Modem turns customer conversations into structured topics, people, and company insights for analysis and workflow automation.
Associate one or more existing people with an existing company. People already associated with the company are reported as skipped. This changes company membership, and the approved API surface has no inverse removal operation.
Create one to 50 companies in one batch. Each item succeeds or fails independently; use a one-item array to create one company.
Create one to 50 people in one batch. Each item succeeds or fails independently; use a one-item array to create one person.
Get one channel's source details, connection state, context, timestamps, and message count by UUID.
Get one company's core details, connection values, domain, logo, and VIP status by decimal ID.
Get one company's message count, weekly activity series, and source-level message breakdown.
Get up to 50 company audit records plus merge history. The API reports the total audit count but exposes no cursor or page parameter, so this tool cannot retrieve records beyond the requested limit.
Get external platform identities linked to one company by Modem's identify operation.
Return the organization selected by the connected API key. Use this as an authentication smoke test and to confirm the active tenant; it returns no member, credential, or plan details.
Get one person's complete profile, including company, connections, tags, sources, timestamps, identities, and message activity aggregates.
Get up to 50 person audit records plus merge history. The API reports the total audit count but exposes no cursor or page parameter, so this tool cannot retrieve records beyond the requested limit.
Get all external platform identities linked to one person.
Get one person's message counts broken down by source platform.
Get one topic's complete details, including its summary, classification, lifecycle, priority, keywords, time range, archive state, and event count.
Get every message group assigned to one topic in ascending or descending group-time order. Modem does not paginate or limit this endpoint, so topics with many deeply nested messages can return a large response.
Get up to 50 topic audit records plus action and merge history. The API reports the total audit count but exposes no cursor or page parameter, so this tool cannot retrieve audit records beyond the requested limit.
Get every unique person who participated in one topic, including source identities, company, profile, VIP state, and contribution count.
Upsert links from external platform records to Modem people and companies in batches of 50. Modem matches platform identities before natural keys, can create records only from the documented creation fields, links resolved memberships, and reports probable duplicate conflicts without merging them.
List or search topics by keywords or semantic meaning with organization, participant, source, status, date, and classification filters, one page at a time. Semantic search takes precedence when both search modes are supplied.
List organization channels with connection state and message counts, optionally filtered by source, name, or channel IDs.
List companies with person and message aggregates, optionally searching and sorting the result. Returns one page and an opaque continuation cursor.
List message groups for exactly one company or one person, returning compact message content and topic context one page at a time.
List people with aggregated message statistics, optionally filtering by search text, ecosystem tags, or company and sorting the result. Returns one page and an opaque continuation cursor.
Irreversibly merge one or more source companies into one surviving target. All domains, person associations, and Slack workspaces move to the target, and source records cannot be restored by this API. Requires explicit confirm_irreversible=true. Supply an Idempotency-Key when retrying the same merge to avoid applying it twice.
Irreversibly merge one or more source people into one surviving target. All identities, emails, and company associations move to the target, and source records cannot be restored by this API. Requires explicit confirm_irreversible=true. Supply an Idempotency-Key when retrying the same merge to avoid applying it twice.
Irreversibly merge 1 to 50 source topics into one surviving target. Modem archives and marks every source as merged, then copies their group and event associations to the target; this API cannot undo the merge. Requires explicit confirm_irreversible=true. Supply an Idempotency-Key when retrying an identical merge to avoid applying it twice.
Update one to 50 companies in one batch. Omitted fields remain unchanged, explicit null values clear nullable fields, and each item reports success independently.
Update one to 50 people in one batch. Omitted fields remain unchanged, explicit null values clear nullable fields, and each item reports success independently.
Update one topic's priority, lifecycle, issue type, complete keyword list, or archive state. Omitted fields remain unchanged; issue_type=null clears the classification.
Set priority or archive state for one to 100 topics at once. Provide at least one change, use archived=false to unarchive, and provide an archive reason only with archived=true.
The Modem integration connects your Dench AI CRM directly to Modem, so agents can read and act on your Modem data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
30 actions are available for agents to invoke on your behalf. Every call runs through Modem's own authorization, scoped to the account you connect.
Sign in to your Dench workspace and open Integrations.
Find Modem and click Connect — you'll authorize access through Modem's own sign-in flow. No API keys or code required.
Ask an agent to use Modem in chat, or call it from an automation.
Manage or disconnect the connection any time from workspace settings.
The Dench Modem integration connects your AI CRM to Modem, so AI agents can work with your Modem data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
The Modem integration currently exposes 30 actions, including Add People to Company, Create Companies, Create People, Get Channel, Get Company, and Get Company Activity. Agents invoke them on your behalf from chat or from automations.
No. You connect Modem from your Dench workspace using Modem's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Connections are authorized through Modem's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Modem connection from your workspace settings at any time.