Use caseSupport Agent

A first responder for every ticket

Dench answers the questions it can prove, escalates the ones it can't, and never leaves a customer on read — 24/7, in your voice.

Start freeSee the workspace
#support-overnightSupport Agentlive
DenchAgent6:00 AM

Overnight queue handled

Resolved

31

Escalated

3

CSAT

4.8

+0.2

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While the team sleptDench
Built for

Teams whose queue grows while they sleep

  • Morning starts with 40 overnight tickets
  • Bots deflect; customers rage-click 'talk to human'
  • Escalations arrive with zero context

What the Support Agent agent actually ships.

  • Answers, not deflections

    Replies grounded in your KB, your policies, and the customer's actual account — with sources.

  • Knows when to hand off

    Low confidence, high stakes, or an angry customer — escalated with full context attached.

  • Learns from your team

    Every human correction tightens the next answer; the KB grows from real resolutions.

How it works

A ticket's life, end to end.

  1. Step 01

    Ticket lands

    Categorized, account context attached, urgency scored — in seconds.

  2. Step 02

    Answer or escalate

    Provable answers go out; everything else routes to a human.

  3. Step 03

    Humans get context

    Escalations arrive with history, the attempted answer, and a suggested next step.

  4. Step 04

    Every resolution teaches it

    Corrections feed back; coverage grows weekly.

What it ships

What the Support agent actually ships.

  • Resolve common tickets end to end

    Order status, billing, how-tos

  • Answer with the customer's context

    Plan, history, account state

  • Escalate with a full summary

    No 'can you repeat that?'

  • Cover nights and weekends

    Same voice, no overtime

  • Detect angry or at-risk customers

    Straight to a human, flagged

  • File bugs from ticket patterns

    Linear issue with repro steps

  • Update the KB from resolutions

    Coverage compounds weekly

  • Report deflection and CSAT weekly

    Per category, per channel

Integrations

Sits on top of your help desk, not instead of it.

  • Zendesk
  • Intercom
  • Front
  • Plain
  • Slack
  • Linear
  • Stripe
  • Shopify
  • Notion
  • Gmail

What Garry Tan, CEO of Y Combinator, says about Dench

Placing agent power on your own computer empowers every user and I’m so here for that. dench.com/claw
Garry Tan

Garry Tan

CEO of Y Combinator

600K+ followers

Questions you'd actually ask

Before you switch.

Bots deflect with canned macros. Dench answers from your KB and the customer's real account state, cites its sources, and hands off the moment it's unsure.

Start tomorrow at inbox zero.

Shadow-mode Dench on today's queue. Flip on the first category this week.

Try Dench