Create Request
Create a staff-side support request with an initial customer-visible or internal note. Configured HelpSpot automations may send notifications.
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Integrate HelpSpot
with your AI CRM
HelpSpot is a customer support platform for managing requests, staff workflows, time tracking, saved responses, reports, and help desk metadata.
Explore Triggers and Actions
Get Current User
Return the connected HelpSpot staff user's identity, defaults, and support capabilities without authentication tokens.
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Get Request
Return one support request with normalized history and optional time total; fail clearly when HelpSpot returns its sparse HTTP-200 missing-request shape.
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List Filters
List the connected staff user's saved and built-in queue filters, including symbolic selectors such as inbox and myq.
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List Saved Responses
List reusable response templates available to the connected staff user, either all templates or the user's ten most-used templates.
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List Support Options
List IDs and labels used to categorize, assign, route, or set the status of HelpSpot requests.
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Run Filter
Return one cursor-controlled page of request summaries from a saved or built-in HelpSpot queue filter.
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Search Requests
Search support requests by text, customer, state, assignment, or date and return one concise cursor-controlled page.
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Set Request Subscription
Subscribe or unsubscribe a staff user from updates to one support request.
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Update Request
Update request, customer, assignment, and state fields and optionally append one customer-visible or internal note. Configured HelpSpot notifications may be sent.
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How the HelpSpot integration works
The HelpSpot integration connects your Dench AI CRM directly to HelpSpot, so agents can read and act on your HelpSpot data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
10 actions are available for agents to invoke on your behalf. Every call runs through HelpSpot's own authorization, scoped to the account you connect.
Set up HelpSpot in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find HelpSpot and click Connect — you'll authorize access through HelpSpot's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use HelpSpot in chat, or call it from an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the HelpSpot integration work with Dench?
The Dench HelpSpot integration connects your AI CRM to HelpSpot, so AI agents can work with your HelpSpot data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with HelpSpot via Dench?
The HelpSpot integration currently exposes 10 actions, including Create Request, Get Current User, Get Request, List Filters, List Saved Responses, and List Support Options. Agents invoke them on your behalf from chat or from automations.
Do I need to write code to connect HelpSpot to Dench?
No. You connect HelpSpot from your Dench workspace using HelpSpot's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the HelpSpot integration secure?
Connections are authorized through HelpSpot's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the HelpSpot connection from your workspace settings at any time.