Acquire Lock
Acquire or extend the current user's lock on a document. A user can lock at most five documents, and a lock can last at most 15 minutes.
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Integrate Dynatrace
with your AI CRM
Dynatrace provides observability, analytics, automation, settings, documents, and telemetry APIs for monitored environments.
Explore Triggers and Actions
Add Direct Share Recipients
Add users or groups to an accessible Dynatrace direct share.
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Add Settings Object Accessor Permissions
Grant read or write permissions on a settings object to one accessor.
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Autocomplete Grail Query
Return structured Dynatrace Grail DQL completion suggestions at an optional cursor position. The connected OAuth client and user need at least one supported storage read permission, plus storage:<table>:read for every dataset referenced by the DQL query.
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Bulk Delete Document
Move up to 100 documents to trash in one request and return the outcome for each document. Trashed documents are inaccessible until restored.
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Cancel Execution
Request cancellation of an active workflow execution. Acceptance does not wait for the execution to reach CANCELLED.
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Cancel Grail Query
Cancel a Grail query identified by its request token. The connected OAuth client and user need at least one supported storage read permission, plus storage:<table>:read for every dataset referenced by the original query.
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Cancel Task Execution
Request cancellation of an active task execution. Acceptance does not wait for the task or workflow to reach a terminal state.
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Claim Environment Share
Claim another user's environment share and gain its granted access to the shared document. This access cannot be relinquished by the claimer.
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Close Problem
Close an open Dynatrace problem and add the supplied closing comment. Closure is an irreversible state change; an already closed problem is left unchanged.
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Create Business Calendar
Create a Dynatrace Automation business calendar.
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Create Direct Share
Create a read or read-write direct share for a Dynatrace document.
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Create Document
Create a Dynatrace document from metadata and up to 50 MB of binary content.
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Create Environment Share
Create an environment-wide share link for a document owned by or reshareable by the connected user.
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Create Problem Comment
Add a new visible comment to an existing Dynatrace problem. The operation mutates the problem's comment history.
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Create Scheduling Rule
Create a Dynatrace scheduling rule from the official SDK rule contract.
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Create Workflow
Create a Dynatrace workflow from its task and trigger definition.
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Delete Business Calendar
Delete a Dynatrace Automation business calendar.
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Delete Direct Share
Delete a direct share without deleting its Dynatrace document.
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Delete Document
Move a document to the trash. The caller must own the document and provide its current optimistic-locking version.
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Delete Environment Share
Delete an environment share and revoke the document access granted through that share from all claimers.
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Delete Metric
Irreversibly trigger deletion of one metric ingested through Metrics v2. Dynatrace rejects metrics written within the last two hours and does not delete the metric's data from Grail storage.
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Delete Metrics
Irreversibly trigger bulk deletion of Metrics v2-ingested metrics selected by metric_selector and age. Wildcards can select many or all custom metrics. This does not delete metric data from Grail storage.
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Delete Problem Comment
Permanently delete one identified comment from an identified Dynatrace problem. This action cannot restore the deleted comment.
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Delete Scheduling Rule
Permanently delete one scheduling rule by UUID.
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Delete Settings Object
Delete a Dynatrace settings object using optimistic locking.
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Delete Settings Object Accessor Permissions
Remove every permission a user, group, or all-users accessor has on a settings object.
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Delete Snapshot
Irrevocably delete a snapshot without changing the document's current state. Only the document owner can delete it. Deletion does not consume Dynatrace's snapshot creation quota of 5 snapshots per document within 60 seconds.
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Delete Trashed Document
Irreversibly destroy a trashed Dynatrace document owned by the connected user. This operation cannot be undone.
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Delete Trashed Workflow
Permanently delete a workflow that is already in trash.
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Delete Webhook Handler
Delete a webhook handler using an installed Dynatrace app as its context.
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Download Document Content
Download the binary content of the latest document version or a specific snapshot, preserving the provider's filename and MIME type.
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Duplicate Business Calendar
Create a copy of a Dynatrace Automation business calendar.
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Duplicate Scheduling Rule
Duplicate a Dynatrace scheduling rule, optionally assigning a new title.
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Duplicate Workflow
Create a new workflow by copying an existing Dynatrace workflow.
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Execute Grail Query
Start an asynchronous Grail DQL query and return either its result or a request token for polling. The connected OAuth client and user need at least one supported storage read permission, plus storage:<table>:read for every dataset referenced by the DQL query.
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Export Workflow
Export a workflow as the provider's JSON WorkflowExport definition.
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Export Workflow History Record as JSON
Export one historical workflow version as a transferable JSON workflow definition, including its tasks and configuration. Use Inspect Workflow History Record instead for read-only inspection of saved runtime metadata.
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Export Workflow Template
Export the current workflow, or a historical version when version is supplied, as the provider's reusable YAML template envelope.
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Generate Schema Default Value
Generate the default settings value for a Dynatrace schema and optional scope.
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Get Action Execution
Return one Dynatrace Automation action execution.
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Get Action Execution Log
Return the plain-text log for a Dynatrace Automation action execution.
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Get Action Sample Result
Return the sample result for a Dynatrace Automation action. This provider endpoint is deprecated; Dynatrace does not name a replacement.
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Get Business Calendar
Return one Dynatrace Automation business calendar.
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Get Business Calendar History Record
Return one historical version of a Dynatrace Automation business calendar.
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Get Direct Share
Return an accessible Dynatrace direct share by its ID.
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Get Document
Retrieve a document's metadata and binary content, optionally from a snapshot.
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Get Document Metadata
Return metadata for the latest version or a specific snapshot of a document.
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Get Entity
Return one monitored entity by its Dynatrace entity identifier.
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Get Entity Type
Return the schema and relationship metadata for one Dynatrace entity type.
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Get Environment Share
Retrieve an accessible Dynatrace environment share by its ID.
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Get Event
Return one Dynatrace event by its event ID; the connected environment must expose the Events v2 REST endpoint.
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Get Event Property
Return details of one event property supported by the Dynatrace environment.
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Get Event Type
Return details of one event type supported by the Dynatrace environment.
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Get Execution
Return a workflow execution and its current asynchronous state.
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Get Execution Log
Return the plain-text log for one workflow execution.
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Get Holiday Calendar
Return a country's holidays, optionally bounded by an inclusive date range.
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Get Metric Descriptor
Return the descriptor of one metric by its metric key.
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Get Problem
Return details of one Dynatrace problem by its problem ID.
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Get Problem Comment
Return one identified comment from a Dynatrace problem.
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Get Scheduling Rule
Return one scheduling rule by UUID.
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Get Scheduling Rule History Record
Return one historical version of a Dynatrace scheduling rule.
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Get Schema Definition
Retrieve the complete definition of a Dynatrace settings schema.
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Get Settings
Return Dynatrace Automation system settings and execution limits. This provider endpoint is deprecated; Dynatrace does not name a replacement.
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Get Settings Object
Return a Dynatrace settings object by ID; secret properties remain irreversibly masked outside trusted app functions.
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Get Settings Object Accessor Permissions
Return a user, group, or all-users accessor's permissions on one Dynatrace settings object.
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Get Settings Object Permissions
Return every accessor and permission configured on a settings object.
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Get Snapshot Metadata
Return metadata about a specific snapshot, not the snapshotted document content. This read does not create snapshots; Dynatrace limits snapshot creation by other operations to 5 snapshots per document within 60 seconds. Requires write access to the document.
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Get Task Execution
Return one task execution, including its asynchronous state and result.
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Get Task Execution Input
Return the merged JSON inputs from all action executions belonging to a task execution.
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Get Task Execution Log
Return the raw standard-output log for a task execution; the log can be large.
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Get Task Execution Result
Return the merged JSON results from all action executions belonging to a task execution.
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Get Transitions
Return workflow task transitions keyed by transition name for an execution.
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Get User Permissions
Return the connected user's effective Dynatrace Automation permissions. This provider endpoint is deprecated; Dynatrace does not name a replacement.
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Get User Settings
Return Dynatrace Automation settings for the connected user. This provider endpoint is deprecated; Dynatrace does not name a replacement.
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Get Version
Diagnostic endpoint that returns the Dynatrace Automation service version; it does not inspect or change user resources.
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Get Webhook Handler
Return one webhook handler for an installed Dynatrace app context.
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Get Workflow
Return a workflow by UUID.
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Get Workflow Task
Return one task definition from a Dynatrace workflow.
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Ingest Event
Ingest one event into the connected Dynatrace environment.
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Ingest Metric Data Points
Ingest newline-separated Dynatrace metric line protocol as raw text. Return the documented accepted/invalid line report even when line validation produces HTTP 400; rejected lines are not ingested, so always inspect linesInvalid and error.
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Inspect Lock
Inspect a document lock, including its owner and document version.
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Inspect Trashed Document
Return metadata and deletion audit information for a trashed Dynatrace document owned by the connected user.
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Inspect Workflow History Record
Retrieve one saved workflow history version for inspection, including its runtime and modification metadata. Use Export Workflow History Record instead when the JSON definition will be transferred or reused.
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List All Event Logs
Return all structured event log entries for a workflow execution.
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List Automation Service Users
Return service users available as Dynatrace workflow actors. This provider endpoint is deprecated; Dynatrace does not name a replacement.
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List Business Calendar History Records
Return the change history for a Dynatrace Automation business calendar.
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List Business Calendars
Return one page of Dynatrace Automation business calendars.
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List Direct Share Recipients
Return one page of users and groups assigned to a direct share.
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List Direct Shares
Return one page of direct shares accessible to the connected user.
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List Documents
Return one page of documents accessible to the connected user.
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List Effective Settings Values
Return one page of effective values, including schema defaults.
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List Entities
Return one page of monitored entities matching an entity selector.
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List Entity Types
Return one page of entity types from the connected Dynatrace environment.
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List Environment Share Claimers
Return one page of users who claimed an accessible environment share.
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List Environment Shares
Return one page of environment shares accessible to the connected user.
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List Event Properties
Return one page of event properties supported by the Dynatrace environment.
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List Event Types
Return one page of event types supported by the Dynatrace environment.
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List Events
Return one page of events; the connected environment must expose the Environment API v2 endpoint.
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List Execution Actions
Return action identifiers assigned to tasks in a workflow execution.
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List Executions
Return one filtered page of workflow executions and the offset for the next page.
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List Holiday Calendar Countries
Return countries that can be used to retrieve a holiday calendar.
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List Labels
Return one alphabetically sorted page of labels accessible to the connected user, optionally filtered by substring and document type.
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List Metric Descriptors
Return one page of metric descriptors; the connected environment must expose the Environment API v2 endpoint.
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List Problem Comments
Return one page of comments attached to a Dynatrace problem.
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List Problems
Return one filtered page of Dynatrace problems and a continuation cursor.
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List Schedule Timezones
Return timezone names accepted by Dynatrace schedules.
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List Scheduling Rule History Records
Return the version history records for a Dynatrace scheduling rule.
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List Scheduling Rules
Return one page of scheduling rules matching optional search and ordering criteria.
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List Schema Definitions
List all settings schemas available to the connected Dynatrace user.
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List Settings History
Return one page of revision history for Dynatrace settings objects.
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List Settings Objects
Return one page of persisted settings objects for one schema and scope.
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List Snapshots
Return one page of a document's snapshots in descending version order. This read does not create snapshots; Dynatrace limits snapshot creation by other operations to 5 snapshots per document within 60 seconds. Requires write access to the document.
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List Task Executions
Return the task executions keyed by task name for a workflow execution.
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List Trashed Documents
Return one page of documents owned by the connected user that currently reside in Dynatrace trash. Trashed documents are permanently deleted after 30 days.
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List Trashed Workflows
Return one page of workflows that have been moved to trash.
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List Webhook Handlers
Return webhook handlers for an installed Dynatrace app context.
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List Workflow Actions
Return action identifiers assigned to tasks in a workflow.
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List Workflow History Records
Return the version history records for a Dynatrace workflow.
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List Workflow Tasks
Return the workflow's task map keyed by task name, preserving each task definition.
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List Workflows
Return one page of workflows matching optional filters.
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Parse Grail Query
Parse a Dynatrace Grail DQL query into its recursive syntax tree without executing it. The connected OAuth client and user need at least one supported storage read permission, plus storage:<table>:read for every dataset referenced by the DQL query.
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Patch Business Calendar
Modify selected fields on a Dynatrace Automation business calendar.
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Patch Scheduling Rule
Partially update one scheduling rule.
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Patch Workflow
Patch selected fields on an existing Dynatrace workflow.
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Pause Execution
Pause an active workflow execution.
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Permanently Delete Workflow
Permanently delete an active workflow without moving it to trash.
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Poll Grail Query
Return the current state and available result for an asynchronous Grail DQL request token. The connected OAuth client and user need at least one supported storage read permission, plus storage:<table>:read for every dataset referenced by the original query.
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Preview Filter
Preview the DQL filter generated from a Dynatrace event trigger configuration. This provider endpoint is deprecated; Dynatrace does not name a replacement.
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Preview Schedule
Validate a schedule and return its next execution timestamps.
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Preview Scheduling Rule
Validate a scheduling rule and return its upcoming execution times. This provider endpoint is deprecated; Dynatrace does not name a replacement.
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Query Metric Data Points
Return metric data points; the connected environment must expose the Environment API v2 endpoint.
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Release Lock
Release the current user's lock on a document.
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Remove Direct Share Recipients
Remove users or groups from an accessible Dynatrace direct share.
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Reorder Settings Objects
Reorder objects in an ordered multi-object Dynatrace settings schema.
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Reset Workflow Throttles
Clear the current throttle state for a Dynatrace workflow.
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Resolve Effective Permissions
Resolve the connected user's effective settings permissions.
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Restore Business Calendar History Record
Restore a historical version of a Dynatrace Automation business calendar.
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Restore Scheduling Rule History Record
Restore a Dynatrace scheduling rule to a historical version.
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Restore Snapshot
Reset a document to a selected snapshot without changing ownership or sharing. Dynatrace first creates a safety snapshot when the current state has no snapshot; snapshot creation is limited to 5 per document within 60 seconds. If more than 50 snapshots exist, Dynatrace automatically deletes the oldest.
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Restore Trashed Document
Restore a Dynatrace document owned by the connected user from trash. Users who had access before deletion regain access.
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Restore Trashed Workflow
Restore a trashed workflow to the active workflow list. By default, the workflow is deployed and its triggers are reactivated; set isDeployed=false to restore it as draft-only.
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Restore Workflow History Record
Restore a workflow to a selected historical version and deploy that restored version.
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Resume Execution
Resume a paused workflow execution.
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Run Workflow
Create an execution for a Dynatrace workflow, with optional idempotency qualifier and monitoring.
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Set Document Favorite
Set whether an accessible Dynatrace document is a personal favorite for the connected user. Setting the document to its current state is a no-op.
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Set Document Visibility
Set a Dynatrace document's environment-wide visibility to public or private. The document owner or certain administrators can perform this operation; setting the document to its current visibility is a no-op.
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Summarize Settings Value
Generate display and search summaries for a Dynatrace multi-object settings value.
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Transfer Document Owner
Transfer a document to a new owner. Only the current owner can perform this operation, and the previous owner loses access after the transfer.
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Transfer Settings Object Ownership
Transfer a Dynatrace settings object to a user, group, or all users. Only the owner or a main administrator can transfer ownership.
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Trash Workflow
Move a workflow to trash so it can be restored later.
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Update Authorizations
Refresh Dynatrace Automation authorization assignments. This provider endpoint is deprecated; Dynatrace does not name a replacement.
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Update Business Calendar
Replace fields on a Dynatrace Automation business calendar.
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Update Document
Update document metadata and/or binary content using optimistic locking, optionally creating a snapshot before the change.
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Update Document Content
Completely replace a document's binary content using optimistic locking.
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Update Document Metadata
Call Dynatrace's deprecated, provider-specific metadata endpoint to update only a document's name or type using optimistic locking. Prefer Update Document for ordinary document updates; this action is retained for full endpoint coverage.
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Update Problem Comment
Replace the content of one identified comment on an identified Dynatrace problem. This mutates the existing comment rather than adding a new one.
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Update Scheduling Rule
Replace the mutable fields of one scheduling rule.
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Update Settings Object
Update an existing Dynatrace settings object using optimistic locking.
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Update Settings Object Accessor Permissions
Replace a user, group, or all-users accessor's permissions on a Dynatrace settings object.
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Update Workflow
Replace fields on an existing Dynatrace workflow.
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Upsert Custom Device
Create a custom device or update the device with the supplied customDeviceId.
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Upsert Settings Object
Create a settings object or update the object matching its external ID.
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Upsert Webhook Handler
Create or replace a webhook handler using an installed Dynatrace app as its context.
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Validate Settings Container
Validate a settings container with a Dynatrace schema custom validator.
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Validate Settings Object Delete
Validate deleting a settings object without applying the deletion.
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Validate Settings Object Update
Validate a settings object update without applying it.
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Validate Settings Object Upsert
Validate creating or updating a settings object without applying it.
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Validate Settings Property
Validate one typed property value with a Dynatrace schema custom validator.
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Verify Grail Query
Validate a DQL query without executing it and return semantic notifications. Invalid DQL can be a successful HTTP response with valid set to false. This endpoint requires at least one supported storage read permission; the connected OAuth client and user also need storage:<table>:read for every dataset referenced by the DQL query.
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How the Dynatrace integration works
The Dynatrace integration connects your Dench AI CRM directly to Dynatrace, so agents can read and act on your Dynatrace data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
170 actions are available for agents to invoke on your behalf. Every call runs through Dynatrace's own authorization, scoped to the account you connect.
Set up Dynatrace in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find Dynatrace and click Connect — you'll authorize access through Dynatrace's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use Dynatrace in chat, or call it from an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the Dynatrace integration work with Dench?
The Dench Dynatrace integration connects your AI CRM to Dynatrace, so AI agents can work with your Dynatrace data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with Dynatrace via Dench?
The Dynatrace integration currently exposes 170 actions, including Acquire Lock, Add Direct Share Recipients, Add Settings Object Accessor Permissions, Autocomplete Grail Query, Bulk Delete Document, and Cancel Execution. Agents invoke them on your behalf from chat or from automations.
Do I need to write code to connect Dynatrace to Dench?
No. You connect Dynatrace from your Dench workspace using Dynatrace's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the Dynatrace integration secure?
Connections are authorized through Dynatrace's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Dynatrace connection from your workspace settings at any time.