Delete Live Session
Tool to delete a live transcription session and all its associated data (audio file, transcription). Use when permanently removing a live session from Gladia.
ActionTry it
Integrate Gladia
with your AI CRM
Gladia provides state-of-the-art audio transcription and intelligence services through a simple API, enabling real-time and asynchronous transcription, translation, and audio analysis.
Explore Triggers and Actions
Delete Pre-recorded Job
Tool to delete a pre-recorded transcription job and all its associated data (audio file, transcription). Use when permanently removing a transcription job from Gladia.
ActionTry it
Get live transcription result
Tool to retrieve metadata and results of a live transcription job. Use when you need detailed status or results for a specific live transcription session.
ActionTry it
Get Pre-recorded Job
Tool to retrieve a pre-recorded transcription job's metadata, status, and results by ID. Use when checking the status or retrieving results of a specific pre-recorded job.
ActionTry it
Get Transcription Audio File (Deprecated)
DEPRECATED - use GET /v2/pre-recorded/{id}/file instead. Download the audio file used for a transcription job. Use when you need to retrieve the original audio file associated with a specific transcription job ID.
ActionTry it
Initiate Live Transcription Session
Initiates a live (real-time) transcription session with Gladia's API. Returns a WebSocket URL that you can connect to for streaming audio data in real-time. The WebSocket URL includes an embedded authentication token and should be used promptly. After initiating, connect to the returned WebSocket URL and send audio chunks. Use GET /v2/live/{id} to retrieve the full transcription results after the session ends.
ActionTry it
Initiate Pre-Recorded Transcription
Tool to initiate a pre-recorded transcription job. Use when you have an audio URL and need asynchronous transcription results.
ActionTry it
List live transcription jobs
Tool to list live transcription jobs. Use when you need an overview of live transcription sessions with optional filtering and pagination. Use after setting up live transcription.
ActionTry it
List Pre-Recorded Jobs
Tool to list all pre-recorded transcription jobs matching the query parameters. Use when you need to retrieve a paginated list of transcription jobs with optional filtering by date, status, or custom metadata.
ActionTry it
Upload Audio/Video File
Upload an audio or video file to Gladia for speech-to-text transcription. Returns a URL that can be used with the pre-recorded transcription endpoint. Supports common audio formats (WAV, MP3, FLAC, OGG) and video formats (MP4, MKV, etc.).
ActionTry it
How the Gladia integration works
The Gladia integration connects your Dench AI CRM directly to Gladia, so agents can read and act on your Gladia data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
10 actions are available for agents to invoke on your behalf. Every call runs through Gladia's own authorization, scoped to the account you connect.
Set up Gladia in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find Gladia and click Connect — you'll authorize access through Gladia's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use Gladia in chat, or call it from an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the Gladia integration work with Dench?
The Dench Gladia integration connects your AI CRM to Gladia, so AI agents can work with your Gladia data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with Gladia via Dench?
The Gladia integration currently exposes 10 actions, including Delete Live Session, Delete Pre-recorded Job, Get live transcription result, Get Pre-recorded Job, Get Transcription Audio File (Deprecated), and Initiate Live Transcription Session. Agents invoke them on your behalf from chat or from automations.
Do I need to write code to connect Gladia to Dench?
No. You connect Gladia from your Dench workspace using Gladia's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the Gladia integration secure?
Connections are authorized through Gladia's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Gladia connection from your workspace settings at any time.