Add attachments to message
Add attachments to a message. In order to add attachments to a message, you must provide a message id and the attachments.
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Integrate Carbon Voice MCP
with your AI CRM
Carbon Voice MCP connects agents to authorized voice messages, conversations, and collaboration workflows in Carbon Voice.
Explore Triggers and Actions
Create conversation message
Sends a message to an existing conversation or any type with a conversation_id. To reply as a thread, included a message_id for "parent_id". You must provide a transcript or attachment.
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Create direct message
Send a Direct Message (DM) to a User or a Group of Users. In order to create a Direct Message, you must provide transcript or link attachments.
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Create folder
Create a new folder.
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Create voicememo message
Create a VoiceMemo Message. In order to create a VoiceMemo Message, you must provide a transcript or link attachments.
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Delete folder
Delete a folder by its ID. Deleting a folder will also delete nested folders and all the messages in referenced folders. (This is a destructive action and cannot be undone, so please be careful.)
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Get ai action responses
Retrieve previously generated AI Action (Prompt) responses by filtering for a specific prompt, message, or conversation ID. Combine filters to narrow results and view all AI-generated responses related to a particular prompt, message, or conversation.
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Get conversation
Get a conversation by its ID.
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Get conversation users
Get users in a conversation.
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Get current user
Get the current user information.
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Get folder
Get a folder by its ID.
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Get folder with messages
Get a folder including its messages by its ID. (Only messages at folder level are returned.)
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Get message
Get a message by its ID.
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Get recent messages
Get most recent messages, including their associated Conversation, Creator, and Labels information. Returns a maximum of 10 messages.
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Get root folders
Lists all root folders for a given workspace, including their names, IDs, and basic structure, but does not provide aggregate counts.(Required to inform message type:voicememo,prerecorded)
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Get user
Get detailed information about a specific user by their ID. Returns the full user profile — name, languages, voice settings, workspace memberships and roles, notification preferences, and timestamps. This is richer than `search_user` (which only finds users by phone, email, or name). Use this when you already have a user ID and need their complete information.
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Get workspaces basic info
Get basic information about a workspace.
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List ai actions
List AI Actions (Prompts). Optionally, you can filter by owner type and workspace id. Filtering by owner type, Possible values: "user", "workspace", "system". Do not use unless the user explicitly requests it.
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List conversations
List all conversations. Returns a simplified view of user conversations that have had messages sent or received within the last 6 months. Each result includes id, name, workspace_id, and type (directMessage, customerConversation, namedConversation, or asyncMeeting).
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List messages
List Messages. By default returns latest 20 messages. The maximum allowed range between dates is 183 days (6 months). All presigned URLs returned by this tool are ready to use. Do not parse, modify, or re-encode them—always present or use the URLs exactly as received.If you want to get messages from a specific date range, you can use the "start_date" and "end_date" parameters. If you want to get messages from a specific date, you can use the "date" parameter. If you want to get messages from a specific user, you can use the "user_ids" parameter. If you want to get messages from a specific conversation, you can use the "conversation_id" parameter. If you want to get messages from a specific folder, you can use the "folder_id" parameter. If you want to get messages from a specific workspace, you can use the "workspace_id" parameter. If you want to get messages for a particular language, you can use the "language" parameter.
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Move folder
Move a folder by its ID. Move a Folder into another Folder or into a Workspace.
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Move message to folder
Move a message to a folder by its ID. Move a Message into another Folder or into a Workspace. Only allowed to move messages of type: voicememo,prerecorded.
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Run ai action
Run an AI Action (Prompt) for a message. You can run an AI Action for a message by its ID or a list of message IDs.
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Run ai action for shared link
Run an AI Action (Prompt) for a shared link. You can run an AI Action for a shared link by its ID or a list of shared link IDs. You can also provide the language of the response.
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Search user
Search for a User by their phone number, email address, id or name. (In order to search for a User, you must provide a phone number, email address, id or name.)When searching by name, only users that are part of your contacts will be returned
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Search users
Search multiple Users by their phone numbers, email addresses, ids or names. (In order to search Users, you must provide phone numbers, email addresses, ids or names.)When searching by name, only users that are part of your contacts will be returned
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Summarize conversation
Summarize a conversation.
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Update folder name
Update a folder name by its ID.
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How the Carbon Voice MCP integration works
The Carbon Voice MCP integration connects your Dench AI CRM directly to Carbon Voice MCP, so agents can read and act on your Carbon Voice MCP data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
28 actions are available for agents to invoke on your behalf. Every call runs through Carbon Voice MCP's own authorization, scoped to the account you connect.
Set up Carbon Voice MCP in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find Carbon Voice MCP and click Connect — you'll authorize access through Carbon Voice MCP's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use Carbon Voice MCP in chat, or call it from an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the Carbon Voice MCP integration work with Dench?
The Dench Carbon Voice MCP integration connects your AI CRM to Carbon Voice MCP, so AI agents can work with your Carbon Voice MCP data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with Carbon Voice MCP via Dench?
The Carbon Voice MCP integration currently exposes 28 actions, including Add attachments to message, Create conversation message, Create direct message, Create folder, Create voicememo message, and Delete folder. Agents invoke them on your behalf from chat or from automations.
Do I need to write code to connect Carbon Voice MCP to Dench?
No. You connect Carbon Voice MCP from your Dench workspace using Carbon Voice MCP's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the Carbon Voice MCP integration secure?
Connections are authorized through Carbon Voice MCP's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Carbon Voice MCP connection from your workspace settings at any time.