RoleSupport

Support that scales without scaling headcount

Triage every ticket, draft every reply, and keep the KB honest — without hiring another agent. Your team handles the hard 20%; Dench takes the 80% that's the same question on repeat.

Start freeSee the workspace
#support-triage/Support agentlive
DenchAgent09:08

Triaged 47 tickets this morning

12 auto-resolved from KB, 28 drafted and queued, 7 escalated. VIP queue is clean. Top recurring question is back — KB article needs a refresh.

Drafted

28

+5

SLA risk

0

all clear

Deflection

62%

+8pt

  • Order delay — VIP — assigned to MayaHot
  • Refund request — billing — assigned to SamOpen
  • Filter bug — escalated to Linear #2148Engineering
47 of 47 tickets triaged · 0 SLA breachesDench
Built for

Support leads watching tickets outrun headcount

  • Same five questions answered six times today
  • KB is six months stale, agents stopped trusting it
  • Training a new agent still takes 6 weeks

What the Support agent actually ships.

  • Smart triage

    Categorizes, tags, and routes every ticket as it lands — VIP, billing, bug, account — and assigns by skill, not random.

  • Drafts in your team voice

    Pulls from past tickets, your KB, and the actual product spec. Draft is in the queue before the agent opens it.

  • KB that updates itself

    Watches resolved tickets and amends the KB when answers drift — agents finally trust the doc.

How it works

Inside an inbound shift, with Dench.

  1. Step 01

    Ticket lands, gets triaged

    Tagged, categorized, VIP-detected, sentiment-scored, and routed to the right queue in under 5 seconds.

  2. Step 02

    Draft reply is waiting

    Pulled from KB + similar past tickets + your product spec, written in your team voice. Agent opens, edits, sends.

  3. Step 03

    Coaching from the actual reply

    Dench compares the draft to the agent's edits and surfaces patterns to the team lead.

  4. Step 04

    KB updates from real answers

    When the same edit happens three times, Dench drafts the KB update for review.

What it ships

What the Support agent actually ships.

  • Triage and route every inbound ticket

    Including out-of-hours and weekend volume

  • Draft replies from your KB + past tickets

    Tone matched, links included, ready to edit

  • Detect VIP and at-risk accounts

    From the CRM, before the agent opens the ticket

  • Surface duplicate tickets across the queue

    Merge candidates with full context

  • Auto-classify by product area

    Routes to the right pod, not 'general support'

  • Watch for SLA breaches before they breach

    Slack ping to the owner with context

  • Summarize a 30-message thread in 3 lines

    When an agent picks up someone else's ticket

  • Onboard new agents from real tickets

    Generates training tickets + walkthroughs

  • Detect bug reports vs how-to questions

    Files in Linear vs answers from KB

  • Weekly support dashboard for the founder

    Volume, deflection, top issues, NPS deltas

Integrations

Plugs into the help-desk you already run.

  • Zendesk
  • Intercom
  • Front
  • Slack
  • Notion
  • GitHub
  • Linear
  • Stonly
  • HubSpot
  • Salesforce

What Garry Tan, CEO of Y Combinator, says about Dench

Placing agent power on your own computer empowers every user and I’m so here for that. dench.com/claw
Garry Tan

Garry Tan

CEO of Y Combinator

600K+ followers

Questions you'd actually ask

Before you switch.

No. It removes the repetitive 80% so your agents handle the hard cases. Most teams keep headcount flat through 2x ticket growth — without burning people out on the same five questions.

Stop answering the same five questions.

Plug Dench into your help desk tonight. By tomorrow's standup, your queue looks different.

Try Dench