Support that scales without scaling headcount
Triage every ticket, draft every reply, and keep the KB honest. Your team takes the hard 20% — Dench handles the rest.
Morning queue triaged
47 tickets in — routed, drafted, or resolved before standup.
Auto-resolved
12
Drafts ready
28
Escalated
7
Support leads watching tickets outrun headcount
- Same five questions answered six times today
- KB is six months stale, agents stopped trusting it
- Training a new agent still takes six weeks
What the Support agent actually ships.
Smart triage
Every ticket tagged, categorized, and routed as it lands — assigned by skill, not at random.
Drafts in your team voice
Pulled from past tickets, your KB, and the product spec — waiting before the agent opens the ticket.
KB that updates itself
Resolved tickets feed the docs, so the KB tracks how your team actually answers.
Inside an inbound shift, with Dench.
- Step 01
Ticket lands, gets triaged
Tagged, VIP-detected, sentiment-scored, and routed in under five seconds.
- Step 02
Draft reply is waiting
Built from the KB and similar past tickets — the agent opens, edits, sends.
- Step 03
Coaching from real edits
Dench compares drafts to what agents actually sent and surfaces patterns to the lead.
- Step 04
KB updates from answers
The same edit three times becomes a drafted KB update, queued for review.
What the Support agent actually ships.
Triage and route every inbound ticket
Including nights and weekends
Draft replies from KB and past tickets
Tone-matched, links included
Detect VIP and at-risk accounts
From the CRM, before the ticket opens
Watch SLAs before they breach
Owner pinged with context
Merge duplicate tickets
Candidates surfaced with full history
Summarize long threads in three lines
For clean ticket handoffs
Split bugs from how-to questions
Linear for bugs, KB for answers
Post the weekly support dashboard
Volume, deflection, top issues
Plugs into the help desk you already run.
- Zendesk
- Intercom
- Front
- Slack
- Notion
- GitHub
- Linear
- Stonly
- HubSpot
- Salesforce
What Garry Tan, CEO of Y Combinator, says about Dench
Placing agent power on your own computer empowers every user and I’m so here for that. dench.com/claw
Garry Tan
CEO of Y Combinator
600K+ followers
Before you switch.
No. It removes the repetitive 80% so your agents handle the hard cases. Most teams keep headcount flat through 2x ticket growth.
Stop answering the same five questions.
Plug Dench into your help desk tonight. By tomorrow's standup, your queue looks different.
Try Dench