Create Knowledge Base Article
Create a knowledge base article. Charla generates its URL slug from the title and may use it for chatbot training according to the property's AI settings. Defaults to a private draft.
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Integrate Charla
with your AI CRM
Charla is a live chat and AI customer-support platform whose public API manages property contacts, conversation exports, and knowledge base articles and categories.
Explore Triggers and Actions
Delete Knowledge Base Article
Permanently delete one knowledge base article by ID. This cannot be undone, and deleting an already-missing article fails.
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Get Contact
Return one contact in the connected Charla property by UUID.
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Get Knowledge Base Article
Return the full content and metadata of one knowledge base article by ID.
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List Contacts
Return one page of contacts for the connected Charla property, ordered by most recently modified.
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List Conversations
Export one page of conversations grouped by contact for the connected Charla property, including message history.
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List Knowledge Base Articles
Return one page of knowledge base article summaries for the connected Charla property, newest first.
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List Knowledge Base Categories
Return all knowledge base categories available in the connected Charla property.
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Update Knowledge Base Article
Replace every writable field of an existing knowledge base article. Charla regenerates the URL slug from the replacement title and may retrain chatbot content according to the property's AI settings.
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How the Charla integration works
The Charla integration connects your Dench AI CRM directly to Charla, so agents can read and act on your Charla data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
9 actions are available for agents to invoke on your behalf. Every call runs through Charla's own authorization, scoped to the account you connect.
Set up Charla in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find Charla and click Connect — you'll authorize access through Charla's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use Charla in chat, or call it from an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the Charla integration work with Dench?
The Dench Charla integration connects your AI CRM to Charla, so AI agents can work with your Charla data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with Charla via Dench?
The Charla integration currently exposes 9 actions, including Create Knowledge Base Article, Delete Knowledge Base Article, Get Contact, Get Knowledge Base Article, List Contacts, and List Conversations. Agents invoke them on your behalf from chat or from automations.
Do I need to write code to connect Charla to Dench?
No. You connect Charla from your Dench workspace using Charla's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the Charla integration secure?
Connections are authorized through Charla's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Charla connection from your workspace settings at any time.