Privacy Policy

1. Introduction

Welcome to the Privacy Policy of Merse Originals, Inc. (“Merse Originals,” “we,” “us,” or “our”). We are a Delaware corporation, with a principal address at 1065 SW 8th St #1796, Miami, FL 33130, United States, and can be reached at founders@dench.com. This Privacy Policy governs how we collect, use, share, and protect the data provided by users (“you” or “your”) through any services, websites, mobile applications, or other platforms we operate (collectively, the "Services").

This Policy covers our platform that provides AI Voice Agents to automate outbound calls, ensuring compliance with TCPA, FDCPA, and HIPAA regulations. We sell these AI solutions to collection agencies, congressmen who are fundraising, healthcare and insurance companies, and all other call centers seeking efficient, compliant communication tools.

By using the Services, you confirm that you have read and understood this Privacy Policy. Your continued access to or use of the Services constitutes your agreement to this Privacy Policy. If you do not agree, please cease using our Services immediately.

2. Data We Collect

Merse Originals collects the following categories of data for various business and operational purposes:

• Personal Identification: Includes your name, contact information (email address, phone number, mailing address), billing details, and account credentials for authentication to our Services.
• Call Data: This includes call recordings, transcripts, call metadata, and interaction logs generated by our AI Voice Agents.
• Platform Usage Data: Your activity logs, metadata about your sessions, IP addresses, device identifiers, browser type, operating system, and referral URLs.
• Communications with Us: Your emails, chat messages, or phone calls exchanged with Merse Originals and its representatives for support, inquiries, or other forms of contact.

We endeavor to collect only such data as is reasonably necessary to provide our Services and meet our operational and legal obligations.

3. How We Use Your Data

The data we collect is used for legitimate business and commercial interests, including:

• Providing and Improving the Services: We use your data to facilitate our AI Voice Agent services, ensuring compliance with TCPA, FDCPA, and HIPAA, and to enhance user experiences across our platforms.
• Communication: To send you technical notices, updates, security alerts, and support messages. We also respond to your inquiries, handle your requests, and deliver administrative messages.
• Corporate Transactions: In connection with or during negotiations of any reorganization, merger, sale of company assets, or financing or acquisition of all or a portion of our business by another company.
• Legal Compliance and Enforcement: To comply with applicable law, protect our legal rights, comply with lawful requests by public authorities, and investigate potential wrongdoing related to our Services.

4. Disclosure of Data to Third Parties

Merse Originals may share or disclose collected data in the following circumstances:

• Service Providers: We engage third-party companies and individuals to facilitate our Services, including hosting, analytics, and data processing. They have access to your data only as necessary to perform tasks on our behalf.
• Business Transfers: In the event of corporate restructuring, merger, acquisition, bankruptcy, dissolution, or similar proceedings, your data may be part of the transferred or acquired assets.
• Legal Obligations: We may disclose your data if required to do so by law, subpoena, or if we believe in good faith that such action is necessary to (a) comply with legal obligations, (b) protect or defend our rights or property, (c) prevent fraud, misuse, or other illegal activities.

We take reasonable measures, including contractual obligations, to ensure that any third party receiving your data will maintain its confidentiality and security.

5. Data Security Measures

We implement technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use encryption protocols to secure data transmissions when data is in transit, as well as securely stored data, where feasible.
• Access Controls: We limit access to your data to only those employees or contractors who require that access for legitimate purposes, and who are subject to strict confidentiality obligations.
• Regular Audits: Our systems and processes are periodically audited to ensure ongoing data integrity, privacy, and security compliance.
• Incident Response: We have incident response protocols in place to quickly identify, react to, and remedy any security breaches or threats.

While we strive to protect your personal data to the best of our abilities, no data transmission or storage system is guaranteed to be 100% secure. Therefore, you use our Services and provide your data at your own risk.

6. Data Retention and Deletion

Merse Originals retains collected data only for as long as it is deemed necessary to fulfill the purposes outlined in this Privacy Policy, subject to applicable legal, regulatory, or contractual obligations. Once data is no longer required, we will either delete it or anonymize it. Specifically:

• Personal Data: Tied to your account or identity, which may be removed or anonymized at your request, unless retention is mandated by law or necessary for our legitimate business interests.
• Call Data: Retained for compliance, quality assurance, and service improvement purposes, and may be anonymized for research and analytics.

7. International Data Transfers

We operate globally and may transfer your data to countries other than your home jurisdiction. The laws in these countries may differ from those in your jurisdiction, but we take steps to ensure that adequate safeguards are in place, such as implementing standard contractual clauses or relying on your explicit consent where required by law.

8. AI Voice Agent Program

Our AI Voice Agent program automates outbound calls, ensuring compliance with TCPA, FDCPA, and HIPAA regulations. By using our AI Voice Agent services, you acknowledge and agree that:

• We will collect and monitor call data, including recordings and transcripts, to ensure compliance and improve service quality.
• The data generated may be used to enhance our AI models and improve the accuracy and efficiency of our voice agents.
• Performance metrics and call outcomes are tracked to evaluate service effectiveness and ensure compliance with relevant regulations.

9. Dispute Resolution and Liability Disclaimer

Dispute Resolution: Any dispute arising from or related to this Privacy Policy or your use of the Services shall be resolved in accordance with the laws of the State of Delaware, without regard to conflict of law principles. By using our Services, you agree to submit to the personal jurisdiction and venue of the courts in Delaware or another forum as we both may agree to in writing.

Liability Disclaimer: While Merse Originals takes measures to protect your data and comply with relevant privacy regulations, we do not warrant or guarantee that the Services will be error-free, uninterrupted, or free from unauthorized access or data breaches. Under no circumstances shall Merse Originals or its affiliates be liable for any damages resulting from unauthorized access, hacking, data loss, or use of your data, except as required by applicable law.

10. Your Rights and How to Contact Us

Depending on your jurisdiction, you may have the right to access, correct, delete, or object to the processing of your personal data. You may also have the right to withdraw consent at any time if we rely on your consent for a specific data processing activity. To exercise any of these rights, please contact us at:

Merse Originals, Inc.
1065 SW 8th St #1796
Miami, FL 33130
United States
founders@dench.com

We will respond to such requests in accordance with applicable data protection regulations. We may require proof of your identity before completing your request to protect against unauthorized access.