Add Ticket Tags
Adds tags to a ticket in Gorgias.
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Integrate Gorgias
with your AI CRM
Gorgias is a helpdesk and live chat platform specializing in e-commerce, offering automated support, order management, and unified customer communication
Explore Triggers and Actions
Create Account Setting
Creates a new account setting in Gorgias.
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Create Customer
Creates a new customer in Gorgias.
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Create Team
Creates a new team in Gorgias.
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Create Ticket
Creates a new ticket in Gorgias.
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Delete Customer
Deletes a specific customer from Gorgias.
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Delete Customer Field Value
Deletes a specific field value for a customer in Gorgias.
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Delete Customers
Deletes multiple customers from Gorgias.
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Delete Team
Deletes a specific team from Gorgias.
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Delete Ticket
Deletes a specific ticket from Gorgias.
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Delete Ticket Field Value
Deletes a specific field value for a ticket in Gorgias.
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Get Account
Retrieves your Gorgias account information.
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Get Customer
Retrieves a specific customer from Gorgias.
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Get Event
Retrieves a specific event from Gorgias.
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Get Team
Retrieves a specific team from Gorgias.
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Get Ticket
Retrieves a specific ticket from Gorgias.
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List Account Settings
Lists all account settings in Gorgias.
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List Customer Field Values
Lists all field values for a customer in Gorgias.
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List Customers
Lists customers in Gorgias with various filtering options.
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List Events
Lists events in Gorgias. Returns event objects with pagination support via cursor. Reference: https://developers.gorgias.com/reference/get_api-events
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List Teams
Lists teams in Gorgias.
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List Ticket Field Values
Lists all field values for a ticket in Gorgias.
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List Ticket Tags
Lists all tags for a ticket in Gorgias.
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List Tickets
Lists tickets in Gorgias with various filtering options.
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Merge Customers
Merges two customers in Gorgias, combining their data and history.
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Remove Ticket Tags
Removes tags from a ticket in Gorgias.
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Set Customer Data
Sets the complete data object for a customer in Gorgias.
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Set Ticket Tags
Sets the complete list of tags for a ticket in Gorgias.
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Update Account Setting
Updates an existing account setting in Gorgias.
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Update Customer
Updates an existing customer in Gorgias.
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Update Team
Updates an existing team in Gorgias.
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Update Ticket
Updates an existing ticket in Gorgias.
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How the Gorgias integration works
The Gorgias integration connects your Dench AI CRM directly to Gorgias, so agents can read and act on your Gorgias data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
32 actions are available for agents to invoke on your behalf. Every call runs through Gorgias's own authorization, scoped to the account you connect.
Set up Gorgias in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find Gorgias and click Connect — you'll authorize access through Gorgias's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use Gorgias in chat, or call it from an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the Gorgias integration work with Dench?
The Dench Gorgias integration connects your AI CRM to Gorgias, so AI agents can work with your Gorgias data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with Gorgias via Dench?
The Gorgias integration currently exposes 32 actions, including Add Ticket Tags, Create Account Setting, Create Customer, Create Team, Create Ticket, and Delete Customer. Agents invoke them on your behalf from chat or from automations.
Do I need to write code to connect Gorgias to Dench?
No. You connect Gorgias from your Dench workspace using Gorgias's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the Gorgias integration secure?
Connections are authorized through Gorgias's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Gorgias connection from your workspace settings at any time.