Add Customer to Accounts
Tool to add a customer to one or more account entities. Use when you need to associate a user with accounts and optionally assign roles.
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Integrate Engage
with your AI CRM
Engage turns your customers into fans with personalised messaging; using emails, push and in-app notifications, and SMS.
Explore Triggers and Actions
Add User to Lists
Tool to add a Customer or Account to one or more Lists in Engage.so. Use when you need to subscribe a user to specific lists for targeted messaging.
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Archive List
Tool to archive a List in Engage. Use when you want to prevent new subscribers from being added to a list. Existing subscribers will not be affected.
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Archive User
Tool to archive a user in Engage. Use when you need to deactivate a user account while preserving all historical data. The user will stop being active and all engagement and events for the user will be stopped, but all messages, logs, and related data will be preserved.
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Batch Request
Tool to batch multiple create user, update user, and add user events operations into a single API call. Use when you need to perform multiple operations efficiently at the cost of one API request. The batch is queued for processing without immediate validation, so ensure all parameters are correct. Request size must remain under 100KB.
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Convert User Type
Tool to convert a user between Customer and Account entity types. Use when you need to change a customer to an account or vice versa.
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Create List
Tool to create a new List in Engage for organizing subscribers. Use when you need to set up a new list for managing contacts or subscribers.
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Create User
Tool to create a new user (Customer or Account) in Engage. Use when you need to add a user with optional metadata, device tokens, or list subscriptions.
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Delete Subscriber From List
Tool to remove a subscriber from a List entirely (different from unsubscribing). Use when you need to completely delete a subscriber's association with a specific list.
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Delete User
Tool to completely delete all user data for a Customer or Account. This is a permanent, destructive action that removes all associated user data from Engage.
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Get Account Members
Tool to retrieve all members (Customers) of an Account in Engage. Use when you need to list users who are part of a specific account.
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Get List
Tool to retrieve a single List by its ID. Use when you need to fetch details about a specific List.
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Get User By ID
Tool to retrieve a single user by their user ID. Use when you need to fetch complete user information including metadata, attributes, devices, lists, segments, and message statistics.
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List Lists
Tool to retrieve a paginated list of all Lists in Engage. Use when you need to view available Lists or iterate through all Lists in the account.
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List Users
Tool to retrieve a paginated list of all users in Engage. Use when you need to list users with optional filtering by email and cursor-based pagination support.
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Merge Users
Tool to merge two user profiles in Engage. The source user is merged into the destination user, and the source user profile is removed. Use when you need to consolidate duplicate user accounts or combine user data from multiple profiles into a single account.
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Remove Customer from Account
Tool to remove a Customer from an Account in Engage. Use when you need to disassociate a customer from a specific account.
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Subscribe User to List
Tool to create a user and subscribe them to an Engage.so List. Use when you need to add users to a specific list for email marketing or user segmentation. If the user already exists, they will be added to the List without creating a duplicate.
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Track User Event
Tool to add user events to Engage. Use this to track user actions and events in your application. You can later segment users based on these actions or events.
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Update Account Role
Tool to update the role of a Customer in an Account or set a new one if none exists. Use when you need to assign or change a customer's role within a specific account.
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Update Subscriber Status
Tool to update a subscriber's status on a List. Use when you need to subscribe, re-subscribe, or unsubscribe a user from a specific List.
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Update User
Tool to update user data and attributes on Engage. Use this to update user data changes like changes in plan, name, location, etc. If the user doesn't exist, this method creates the user.
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How the Engage integration works
The Engage integration connects your Dench AI CRM directly to Engage, so agents can read and act on your Engage data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
22 actions are available for agents to invoke on your behalf. Every call runs through Engage's own authorization, scoped to the account you connect.
Set up Engage in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find Engage and click Connect — you'll authorize access through Engage's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use Engage in chat, or call it from an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the Engage integration work with Dench?
The Dench Engage integration connects your AI CRM to Engage, so AI agents can work with your Engage data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with Engage via Dench?
The Engage integration currently exposes 22 actions, including Add Customer to Accounts, Add User to Lists, Archive List, Archive User, Batch Request, and Convert User Type. Agents invoke them on your behalf from chat or from automations.
Do I need to write code to connect Engage to Dench?
No. You connect Engage from your Dench workspace using Engage's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the Engage integration secure?
Connections are authorized through Engage's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Engage connection from your workspace settings at any time.