Bulk Update Tickets
Tool to bulk update multiple Freshservice tickets by sequential update calls. Use when you need to update fields across many tickets in absence of a native bulk API.
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Integrate Freshservice
with your AI workspace
Freshservice is a cloud-based IT service management (ITSM) solution with incident management, asset management, and IT service automation capabilities
Explore Triggers and Actions
Create Service Request
Create a service request for a catalog item in Freshservice using the v2 API. The catalog item display_id can be found in Admin > Service Catalog by clicking on an item and checking the URL (e.g., /service_catalog/items/1 means display_id=1).
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Create Ticket
Tool to create a new ticket. Use when you need to log an incident or service request.
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Delete Release
Tool to delete a release from Freshservice. Use when you need to permanently remove a release from the system. This action is irreversible — the release cannot be recovered once deleted.
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Delete Solution Article
Tool to delete a solution article from the knowledge base by its ID. This action is irreversible — the article cannot be recovered once deleted. Use this action when you need to permanently remove a solution article from Freshservice.
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Delete Solution Category
Tool to delete a solution category in Freshservice. Use this action when you need to remove a solution category that is no longer needed. This action is irreversible — the category cannot be recovered once deleted.
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Get Freshservice Ticket
Tool to retrieve detailed information about a specific ticket by ID. Use when you need to get full details of a ticket including its status, priority, requester, and other attributes.
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Get Problem Form Fields by Workspace
Tool to list problem form fields. Use when you need to retrieve the form fields available for problems in a specific workspace.
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List Freshservice Locations
Tool to list all locations in Freshservice. Use when you need to retrieve paginated location data.
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List Freshservice Tickets
Tool to list all tickets in Freshservice with optional filtering and pagination. Use when you need to retrieve ticket IDs or search for tickets. By default only tickets created within the past 30 days are returned; use updated_since for older tickets.
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List Release Form Fields
Tool to list release form fields metadata. Use when you need to fetch release field definitions before building or validating release forms.
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List Service Catalog Items
Tool to list all service catalog items in Freshservice. Use when you need to discover available catalog items and their display_ids before creating service requests.
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How the Freshservice integration works
The Freshservice integration connects your Dench AI workspace directly to Freshservice, so agents can read and act on your Freshservice data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
12 actions are available for agents to invoke on your behalf. Every call runs through Freshservice's own authorization, scoped to the account you connect.
Set up Freshservice in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find Freshservice and click Connect — you'll authorize access through Freshservice's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use Freshservice in chat, or call it from an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the Freshservice integration work with Dench?
The Dench Freshservice integration connects your AI workspace to Freshservice, so AI agents can work with your Freshservice data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with Freshservice via Dench?
The Freshservice integration currently exposes 12 actions, including Bulk Update Tickets, Create Service Request, Create Ticket, Delete Release, Delete Solution Article, and Delete Solution Category. Agents invoke them on your behalf from chat or from automations.
Do I need to write code to connect Freshservice to Dench?
No. You connect Freshservice from your Dench workspace using Freshservice's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the Freshservice integration secure?
Connections are authorized through Freshservice's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Freshservice connection from your workspace settings at any time.