Microsoft Bookings provides shared business scheduling through Microsoft Graph, including booking businesses, appointments, customers, services, staff, and currencies.
Irreversibly cancel an appointment and ask Microsoft Bookings to send the supplied cancellation message to its customers and staff. A successful result confirms that Graph accepted the cancellation, not message delivery.
Create an appointment for a service at explicit start and end times, optionally assigning staff and customer details. Microsoft Bookings may send customers a confirmation email; opt_out_of_customer_email requests suppression but does not guarantee non-delivery.
Create a shared booking business with the supplied display name. The business starts unpublished and can then be configured with the update tool.
Create a text or single-choice intake question for one booking business.
Create a saved customer in one booking business with structured contact details.
Create a bookable service with a name and default duration, optionally configuring location, price, staff, reminders, questions, and scheduling rules.
Add a staff member to one booking business with a role, email, time zone, and optional working schedule.
Permanently delete an appointment without invoking Microsoft Bookings' cancellation-message action. This operation cannot be undone.
Permanently delete one shared booking business and all of its Microsoft Bookings data. This operation cannot be undone.
Permanently delete one custom intake question from a booking business. This operation cannot be undone.
Permanently delete one saved customer from a Microsoft Bookings business. This operation cannot be undone.
Permanently delete one service from a Microsoft Bookings business. This operation cannot be undone.
Permanently remove one staff member from a Microsoft Bookings business. This operation cannot be undone.
Get one booking appointment, including its service, customers, assigned staff, attendee counts, and UTC start and end times.
Get the complete configuration and publication state of one shared booking business.
Get one Microsoft Bookings currency by its ISO currency code.
Get one custom intake question, including its answer type and available choices.
Get one saved customer and their contact details from a booking business.
Get one service and its duration, pricing, staff, questions, reminders, location, and scheduling configuration.
Get one booking staff member's identity, role, membership state, time zone, working hours, and calendar settings.
List one Microsoft Graph page of appointments for a booking business. Omit start and end to list the appointments collection, or provide both to list appointments occurring in that inclusive calendar-view range.
List shared booking businesses visible to the connected work or school account. Microsoft Graph returns up to 500 results and does not paginate this endpoint. Results contain only each business ID and display name; use search_query to narrow results or Get Booking Business for full details.
Return one Microsoft Graph page of the Microsoft Bookings currency catalog with ISO currency IDs and localized symbols. The documented OData controls are passed through, but Graph may accept and ignore them.
List custom intake questions defined for one booking business, one Microsoft Graph page at a time.
List saved customers for one booking business, one Microsoft Graph page at a time.
List services offered by one booking business, including duration, pricing, staff, and scheduling defaults, one Microsoft Graph page at a time.
List staff members configured for one booking business, including roles and working hours, one Microsoft Graph page at a time.
Publish a booking business's external scheduling page so customers can access it. After publishing, call Get Booking Business to retrieve the resulting public URL.
Take a booking business's external scheduling page offline and clear its public URL without deleting the business.
Update an existing appointment's schedule, attendees, service, staff, location, notifications, or pricing without cancelling it.
Update supported contact details, hours, currency, business type, address, or scheduling rules without publishing or unpublishing the business.
Update the text, answer type, or choices of one custom intake question.
Update a saved customer's name, email, phone numbers, or postal addresses in one booking business.
Update a service's name, duration, location, pricing, staff, reminders, questions, visibility, or scheduling rules.
Update a booking staff member's identity, role, time zone, working schedule, calendar behavior, or email notifications.
The Microsoft Bookings integration connects your Dench AI CRM directly to Microsoft Bookings, so agents can read and act on your Microsoft Bookings data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
35 actions are available for agents to invoke on your behalf. Every call runs through Microsoft Bookings's own authorization, scoped to the account you connect.
Sign in to your Dench workspace and open Integrations.
Find Microsoft Bookings and click Connect — you'll authorize access through Microsoft Bookings's own sign-in flow. No API keys or code required.
Ask an agent to use Microsoft Bookings in chat, or call it from an automation.
Manage or disconnect the connection any time from workspace settings.
The Dench Microsoft Bookings integration connects your AI CRM to Microsoft Bookings, so AI agents can work with your Microsoft Bookings data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
The Microsoft Bookings integration currently exposes 35 actions, including Cancel Appointment, Create Appointment, Create Booking Business, Create Custom Question, Create Customer, and Create Service. Agents invoke them on your behalf from chat or from automations.
No. You connect Microsoft Bookings from your Dench workspace using Microsoft Bookings's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Connections are authorized through Microsoft Bookings's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Microsoft Bookings connection from your workspace settings at any time.