Cancel and Refund Audio File
Tool to cancel an ordered audio file and issue a refund if applicable. Use when no transcription work has been done on the file (Pre-Processing, Audio Processing, Error states).
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Integrate Castingwords
with your AI CRM
CastingWords offers high-quality, human-powered transcription services with a RESTful API for seamless integration into various workflows.
Explore Triggers and Actions
Get Prepay Balance
Tool to retrieve the current prepay balance for the account. Use when you need to check available funds before placing new transcription orders.
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Get registered webhook URL
Tool to retrieve the currently registered webhook URL for account notifications. Use when you need to verify your webhook setup.
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Get Transcript
Tool to retrieve the transcript for a given audiofile in the requested format (txt, doc, rtf, or html). Use after a transcription order has been completed.
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List Available SKUs
Retrieves all available CastingWords transcription service SKUs with pricing. Use this tool to discover available services (transcription, captions, etc.) and their per-minute prices before placing an order. Returns SKU codes needed for order placement.
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Order Transcript
Create a transcription order for audio/video files at publicly accessible URLs. Returns order ID and audiofile IDs for tracking. Requires prepaid balance for non-test orders. Use test=true to validate URLs without charges.
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Order Upgrades
Tool to order an upgrade for a specific audio file. Use after transcription is complete to add items like timestamps or extra editing. Example: 'Order timestamps for file 12345'.
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Register Webhook
Registers a webhook URL to receive CastingWords event notifications. When events occur (e.g., transcript completion, refund issued, difficult audio), CastingWords will POST to your registered URL with event details. Use CASTINGWORDS_GET_WEBHOOK to verify the current webhook, and CASTINGWORDS_TEST_WEBHOOK to test notifications.
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Test Webhook Call
Tool to request a test webhook call for a specific event type. Use after registering a webhook URL to ensure webhook notifications are functioning properly.
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How the Castingwords integration works
The Castingwords integration connects your Dench AI CRM directly to Castingwords, so agents can read and act on your Castingwords data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
9 actions are available for agents to invoke on your behalf. Every call runs through Castingwords's own authorization, scoped to the account you connect.
Set up Castingwords in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find Castingwords and click Connect — you'll authorize access through Castingwords's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use Castingwords in chat, or call it from an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the Castingwords integration work with Dench?
The Dench Castingwords integration connects your AI CRM to Castingwords, so AI agents can work with your Castingwords data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with Castingwords via Dench?
The Castingwords integration currently exposes 9 actions, including Cancel and Refund Audio File, Get Prepay Balance, Get registered webhook URL, Get Transcript, List Available SKUs, and Order Transcript. Agents invoke them on your behalf from chat or from automations.
Do I need to write code to connect Castingwords to Dench?
No. You connect Castingwords from your Dench workspace using Castingwords's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the Castingwords integration secure?
Connections are authorized through Castingwords's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Castingwords connection from your workspace settings at any time.