Add User to Memory
Add a phone-number user and optional initial context to an existing Bland memory. Requires a full-access API key; Bland documents no restricted-key permission for memory membership.
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Integrate Bland AI
with your AI CRM
Bland AI is a conversational AI platform for building, operating, and evaluating voice agents, calls, messaging, and related communications workflows.
Explore Triggers and Actions
Create Agent Version
Save a complete agent configuration snapshot on the development timeline or an open branch without deploying it. Autosaves may rewrite the eligible current autosave head in place.
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Create Pathway Folder
Create an empty pathway folder, optionally nested under an existing folder, without running calls or agents.
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Delete Pathway Folder
Delete an empty pathway folder by ID; folders containing pathways or subfolders must be emptied first.
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Get Account Details
Return the connected Bland AI account's status, call count, balance, and refill settings without changing the account.
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Get Agent
Retrieve one Bland AI agent by ID, including its development, staging, and production environment version pointers.
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Get Agent Version
Retrieve a specific published agent version by semantic version, including its full configuration snapshot and version metadata.
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Get Knowledge Base
Retrieve one Bland AI knowledge base by ID, including its processing status, source details, and file metadata.
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Get Latest Agent Version
Retrieve the newest saved version and full configuration snapshot for an agent's dev timeline or an open branch.
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Get Pathway
Retrieve one Bland AI conversational pathway by ID, including its name, description, nodes, and edges.
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Get Tool
Retrieve one legacy Bland AI custom tool by its TL-prefixed ID.
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List Calls
Search the connected account's existing inbound and outbound call history without placing or modifying calls.
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List Contacts
Return organization contacts and their identifiers and memory records one page at a time.
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List Inbound Numbers
List inbound phone numbers configured for the connected Bland AI account, including each number's calling settings.
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List Knowledge Bases
Return one page of the connected Bland AI organization's knowledge bases, including processing status, source details, and file metadata.
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List Pathway Folders
Return all pathway folders and their parent relationships from Bland's US regional pathway service.
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List Pathway Versions
List the saved versions of a conversational pathway with their version and revision metadata.
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List Pathways
Return all conversational pathways, including their names, descriptions, nodes, and edges.
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List Tools
Search and page through the active or draft tools configured for Bland agents.
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List Voices
List every Bland voice available to the connected account with identifiers and synthesis attributes.
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Release Agent Version
Publish a new snapshot, an existing saved version, or the latest saved version to staging, or promote the version currently in staging to production.
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Rename Pathway Folder
Rename an existing pathway folder without moving or changing any pathways inside it.
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Resolve Contact
Find a Bland contact by phone number, email, or external ID, creating one when no match exists. Requires a full-access API key; Bland documents no restricted-key permission for contacts.
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Synthesize Speech
Generate Bland speech audio from text with a selected voice and return a downloadable WAV reference. Successful synthesis is billed per character with a minimum charge per request; restricted API keys need voices:generate.
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Update Contact
Update a Bland contact's name, email, external ID, or custom metadata. Requires a full-access API key; Bland documents no restricted-key permission for contacts.
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Update Contact Facts
Merge structured facts into a Bland contact memory without deleting existing keys. Requires a full-access API key; Bland documents no restricted-key permission for contact memory.
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How the Bland AI integration works
The Bland AI integration connects your Dench AI CRM directly to Bland AI, so agents can read and act on your Bland AI data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
26 actions are available for agents to invoke on your behalf. Every call runs through Bland AI's own authorization, scoped to the account you connect.
Set up Bland AI in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find Bland AI and click Connect — you'll authorize access through Bland AI's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use Bland AI in chat, or call it from an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the Bland AI integration work with Dench?
The Dench Bland AI integration connects your AI CRM to Bland AI, so AI agents can work with your Bland AI data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with Bland AI via Dench?
The Bland AI integration currently exposes 26 actions, including Add User to Memory, Create Agent Version, Create Pathway Folder, Delete Pathway Folder, Get Account Details, and Get Agent. Agents invoke them on your behalf from chat or from automations.
Do I need to write code to connect Bland AI to Dench?
No. You connect Bland AI from your Dench workspace using Bland AI's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the Bland AI integration secure?
Connections are authorized through Bland AI's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Bland AI connection from your workspace settings at any time.