you need to add or modify metadata associated with files in a vector store.
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Upload file
Upload file bytes to OpenAI for a specified purpose, such as fine-tuning, and return the uploaded file's details. The file ID can be used to reference the upload in subsequent operations.
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Validate grader configuration
Tool to validate a grader configuration for fine-tuning jobs. Use when you need to verify that a grader is correctly configured before using it in a fine-tuning job.
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How the OpenAI integration works
The OpenAI integration connects your Dench AI CRM directly to OpenAI, so agents can read and act on your OpenAI data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
128 actions are available for agents to invoke on your behalf. Every call runs through OpenAI's own authorization, scoped to the account you connect.
Set up OpenAI in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find OpenAI and click Connect — you'll authorize access through OpenAI's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use OpenAI in chat, or call it from an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the OpenAI integration work with Dench?
The Dench OpenAI integration connects your AI CRM to OpenAI, so AI agents can work with your OpenAI data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with OpenAI via Dench?
The OpenAI integration currently exposes 128 actions, including Add Upload Part, Cancel batch, Cancel evaluation run, Cancel Response, Cancel Run, and Cancel upload. Agents invoke them on your behalf from chat or from automations.
Do I need to write code to connect OpenAI to Dench?
No. You connect OpenAI from your Dench workspace using OpenAI's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the OpenAI integration secure?
Connections are authorized through OpenAI's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the OpenAI connection from your workspace settings at any time.