Add Comment
Add a comment to a conversation or reply to an existing comment.
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Integrate Front
with your AI CRM
Front is a shared inbox and collaboration platform that centralizes customer communications from multiple channels, enabling teams to manage emails, chats, and more
Explore Triggers and Actions
Add contact handle
Add an email, phone, Twitter, Facebook, Intercom, Front Chat, or custom handle to an existing contact.
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Add contact to Account
Adds a list of contacts to an Account
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Add contacts to contact list
Add multiple existing contacts, identified by contact ID or source-and-handle resource alias, to a contact list.
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Add conversation followers
Add one or more teammates as followers of an existing conversation, optionally ignoring invalid teammate IDs.
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Add conversation link
Associate existing links with a conversation, or create links from external URLs when needed and associate them.
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Add conversation tag
Attach one or more existing tags, identified by tag ID, to a conversation.
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Add inbox access
Grant specified teammates access to an existing inbox.
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Add note
Create a new note on a contact.
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Add teammate group team inboxes
Links non-public inboxes to the teammate group. The inbox must be part of a team that has been added to the teammate group.
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Add teammate group teammates
Add teammate group teammates. Note - You cannot modify a teammate group that is managed by SCIM.
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Add teammate group teams
Adds teams to the teammate group. Any teams added to the teammate group will automatically link public inboxes. Non-public inboxes can be added to the teammate group separately.
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Add teammates to shift
Add teammates to a shift. The selected teammates must be in the team that owns the shift. Requires a Front plan with Shifts.
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Add teammates to team
Add one or more teammates to a team (workspace).
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Add view to teammate sidebars
Makes this view visible in specified teammates' sidebar navigation.
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API Token details
Fetch the details of the API token.
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Create a channel
Create a custom, SMTP, Twilio, or developer-application channel in an existing inbox.
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Create a knowledge base
Create an internal company-only or externally available knowledge base.
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Create a new analytics export
Create a new analytics export of messages or events (activities) over a specific time span. The export will be executed asynchronously. The response will include a link that can be used to retrieve the export status & result. Refer to the [Analytics](https://dev.frontapp.com/reference/analytics) topic for details about specific metrics.
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Create a new analytics report
Create a new analytics report for a set of metrics over a specific time span. Different filters (e.g. Inbox v Tag v Teammates) will be joined with AND logic, but the IDs within a filter will be joined with OR logic (e.g. Inbox A or Inbox B, Tag A or Tag B). The report will be executed asynchronously. The response will include a link that can be used to retrieve the report status & result. Refer to the [Analytics](https://dev.frontapp.com/reference/analytics) topic for details about specific metrics.
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Create account
Create a Front account with optional domains, external ID, description, and custom fields.
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Create child folder
Create a new message template folder as a child of the given folder
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Create child template
Create a new message template as a child of the given folder
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Create Contact
Create a contact globally or for one team or teammate. Supplying named groups or contact lists also creates any that are missing.
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Create Contact List
Create a contact list globally or for one team or teammate.
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Create discussion/task conversation
Create a new [conversation](https://dev.frontapp.com/reference/conversations#creating-a-new-conversation) of type discussion or task. Both types only support comments. If you want to create a conversation that supports messages, use the [Create message](https://dev.frontapp.com/reference/post_channels-channel-id-messages) endpoint. If you want to add a comment to an existing conversation, use the [Add comment](https://dev.frontapp.com/reference/post_conversations-conversation-id-comments) endpoint.
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Create draft
Create a draft message which is the first message of a new [conversation](https://dev.frontapp.com/reference/conversations).
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Create draft reply
Create a new draft as a reply to the last message in the conversation.
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Create inbox
Create an inbox in the oldest active workspace that the token has access to. If you need to specify the workspace, we recommend using the [Create team inbox](https://dev.frontapp.com/reference/create-team-inbox) endpoint instead.
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Create Knowledge Base Article
Create an article in a knowledge base's default locale or a specified locale.
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Create Knowledge Base Category
Create a category in a knowledge base's default locale or a specified locale.
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Create message
Send a new external message from a channel and create a conversation. The new conversation can optionally be tagged and archived immediately after sending. Sending cannot be undone.
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Create message reply
Reply to a conversation by sending and appending an external message. The conversation can optionally be tagged and archived immediately after sending. Sending cannot be undone.
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Create Message Template
Create a message template globally or for one team.
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Create Message Template Folder
Create a message-template folder globally or for one team or teammate.
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Create Shift
Create a global or team-owned shift; requires a Front plan with Shifts.
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Create standard link
Create a standard link from an external URL. If the link resolves to an installed links integration, the integration's name overrides the provided name.
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Create Tag
Create a tag globally, company-wide, under a parent tag, or for one team or teammate.
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Create team inbox
Create a team inbox and optionally configure teammate access, public visibility, and custom fields.
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Create team signature
Create a team email signature and optionally configure default status and channel visibility.
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Create team view
Create a team conversation view filtered by inboxes, tags, assignees, and optional exclusions.
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Create teammate group
Create a company teammate group with an optional description and contact-list permissions.
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Create teammate message template
Create a teammate-owned message template, optionally inside a message-template folder.
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Create teammate private inbox
Create a private inbox owned by a specified teammate, with optional custom fields.
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Create teammate signature
Create a teammate email signature and optionally make it the default or limit it to selected channels.
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Create time off
Create a time off for a teammate.
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Delete a contact
Delete a contact. This permanently deletes the resource.
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Delete a knowledge base category
Deletes a knowledge base category. This permanently deletes the resource.
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Delete an account
Deletes an account This permanently deletes the resource.
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Delete an article
Deletes an article and all its content and translations. This permanently deletes the resource.
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Delete contact handle
Remove a handle from a contact. If `force` is true and this is the last handle, Front permanently deletes the entire contact; this cannot be undone.
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Delete contact list
Delete a contact lists. This permanently deletes the resource.
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Delete conversation
Permanently delete a conversation. First use Update conversation to set its status to "deleted"; setting it to "archived" is not sufficient. This action cannot be undone. This permanently deletes the resource.
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Delete conversation followers
Removes teammates from the list of followers of a conversation.
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Delete draft
Delete a draft message. This permanently deletes the resource.
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Delete folder
Delete a message template folder and child folders/templates This permanently deletes the resource.
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Delete message template
Delete a message template This permanently deletes the resource.
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Delete signature
Delete signature This permanently deletes the resource.
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Delete tag
Delete a tag. This permanently deletes the resource.
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Delete teammate group
Deletes a teammate group. Note - You cannot delete a teammate group that is managed by SCIM. This permanently deletes the resource.
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Delete time off
Delete a time off. This permanently deletes the resource.
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Download Attachment
Download an attachment by its link ID, optionally constrained to its comment, message, or message-template parent.
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Download attachment from an article
Download one article attachment by article ID and attachment ID.
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Edit draft
Update an existing shared draft's body, recipients, channel, attachments, signature, subject, and version.
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Fetch an account
Retrieve one account by account ID, domain, or external-ID resource alias.
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Fetch an analytics export
Fetch an analytics exports. Refer to the [Analytics](https://dev.frontapp.com/reference/analytics) topic for details about specific metrics.
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Fetch an analytics report
Fetch an analytics report. Refer to the [Analytics](https://dev.frontapp.com/reference/analytics) topic for details about specific metrics.
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Get a knowledge base
Retrieve knowledge-base metadata without localized content. Use `FRONT_GET_KNOWLEDGE_BASE_CONTENT` to retrieve localized content.
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Get a knowledge base article
Retrieve article metadata without localized content. Use `FRONT_GET_KNOWLEDGE_BASE_ARTICLE_CONTENT` to retrieve default- or selected-locale content.
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Get a knowledge base category
Retrieve category metadata without localized content. Use `FRONT_GET_KNOWLEDGE_BASE_CATEGORY_CONTENT` to retrieve default- or selected-locale content.
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Get channel
Retrieve one channel by channel ID or channel-address resource alias.
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Get child folders
Fetch the child message templates folders of a message template folder.
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Get child templates
Fetch the child message templates of a message template folder.
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Get comment
Retrieve one conversation comment by comment ID.
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Get contact
Retrieve one contact by contact ID or source-and-handle resource alias.
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Get conversation
Retrieve one conversation by conversation ID.
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Get event
Retrieve one event by event ID.
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Get folder
Fetch a message template folder.
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Get inbox
Retrieve one inbox by inbox ID.
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Get Knowledge Base Article Content
Get a knowledge-base article with content in its default locale or a specified locale.
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Get Knowledge Base Category Content
Get a knowledge-base category with content in its default locale or a specified locale.
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Get Knowledge Base Content
Get a knowledge base with content in its default locale or a specified locale.
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Get link
Retrieve one Front link by link ID.
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Get message
Retrieve a message as documented JSON, or download the raw email as an EML file when `response_format` is `eml`.
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Get message seen status
Get the seen receipts for the given message. If no seen-by information is available, there will be a single entry for the first time the message was seen by any recipient. If seen-by information is available, there will be an entry for each recipient who has seen the message.
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Get message template
Retrieve one message template by template ID.
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Get rule
Retrieve one Front automation rule by rule ID.
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Get shift
Fetch a shift. Requires a Front plan with Shifts.
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Get signatures
Retrieve one email signature by signature ID.
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Get tag
Retrieve one tag by tag ID.
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Get team
Fetch a team (workspace).
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Get teammate
Retrieve one teammate by teammate ID or email resource alias.
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Get teammate group
Retrieve one company teammate group by group ID.
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Get ticket status
Retrieve one ticket status by status ID.
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Get time off
Retrieve one time-off record by time-off ID.
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Get view
Retrieve one conversation view by view ID.
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Import message
Use this endpoint to import conversations into Front without sending data through a channel. Typical use cases include importing historical conversations or creating new conversations from non-standard sources, such as web form submissions that can't use the default Form channel (for example, forms that don't have static URLs or form providers that send email notifications after submission). Avoid using this endpoint for conversations that can be handled by a dedicated Front channel—instead, use the [Create message](https://dev.frontapp.com/reference/create-message) endpoint to send (rather than import) a new message.
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Link conversations
Adds conversations to the link group of the conversation in the path, which becomes the original conversation of the group. If it belongs to no group yet, a new one is formed. A conversation belongs to at most one group, and a conversation that was linked to another one cannot become an original conversation.
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List account contacts
Lists the contacts associated with an Account
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List Accounts
List the accounts of the company.
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List categories in a knowledge base
List categories in a knowledge base.
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List Channels
List channels globally or for one inbox, team, or teammate.
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List comment mentions
List the teammates mentioned in a comment.
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List company ticket statuses
List company ticket statuses with their IDs, names, and categories for resolving valid status IDs.
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List Contact Lists
List contact lists globally or for one team or teammate.
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List Contacts
List contacts globally or for one team or teammate.
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List contacts in contact list
List the contacts belonging to the requested contact list.
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List conversation comments
List the comments in a conversation in reverse chronological order (newest first).
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List conversation drafts
List draft messages in a conversation with cursor-based pagination.
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List conversation events
List the events that occured for a conversation in reverse chronological order (newest first). The order will respect your company's [bump settings](https://help.front.com/t/y729th/customize-when-conversations-bump-up), which determine when conversations bump to the top.
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List conversation followers
List the teammates following a conversation.
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List conversation inboxes
List the inboxes in which a conversation is listed.
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List conversation messages
List the messages in a conversation in reverse chronological order (newest first).
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List conversations
List the conversations in the company in reverse chronological order (most recently updated first). The order will respect your company's [bump settings](https://help.front.com/t/y729th/customize-when-conversations-bump-up), which determine when conversations bump to the top. For more advanced filtering, see the [search endpoint](https://dev.frontapp.com/reference/conversations#search-conversations).
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List Custom Fields
List custom-field definitions for a selected Front resource type.
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List events
Lists all the detailed events which occurred in the inboxes of the company ordered in reverse chronological order (newest first). Refer to the [Events](https://dev.frontapp.com/reference/events) topic for more information, including sorting and filtering.
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List inbox access
List the teammates with access to an inbox.
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List inboxes
List the inboxes of the company.
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List Knowledge Base Articles
List articles in a knowledge base or in one knowledge-base category.
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List knowledge bases
List the knowledge bases of the company.
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List link conversations
List the conversations linked to a specific link. For more advanced filtering, see the [search endpoint](https://dev.frontapp.com/reference/conversations#search-conversations). For more information on links, see the [Links](https://dev.frontapp.com/reference/links) topic.
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List linked conversations
List the conversations linked to the original conversation in the path. Conversations the requester cannot access are omitted, so a page can hold fewer results than requested while more remain.
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List links
List the links of the company paginated by ID. Filter by link type with `filters.types`. These links include application objects; for more details, see the [Links](https://dev.frontapp.com/reference/links) topic.
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List Message Template Folders
List message-template folders globally or for one team or teammate.
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List Message Templates
List message templates globally or for one team or teammate.
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List notes
List the notes added to a contact.
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List Related Conversations
List conversations related to one tag, contact, inbox, or teammate.
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List Rules
List rules globally, company-wide, or for one team or teammate.
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List shift's teammates
List the teammates assigned to a shift. Requires a Front plan with Shifts.
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List Shifts
List shifts globally or for one team or teammate; requires a Front plan with Shifts.
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List Signatures
List signatures owned by one team or teammate.
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List tag children
List the direct child tags beneath a specified parent tag.
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List Tags
List tags globally, company-wide, or for one team or teammate.
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List team inboxes
List the inboxes belonging to a team (workspace).
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List teammate group team inboxes
List inboxes that the teammate group has access to via its associated teams.
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List teammate group teammates
List teammates belonging to a specified company teammate group.
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List teammate group teams
List teams added to the teammate group. Any teams added to the teammate group will automatically link public inboxes.
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List teammate groups
List company teammate groups with their IDs, names, SCIM-management status, contact-list permissions, and membership links.
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List teammate private inboxes
List private inboxes owned by a specified teammate.
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List teammates
List all company teammates for teammate discovery and ID resolution.
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List teams
List the teams (workspaces) in the company.
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List Time Offs
List time-off records for one team or teammate.
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List Views
List views globally or for one team.
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Mark message seen
Mark an outbound message from Front as seen. Note, the message seen route should only be called in response to an actual end-user's message-seen action. In accordance with this behavior, the route is rate limited to 10 requests per message per hour.
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Merge contacts
Merges the contacts specified into a single contact, deleting the merged-in contacts. If a target contact ID is supplied, the other contacts will be merged into that one. Otherwise, some contact in the contact ID list will be treated as the target contact. Merge conflicts will be resolved in the following ways: * name will prioritize manually-updated and non-private contact names * descriptions will be concatenated and separated by newlines in order from oldest to newest with the (optional) target contact's description first * all handles, groups, links, and notes will be preserved * other conflicts will use the most recently updated contact's value This irreversibly merges contact records.
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Receive custom messages
Receive a custom message in Front. This endpoint is available for custom channels **ONLY**.
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Refresh application objects
Refresh or update existing application objects that match an exact pattern. This does not create new application objects.
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Remove contact from Account
Removes a list of contacts from an Account
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Remove contacts from contact list
Remove specified contact IDs or source-and-handle resource aliases from a contact list.
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Remove conversation links
Removes one or more links to a conversation. For more information on links, see the [Links](https://dev.frontapp.com/reference/links) topic.
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Remove conversation tag
Removes one or more tags to a conversation
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Remove teammate group team inboxes
Unlinks non-public inboxes from the teammate group.
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Remove teammate group teammates
Remove teammate group teammates. Note - You cannot modify a teammate group that is managed by SCIM.
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Remove teammate group teams
Remove teams from the teammate group. Unlinks to any associated team inboxes.
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Remove teammates from shift
Remove teammates from a shift. Requires a Front plan with Shifts.
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Remove teammates from team
Remove one or more teammates from a team (workspace).
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Removes inbox access
Remove access of one or more teammates from an inbox.
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Search conversations
Search for conversations. Response will include a count of total matches and an array of conversations in descending order by last activity. See the [search syntax documentation](https://dev.frontapp.com/docs/search-1) for usage examples. **Note:** This endpoint is subject to [proportional rate limiting](https://dev.frontapp.com/docs/rate-limiting#additional-proportional-limiting) at 40% of your company's rate limit.
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Trigger application event
Trigger Front workflows for an application object. This endpoint requires a company API token with the Application Triggers permission and cannot be used with Front app OAuth tokens.
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Update a contact
Update a contact's profile, links, list memberships, and custom fields; missing named groups may be created.
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Update a link
Rename an existing Front link.
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Update a tag
Update a tag's name, description, color, parent, or conversation-list visibility.
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Update a teammate group
Updates a teammate group. Note - You cannot modify a teammate group that is managed by SCIM.
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Update account
Update an account's name, description, domains, or custom fields.
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Update Channel
Update a channel's name or settings, or move it to another inbox together with its conversations.
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Update comment
Update a comment in a [conversation](https://dev.frontapp.com/reference/conversations).
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Update conversation
Update a conversation's assignee, inbox, status, tags, task details, due date, or custom fields.
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Update conversation assignee
Assign or unassign a conversation.
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Update conversation reminders
Snooze or unsnooze a conversation for the provided user. For private conversations, reminders can only be created and edited through the API for teammates that own the conversation. For shared conversations, reminders created and edited through the API are shared for all teammates within the shared inbox(es) that the conversation belongs to.
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Update folder
Update message template folder
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Update Knowledge Base Article Content
Update article content in its default locale or a specified locale.
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Update Knowledge Base Category Content
Update category content in its default locale or a specified locale.
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Update Knowledge Base Content
Update knowledge-base content in its default locale or a specified locale.
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Update message template
Update a message template's name, subject, body, parent folder, inbox availability, or attachments.
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Update shift
Update a shift. Requires a Front plan with Shifts.
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Update signature
Update a signature's name, sender information, body, visibility, default status, or channel availability.
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Update teammate
Update a teammate's username, name, availability, or custom fields.
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Update time off
Update a time-off record's name, dates, or auto-responder settings.
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Update view
Update a conversation view's name, inbox filters, tag filters, assignee filters, exclusions, no-tag setting, or highlight color.
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Validate channel
Asynchronously validate an SMTP channel (this endpoint is irrelevant to other channel types). When you create an SMTP channel via the API, [create a channel](https://dev.frontapp.com/reference/post_inboxes-inbox-id-channels) with type smtp and the send_as set to the needed email address. You then [configure the email provider](https://help.front.com/en/articles/2081), after which you use this endpoint to asynchronously validate the SMTP settings.
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How the Front integration works
The Front integration connects your Dench AI CRM directly to Front, so agents can read and act on your Front data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
180 actions are available for agents to invoke on your behalf. Every call runs through Front's own authorization, scoped to the account you connect.
Set up Front in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find Front and click Connect — you'll authorize access through Front's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use Front in chat, or call it from an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the Front integration work with Dench?
The Dench Front integration connects your AI CRM to Front, so AI agents can work with your Front data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with Front via Dench?
The Front integration currently exposes 180 actions, including Add Comment, Add contact handle, Add contact to Account, Add contacts to contact list, Add conversation followers, and Add conversation link. Agents invoke them on your behalf from chat or from automations.
Do I need to write code to connect Front to Dench?
No. You connect Front from your Dench workspace using Front's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the Front integration secure?
Connections are authorized through Front's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Front connection from your workspace settings at any time.