Privacy Policy

1. Introduction

Welcome to the Privacy Policy of Merse Originals, Inc. (“Merse Originals,” “we,” “us,” or “our”). We are a Delaware corporation, with a principal address at 1065 SW 8th St #1796, Miami, FL 33130, United States, and can be reached at founders@dench.com. This Privacy Policy governs how we collect, use, share, and protect the data provided by users (“you” or “your”) through any services, websites, mobile applications, or other platforms we operate (collectively, the "Services").

This Policy covers our platform that provides AI Voice Agents to automate outbound calls, ensuring compliance with TCPA, FDCPA, and HIPAA regulations. We sell these AI solutions to collection agencies, congressmen who are fundraising, healthcare and insurance companies, and all other call centers seeking efficient, compliant communication tools.

By using the Services, you confirm that you have read and understood this Privacy Policy. Your continued access to or use of the Services constitutes your agreement to this Privacy Policy. If you do not agree, please cease using our Services immediately.

2. Data We Collect

Merse Originals collects the following categories of data for various business and operational purposes:

We endeavor to collect only such data as is reasonably necessary to provide our Services and meet our operational and legal obligations.

3. How We Use Your Data

The data we collect is used for legitimate business and commercial interests, including:

4. Disclosure of Data to Third Parties

Merse Originals may share or disclose collected data in the following circumstances:

We take reasonable measures, including contractual obligations, to ensure that any third party receiving your data will maintain its confidentiality and security.

5. Data Security Measures

We implement technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

While we strive to protect your personal data to the best of our abilities, no data transmission or storage system is guaranteed to be 100% secure. Therefore, you use our Services and provide your data at your own risk.

6. Data Retention and Deletion

Merse Originals retains collected data only for as long as it is deemed necessary to fulfill the purposes outlined in this Privacy Policy, subject to applicable legal, regulatory, or contractual obligations. Once data is no longer required, we will either delete it or anonymize it. Specifically:

7. International Data Transfers

We operate globally and may transfer your data to countries other than your home jurisdiction. The laws in these countries may differ from those in your jurisdiction, but we take steps to ensure that adequate safeguards are in place, such as implementing standard contractual clauses or relying on your explicit consent where required by law.

8. AI Voice Agent Program

Our AI Voice Agent program automates outbound calls, ensuring compliance with TCPA, FDCPA, and HIPAA regulations. By using our AI Voice Agent services, you acknowledge and agree that:

9. Dispute Resolution and Liability Disclaimer

Dispute Resolution: Any dispute arising from or related to this Privacy Policy or your use of the Services shall be resolved in accordance with the laws of the State of Delaware, without regard to conflict of law principles. By using our Services, you agree to submit to the personal jurisdiction and venue of the courts in Delaware or another forum as we both may agree to in writing.

Liability Disclaimer: While Merse Originals takes measures to protect your data and comply with relevant privacy regulations, we do not warrant or guarantee that the Services will be error-free, uninterrupted, or free from unauthorized access or data breaches. Under no circumstances shall Merse Originals or its affiliates be liable for any damages resulting from unauthorized access, hacking, data loss, or use of your data, except as required by applicable law.

10. Your Rights and How to Contact Us

Depending on your jurisdiction, you may have the right to access, correct, delete, or object to the processing of your personal data. You may also have the right to withdraw consent at any time if we rely on your consent for a specific data processing activity. To exercise any of these rights, please contact us at:

Merse Originals, Inc.
1065 SW 8th St #1796
Miami, FL 33130
United States
founders@dench.com

We will respond to such requests in accordance with applicable data protection regulations. We may require proof of your identity before completing your request to protect against unauthorized access.