Assign Conversation
Assign a conversation to one operator or explicitly remove its current operator assignment.
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Integrate Crisp
with your AI CRM
Crisp is a customer messaging platform for managing conversations, contacts, operators, helpdesk content, campaigns, and workspace settings.
Explore Triggers and Actions
Get Conversation
Get one conversation's status, assignment, inbox, visitor metadata, unread counts, and latest-message summary.
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Get People Profile
Get one customer profile by its Crisp people ID or exact email address.
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List Conversation Messages
Return a batch of messages from a conversation, optionally before, after, or around one millisecond timestamp.
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List Conversations
List or search workspace conversations with support-focused filters, one page at a time.
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List Inboxes
List configured Crisp inboxes and their operator/team membership, one page at a time.
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List Operators
List workspace operators and pending members with their IDs, roles, and current availability.
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List People Profiles
List or search customer profiles by text, creation date, and sort order, one page at a time.
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Move Conversation to Inbox
Move a conversation to a specific Crisp inbox, or remove its inbox categorization when inbox_id is null.
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Send Conversation Message
Send a visitor-visible text reply to an existing Crisp conversation immediately; this external communication is irreversible.
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Update Conversation Meta
Update support-relevant visitor details, subject, segments, or custom data on a conversation without replacing unspecified fields. Provide at least one field to update.
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Update Conversation State
Set a conversation to pending, unresolved, or resolved.
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How the Crisp integration works
The Crisp integration connects your Dench AI CRM directly to Crisp, so agents can read and act on your Crisp data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
12 actions are available for agents to invoke on your behalf. Every call runs through Crisp's own authorization, scoped to the account you connect.
Set up Crisp in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find Crisp and click Connect — you'll authorize access through Crisp's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use Crisp in chat, or call it from an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the Crisp integration work with Dench?
The Dench Crisp integration connects your AI CRM to Crisp, so AI agents can work with your Crisp data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with Crisp via Dench?
The Crisp integration currently exposes 12 actions, including Assign Conversation, Get Conversation, Get People Profile, List Conversation Messages, List Conversations, and List Inboxes. Agents invoke them on your behalf from chat or from automations.
Do I need to write code to connect Crisp to Dench?
No. You connect Crisp from your Dench workspace using Crisp's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the Crisp integration secure?
Connections are authorized through Crisp's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Crisp connection from your workspace settings at any time.