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Integrate FraudLabs Pro with your AI CRM

FraudLabs Pro is an online payment fraud detection service that helps merchants minimize chargebacks and maximize revenue by detecting fraud across various payment methods.

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Explore Triggers and Actions

Create FraudLabs Pro Reseller Sub-Account

Creates a new FraudLabs Pro user account under a reseller account. Requires a Reseller API key (not a regular API key). Use this action to provision new sub-accounts for customers when operating as a FraudLabs Pro reseller. Returns account credentials (username and password) upon successful creation. Prerequisites: - Must have a FraudLabs Pro Reseller account (apply at https://www.fraudlabspro.com/reseller/program) - Requires valid Reseller API key (different from standard FraudLabs Pro API key) - All required fields must contain valid data matching FraudLabs Pro validation rules Important: - Phone numbers should contain only digits (no +, -, spaces, or parentheses) - Country must be valid ISO 3166-1 alpha-2 code (e.g., US, GB, CA) - Industry must be a valid ID from 1-14

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FLP Feedback Order

Submit fraud screening feedback to improve FraudLabs Pro's machine learning model. Use this after reviewing a screened order to mark it as approved, rejected, or blacklisted. This feedback trains the algorithm to better detect fraud patterns in future transactions.

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FraudLabs Pro Screen Order

Tool to screen orders for fraud. Use when you need to assess transaction risk before fulfillment.

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Get FraudLabs Pro Order Result (v2)

Tool to retrieve an existing transaction from FraudLabs Pro fraud detection system using the v2 API. This API is only available for paid plans.

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Get SMS Verification Result

Verify an OTP (one-time password) received via SMS. Returns 'Y' if the OTP is valid, 'N' if invalid or expired. Must be called after using Send SMS Verification to obtain a transaction ID.

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Send SMS OTP Verification

Sends an SMS message containing a one-time password (OTP) to verify a user's phone number. The API generates a random 6-digit OTP, replaces the <otp> placeholder in your message template, and sends the SMS to the recipient. Returns a transaction ID that you must use with the Get SMS Verification Result action to verify the OTP the user enters. Testing: Use phone number '+11' for sandbox testing (no credits deducted). For verification testing with sandbox number, use OTP '123456'.

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Subscribe Reseller Plan

Tool to subscribe a reseller account to a specific plan. Use after obtaining a reseller API key and selecting a plan. Example: Subscribe user "john_doe" to the MICRO plan.

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Test Order Status Changed Webhook Delivery

Tool to send a test webhook payload to the provided callback URL for FraudLabs Pro order status change notifications. This helps validate your endpoint behavior. Important: FraudLabs Pro webhook registration must be configured manually via dashboard.

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How the FraudLabs Pro integration works

The FraudLabs Pro integration connects your Dench AI CRM directly to FraudLabs Pro, so agents can read and act on your FraudLabs Pro data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.

8 actions are available for agents to invoke on your behalf. Every call runs through FraudLabs Pro's own authorization, scoped to the account you connect.

Set up FraudLabs Pro in Dench

  1. 1

    Sign in to your Dench workspace and open Integrations.

  2. 2

    Find FraudLabs Pro and click Connect — you'll authorize access through FraudLabs Pro's own sign-in flow. No API keys or code required.

  3. 3

    Ask an agent to use FraudLabs Pro in chat, or call it from an automation.

  4. 4

    Manage or disconnect the connection any time from workspace settings.

Frequently asked questions

How does the FraudLabs Pro integration work with Dench?

The Dench FraudLabs Pro integration connects your AI CRM to FraudLabs Pro, so AI agents can work with your FraudLabs Pro data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.

What actions can AI agents perform with FraudLabs Pro via Dench?

The FraudLabs Pro integration currently exposes 8 actions, including Create FraudLabs Pro Reseller Sub-Account, FLP Feedback Order, FraudLabs Pro Screen Order, Get FraudLabs Pro Order Result (v2), Get SMS Verification Result, and Send SMS OTP Verification. Agents invoke them on your behalf from chat or from automations.

Do I need to write code to connect FraudLabs Pro to Dench?

No. You connect FraudLabs Pro from your Dench workspace using FraudLabs Pro's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.

Is the FraudLabs Pro integration secure?

Connections are authorized through FraudLabs Pro's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the FraudLabs Pro connection from your workspace settings at any time.