Create Character
Tool to create a new character. Use when you have name, voice type, backstory, and optional actions ready.
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Integrate Convolo AI
with your AI CRM
Convolo.ai is an AI-powered communications platform designed to enhance sales calls and improve conversion rates through rapid lead response and integration capabilities.
Explore Triggers and Actions
Evaluate Character Performance
Evaluates a conversation session across 9 quality dimensions (clarity, courtesy, product knowledge, etc.) using AI analysis. Returns structured ratings and feedback. Prerequisites: - A valid session_id from Get Character Response - A character_id from Create Character - Prompt must include [[conversation_history]] placeholder Note: This API requires Professional Plan or higher access.
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Generate Starter Conversation
Generates AI-powered conversation starter suggestions for a character. This tool creates contextually relevant opening lines or follow-up dialogue suggestions that can be used to initiate or continue conversations with AI characters. Perfect for chatbots, virtual assistants, game NPCs, or interactive storytelling applications. Use this when you need: - Opening conversation starters for a new interaction (sessionId="-1") - Follow-up suggestions based on an ongoing conversation (provide existing sessionId) - Multiple conversation options to choose from
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Get Character Response
Tool to generate a response from a ConvAI character based on text or audio input. Use when needing a text or voice reply in an ongoing session.
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List Voices
Tool to retrieve the list of available voice types. Use when selecting voices before generating speech.
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Set Core AI Settings
Updates the core AI settings (model and/or temperature) for an existing Convai character. Use this action to: - Switch the AI model powering a character (e.g., from GPT-4o to Claude) - Adjust response creativity via temperature parameter (0.0=deterministic, 1.0=creative) - Fine-tune character behavior without recreating the character Prerequisites: Requires a valid charID from a previously created character. At least one of model_group_name or temperature must be specified.
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Upload Knowledge Bank File
Tool to upload a knowledge bank file. Use when you have a file ready to add to Convolo AI's knowledge bank (Enterprise plan only).
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How the Convolo AI integration works
The Convolo AI integration connects your Dench AI CRM directly to Convolo AI, so agents can read and act on your Convolo AI data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
7 actions are available for agents to invoke on your behalf. Every call runs through Convolo AI's own authorization, scoped to the account you connect.
Set up Convolo AI in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find Convolo AI and click Connect — you'll authorize access through Convolo AI's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use Convolo AI in chat, or call it from an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the Convolo AI integration work with Dench?
The Dench Convolo AI integration connects your AI CRM to Convolo AI, so AI agents can work with your Convolo AI data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with Convolo AI via Dench?
The Convolo AI integration currently exposes 7 actions, including Create Character, Evaluate Character Performance, Generate Starter Conversation, Get Character Response, List Voices, and Set Core AI Settings. Agents invoke them on your behalf from chat or from automations.
Do I need to write code to connect Convolo AI to Dench?
No. You connect Convolo AI from your Dench workspace using Convolo AI's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the Convolo AI integration secure?
Connections are authorized through Convolo AI's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Convolo AI connection from your workspace settings at any time.