HelpDesk is a ticketing system designed to streamline customer support by organizing and managing inquiries efficiently.
Lists support agents in the HelpDesk account, including their profiles, roles, team memberships, status, auto-assignment settings, and signatures. No parameters are required. Use it to find agent IDs or review team composition and role assignments.
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
Lists all email domains configured for the HelpDesk account. Returns a comprehensive list of all email domains set up in the HelpDesk account, including domain names, verification status, DNS records, and configuration flags. Email domains allow you to send and receive tickets via custom email addresses. Use this action to: - Get domain IDs and names for use in other API operations - Check domain verification and setup status - View DNS configuration requirements - Audit which domains are actively being used for inbox No parameters required - returns all email domains accessible to the authenticated account.
Retrieves all licenses (account configurations) for the authenticated HelpDesk account. A license represents a customer account and contains subscription information, global settings, default team/template assignments, and detected languages. Most accounts have one license. Use this action to: - Check account configuration and settings - Get account ID and metadata - View default team and template assignments - Inspect company settings and feature flags No parameters required - returns all licenses for the authenticated account.
Lists all reply addresses configured in the HelpDesk account. Reply addresses are email addresses used to receive and respond to support tickets. Each reply address must be associated with a verified email domain and can be used as the "From" address when sending ticket responses to customers. Use this action to: - Get all available reply addresses and their verification status - Retrieve reply address IDs for use in other operations (e.g., creating mailboxes) - Check which email domains are being used for reply addresses - Audit reply address configuration across the account No parameters required - returns all reply addresses accessible to the authenticated account.
Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
Lists all billing subscriptions for the HelpDesk account, including active, expired, canceled, and future subscriptions. Subscriptions represent the currently selected plan (team or enterprise) and number of paid agent slots. Use this tool to retrieve subscription details including plan codes, pricing, billing cycles, trial periods, and subscription states. Both filter parameters are optional - omit them to retrieve all subscriptions.
Lists all teams in the HelpDesk account. Returns a comprehensive list of all teams configured in the HelpDesk account, including team IDs, names, settings, reply addresses, and integration configurations. Teams are organizational units that group agents and manage ticket routing. Use this action to: - Get team IDs for use in other API operations - Retrieve team names and configurations - Audit team settings and reply addresses - View team integration configurations No parameters required - returns all teams accessible to the authenticated account.
Lists tickets from a specified silo using cursor-based pagination, configurable page size, and sorting. The API defaults to open status, and this tool does not expose a status filter; totals default to zero when response headers are absent.
Tool to retrieve a list of trusted email addresses or domains. Use when managing your spam whitelist after authenticating.
Tool to list agent views. Use when you need to retrieve saved ticket views after authentication.
Lists configured HelpDesk webhooks for ticket events. Response validation can fail for custom-field event webhooks.
Retrieves comprehensive details for a specific agent in the HelpDesk system. Returns complete agent information including profile details, role assignments, team memberships, status, settings, and signature configuration. Use this action when you need detailed information about a specific agent after obtaining their ID from the list_agents action.
The Helpdesk integration connects your Dench AI CRM directly to Helpdesk, so agents can read and act on your Helpdesk data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
14 actions are available for agents to invoke on your behalf. Every call runs through Helpdesk's own authorization, scoped to the account you connect.
Sign in to your Dench workspace and open Integrations.
Find Helpdesk and click Connect — you'll authorize access through Helpdesk's own sign-in flow. No API keys or code required.
Ask an agent to use Helpdesk in chat, or call it from an automation.
Manage or disconnect the connection any time from workspace settings.
The Dench Helpdesk integration connects your AI CRM to Helpdesk, so AI agents can work with your Helpdesk data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
The Helpdesk integration currently exposes 14 actions, including List Agents, List Canned Responses, List Custom Fields, List Email Domains, List Licenses, and List Reply Addresses. Agents invoke them on your behalf from chat or from automations.
No. You connect Helpdesk from your Dench workspace using Helpdesk's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Connections are authorized through Helpdesk's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Helpdesk connection from your workspace settings at any time.