Create Analytics Report
Tool to create an analytics report. Use when you need to generate a report over a specific time range with optional filters. Returns a report ID for later retrieval.
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Integrate Missive
with your AI CRM
Missive is a collaborative email and chat application designed to streamline team communication and task management.
Explore Triggers and Actions
Create Canned Response
Tool to create one or more canned responses (templates) in Missive. Use when you need to save reusable message templates for the organization or user.
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Create Draft
Tool to create a new draft in Missive. Use after preparing message details to save a draft (email, SMS, WhatsApp, or Live Chat) for later editing or scheduling.
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Create Missive Contacts
Tool to create one or more contacts in a Missive contact book. Use when you need to add new contacts with detailed information including name, email, phone, addresses, and organization memberships.
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Create Missive Post
Tool to create a post in a Missive conversation. Posts can add comments, close conversations, assign users, apply labels, and trigger other actions. Recommended approach for managing conversations from integrations and automations.
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Create Missive Task
Tool to create a task in Missive. Use when you need to create standalone tasks, conversation-linked subtasks, or team tasks. You can find or create parent conversations using message references (like email Message-IDs).
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Create Shared Label
Tool to create one or more shared labels at the organization level. Use when you need to create new labels that can be shared across the organization.
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Create Team
Tool to create a new team in an organization. Use when you need to set up a new team with active members and optional observers. The API token must belong to an organization admin.
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Create Webhook
Tool to create a webhook subscription. Use after choosing event type and target URL.
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Delete Draft
Tool to delete a draft from a conversation by draft ID. Use after confirming the draft ID; this operation cannot be undone.
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Delete Post
Tool to delete a post from a conversation by post ID. Use when you need to remove a specific post; this operation cannot be undone.
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Delete Saved Responses
Tool to delete one or more saved responses by ID. For organization responses, the API token must belong to an admin. Use after confirming the response ID(s); this operation cannot be undone.
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Delete Webhook
Tool to delete a webhook subscription by webhook ID. Use after confirming the webhook ID; this operation cannot be undone.
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Get Analytics Report
Tool to fetch a completed analytics report using its ID. Use when you need to retrieve analytics data after creating a report. Reports typically complete within 2-3 seconds but may take up to 30 seconds. Reports expire 60 seconds after completion and return 404 if incomplete, expired, or non-existent.
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Get Missive Contact
Tool to fetch a specific contact using the contact ID. Use when you need detailed contact information including names, contact info, and organizational memberships. Returns 404 for deleted contacts.
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Get Missive Conversation
Tool to fetch full conversation metadata (assignees/users/labels/team/org) for a specific conversation ID. Use when you need conversation-level details for assignment, labeling, or workflow purposes.
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Get Missive Message
Tool to fetch full message details including headers, HTML body, and attachments. Use when you need complete message content with download URLs for attachments.
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Get Missive Response
Tool to fetch a specific saved response using the response ID. Use when you need to retrieve the full content and metadata of a saved response template.
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Get Missive Task
Tool to get a single task by ID with full details including assignees, team, and conversation info. Use when you need to retrieve complete information about a specific task.
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List Conversation Comments
Tool to list comments in a Missive conversation ordered from newest to oldest. Use when you need to retrieve comments with author info, attachments, and task data for a specific conversation.
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List Conversation Drafts
Tool to list draft messages in a Missive conversation (newest first). Use when you need to retrieve unsent drafts for a specific conversation including author and recipient details.
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List Conversation Messages
Tool to list messages belonging to a Missive conversation (newest first). Use when you need to retrieve message metadata including participants and attachments references for a specific conversation.
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List Conversation Posts
Tool to list posts in a Missive conversation ordered by newest first. Use when you need to view automation traces or post history for a specific conversation. Posts are the recommended approach for automations as they leave a visible trace.
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List Messages by Message-ID
Tool to fetch messages matching an email Message-ID header. Use when you need to find a specific message by its Message-ID. Most of the time, only one message matches a given Message-ID.
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List Missive Contact Books
Tool to list contact books the authenticated user has access to. Use when you need contact book IDs for creating contacts programmatically.
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List Missive Contact Groups
Tool to list contact groups or organizations linked to a contact book. Use when you need to retrieve groups for organizing contacts or organizations for linking contacts to businesses.
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List Missive Contacts
Tool to list contacts from a contact book. Use when syncing Missive contacts to another service or finding contacts based on search terms. Supports pagination via offset and filtering by modification date.
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List Missive Conversations
Tool to list conversations visible to the authenticated user ordered by newest activity first. Use when you need to retrieve inbox, all, assigned, closed, or other mailbox conversations. Must filter by at least one of: mailbox flag, shared label, or team parameter.
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List Missive Organizations
Tool to list organizations the authenticated user is part of. Use when you need to retrieve all organizations accessible to the current user.
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List Missive Saved Responses
Tool to list saved responses (canned responses/templates) for the authenticated user. Use when you need to retrieve available response templates for composing messages.
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List Missive Shared Labels
Tool to list shared labels (organization-level labels) available to the authenticated user. Use when you need to retrieve labels for filtering conversations or understanding label structure.
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List Missive Tasks
Tool to list tasks accessible to the authenticated user. Use when you need to retrieve tasks by state, organization, or team. Tasks can be standalone, conversation-linked, or team tasks.
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List Missive Teams
Tool to list all teams. Use when you need to retrieve and enumerate all teams available in Missive. Returns an empty array for accounts with no teams configured; this is a valid response, not an error.
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List Missive Users
Tool to list all users. Use after authentication when you need to retrieve all users in the organization.
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Merge Missive Conversations
Tool to merge multiple conversations into one. Combines messages, posts, and other content from the source conversation into the target conversation. Use when you need to consolidate related conversations.
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Update Missive Contact
Tool to update one or more contacts in Missive. Use when you need to modify contact attributes. Only pass fields you want to update. CRITICAL: infos and memberships arrays must include ALL items when passed - omitted entries will be permanently deleted.
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Update Missive Task
Tool to update an existing task's attributes in Missive. Use when you need to modify a task's description, change its state, update the due date, or reassign it to different users.
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Update Missive Team
Tool to update one or more teams in Missive. Use when you need to modify team attributes like name, color, or initials. The API token must belong to an organization admin.
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Update Saved Response
Tool to update one or more saved responses in Missive. Use when you need to modify existing response templates by changing title, body, subject, or other attributes. Returns the updated responses.
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Update Shared Labels
Tool to update one or more shared labels in Missive. Use when you need to modify label names or colors. Returns the updated shared labels.
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How the Missive integration works
The Missive integration connects your Dench AI CRM directly to Missive, so agents can read and act on your Missive data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
40 actions are available for agents to invoke on your behalf. Every call runs through Missive's own authorization, scoped to the account you connect.
Set up Missive in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find Missive and click Connect — you'll authorize access through Missive's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use Missive in chat, or call it from an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the Missive integration work with Dench?
The Dench Missive integration connects your AI CRM to Missive, so AI agents can work with your Missive data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with Missive via Dench?
The Missive integration currently exposes 40 actions, including Create Analytics Report, Create Canned Response, Create Draft, Create Missive Contacts, Create Missive Post, and Create Missive Task. Agents invoke them on your behalf from chat or from automations.
Do I need to write code to connect Missive to Dench?
No. You connect Missive from your Dench workspace using Missive's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the Missive integration secure?
Connections are authorized through Missive's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Missive connection from your workspace settings at any time.