Kommunicate is a customer support platform for managing conversations, users, messages, and agent assignments across human and AI support workflows.
Assign one Kommunicate conversation to a human agent, changing live routing. By default, this sends a user-visible notification that cannot be undone; it can also remove all AI agents when take_over_from_bot=true.
Change one Kommunicate conversation to open, closed, or spam. By default, this also sends a user-visible notification message, which cannot be undone; set send_notification=false to suppress it.
Create a persistent Kommunicate conversation with the specified members. This can create missing users, add account-default bots or assignees, and cannot be undone through this toolkit; provider business errors are treated as failures even when returned with HTTP 2xx.
Return details for one or more specified Kommunicate user IDs. Requires a non-empty user list and fails on provider business errors even when the HTTP response is successful.
Immediately send one plain-text message to a Kommunicate conversation as a specified user. This is a user-visible, irreversible side effect. Rich messages and attachments are not supported.
Update selected profile fields for one explicitly identified non-agent Kommunicate user. This mutates persistent user data and fails on provider business errors even when the HTTP response is successful.
The Kommunicate integration connects your Dench AI CRM directly to Kommunicate, so agents can read and act on your Kommunicate data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
6 actions are available for agents to invoke on your behalf. Every call runs through Kommunicate's own authorization, scoped to the account you connect.
Sign in to your Dench workspace and open Integrations.
Find Kommunicate and click Connect — you'll authorize access through Kommunicate's own sign-in flow. No API keys or code required.
Ask an agent to use Kommunicate in chat, or call it from an automation.
Manage or disconnect the connection any time from workspace settings.
The Dench Kommunicate integration connects your AI CRM to Kommunicate, so AI agents can work with your Kommunicate data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
The Kommunicate integration currently exposes 6 actions, including Change Conversation Assignee, Change Conversation Status, Create Conversation, Get User Details, Send Message, and Update User Details. Agents invoke them on your behalf from chat or from automations.
No. You connect Kommunicate from your Dench workspace using Kommunicate's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Connections are authorized through Kommunicate's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Kommunicate connection from your workspace settings at any time.