Create Call
Submit an externally hosted call recording to Avoma for asynchronous processing. This persistently creates external call state, and Avoma will download the recording from the supplied publicly reachable URL.
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Integrate Avoma
with your AI CRM
Avoma is an AI meeting assistant for recording, transcribing, analyzing, and managing meetings, calls, notes, scorecards, and conversation intelligence.
Explore Triggers and Actions
Get Call
Retrieve one externally ingested Avoma call by the dialer system's external ID.
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Get Engagement Summary
Aggregate Avoma engagement metrics across visible users for a required UTC date range and optional meeting and user filters.
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Get Meeting
Retrieve one meeting by UUID, including processing/readiness state and optionally CRM associations.
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Get Meeting Analysis
Return Avoma's AI insights, topical and speaker segments, and sentiment records for one processed meeting in a single read-only invocation.
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Get Recording
Get time-limited audio and video URLs for a meeting recording.
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List Calls
List externally ingested calls in a required UTC date range, optionally filtered by inbound or outbound direction. Returns one page and a cursor.
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List Configuration Resources
List one Avoma configuration catalog: custom categories, smart categories, scorecards, templates, meeting types, or meeting outcomes.
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List Engagement Metrics
List per-user Avoma engagement metrics over a required UTC date range with meeting and user filters. Returns one page and an opaque cursor.
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List Meetings
Find meetings visible to the connected Avoma user within a required UTC date range, with optional attendee, CRM, call-type, privacy-context, duration, and ordering filters. Returns one page and an opaque cursor.
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List Notes
Retrieve Avoma notes for meetings in a required UTC date range, optionally narrowed to a meeting or custom category and rendered as JSON, HTML, or Markdown.
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List Scorecard Evaluations
List Avoma scorecard evaluations, optionally filtered by UTC date range, scorecard templates, meeting, or evaluated users. Returns one page at a time.
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List Snippets
Find user-created or AI-generated meeting snippets by meeting UUID or by a UTC date range of at most 180 days. Returns one page at a time.
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List Transcriptions
Find full meeting transcriptions by meeting UUID or by a UTC date range, with attendee and CRM filters. Returns one page because transcript payloads can be large.
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List Users
Return users visible in the Avoma organization, including their UUID, email, role, teams, and active status.
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List Webhooks
Audit the connected organization's active Avoma webhook subscriptions without reading signing secrets.
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How the Avoma integration works
The Avoma integration connects your Dench AI CRM directly to Avoma, so agents can read and act on your Avoma data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
16 actions are available for agents to invoke on your behalf. Every call runs through Avoma's own authorization, scoped to the account you connect.
Set up Avoma in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find Avoma and click Connect — you'll authorize access through Avoma's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use Avoma in chat, or call it from an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the Avoma integration work with Dench?
The Dench Avoma integration connects your AI CRM to Avoma, so AI agents can work with your Avoma data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with Avoma via Dench?
The Avoma integration currently exposes 16 actions, including Create Call, Get Call, Get Engagement Summary, Get Meeting, Get Meeting Analysis, and Get Recording. Agents invoke them on your behalf from chat or from automations.
Do I need to write code to connect Avoma to Dench?
No. You connect Avoma from your Dench workspace using Avoma's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the Avoma integration secure?
Connections are authorized through Avoma's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Avoma connection from your workspace settings at any time.