Assign User to Service
Assign a Callback24 user to a service, optionally within a routing group.
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Integrate Callback24
with your AI CRM
Callback24 provides account APIs for managing phone calls, users, services, and routing groups.
Explore Triggers and Actions
Batch Assign Users to Service
Sequentially assign 1-25 Callback24 users to one service. This operation is non-atomic and has no rollback: processing stops after the first provider failure, malformed success response, or transport error. The attempted user can be marked unknown when the assignment may have occurred; verify membership before retrying. All remaining users are marked not_attempted.
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Batch Remove Users from Service
Sequentially remove 1-25 users from a Callback24 service. This operation is non-atomic and provides no rollback: processing stops after the first provider failure, malformed success response, or transport error. The attempted user can be marked unknown when removal may have occurred; verify membership before retrying. Remaining users are marked not_attempted.
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Cancel Upcoming Phone Calls
Irreversibly bulk-cancel every upcoming phone call matching a phone number or lead reference. Optionally narrow the destructive operation by earliest scheduled time and service. The reason is permanently appended to each cancelled call's comments and defaults to 'Canceled by API, no reason'.
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Create Group
Create a routing group within a Callback24 service, with optional localized names.
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Create Phone Call
Create or schedule a real phone call in Callback24. This action can trigger customer-visible telephony to the supplied recipient phone number.
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Create Service
Create a Callback24 service for a website. This can create customer-visible widget or routing configuration.
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Create User
Create a company user in Callback24. This may send an invitation and may consume an account seat.
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Delete Group
Permanently and irreversibly delete one Callback24 routing group by group ID. This deletion cannot be undone.
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Delete Service
Permanently and irreversibly delete one Callback24 service and its associated routing and customer-facing widget configuration. This operation cannot be undone.
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Delete User
Permanently and irreversibly delete one company user by Callback24 user ID. This operation cannot be undone.
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Get Current User
Return the Callback24 user identity associated with the connected API token.
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Get Group
Return one Callback24 routing group by ID with its service ID and localized names.
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Get Phone Call
Return detailed metadata, tags, and assigned-user information for one Callback24 phone call.
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Get Phone Call Recording
Return the recording URL for one recorded phone call.
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Get Service
Return one Callback24 service with opening hours, routing groups, and assigned users.
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Get User
Return one company user by Callback24 user ID.
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List Groups
Return all Callback24 routing groups with their service IDs and localized names.
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List Phone Calls
Return one page of phone-call history, optionally filtered by type, date range, phone number, users, or services. Use limit with either page or offset to paginate; Callback24 does not document precedence, so do not combine page with a nonzero offset.
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List Services
Return all Callback24 services with their nested groups, assigned users, and opening hours.
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List Users
Return all company users visible to the connected Callback24 account.
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Remove User from Service
Remove a Callback24 user's assignment from a service, optionally within a routing group.
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Update Group
Update one or more localized names for a Callback24 routing group.
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Update Phone Call
Update editable metadata for an existing phone call without changing its explicit cancellation or start/end status fields. Provide at least one editable field in addition to call_id.
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Update Phone Call Status
Set a phone call's cancelled flag and/or recorded start and end times; this changes operational call state. Provide at least one of cancelled, call_start_time, or call_end_time.
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Update Service
Change the website configured for an existing Callback24 service.
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Update User
Update one or more profile or role fields for an existing Callback24 company user. Provide at least one of first_name, last_name, email, phone_number, or role.
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How the Callback24 integration works
The Callback24 integration connects your Dench AI CRM directly to Callback24, so agents can read and act on your Callback24 data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
27 actions are available for agents to invoke on your behalf. Every call runs through Callback24's own authorization, scoped to the account you connect.
Set up Callback24 in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find Callback24 and click Connect — you'll authorize access through Callback24's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use Callback24 in chat, or call it from an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the Callback24 integration work with Dench?
The Dench Callback24 integration connects your AI CRM to Callback24, so AI agents can work with your Callback24 data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with Callback24 via Dench?
The Callback24 integration currently exposes 27 actions, including Assign User to Service, Batch Assign Users to Service, Batch Remove Users from Service, Cancel Upcoming Phone Calls, Create Group, and Create Phone Call. Agents invoke them on your behalf from chat or from automations.
Do I need to write code to connect Callback24 to Dench?
No. You connect Callback24 from your Dench workspace using Callback24's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the Callback24 integration secure?
Connections are authorized through Callback24's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Callback24 connection from your workspace settings at any time.