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Integrate Modem MCP with your AI CRM

Modem MCP lets authorized agents search synthesized customer feedback, run durable Modem Agent conversations, and manage topics, people, and companies.

Explore Triggers and Actions

Add people to company

Associate one or more people with a company. Before your first call, read the skill: `modem_skills({ name: "write-tools" })`.

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Bulk update topics

Update multiple topics at once (e.g. archive or re-prioritize a set of topics). Before your first call, read the skill: `modem_skills({ name: "write-tools" })`.

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Create companies

Create one or more companies in the organization. Before your first call, read the skill: `modem_skills({ name: "write-tools" })`.

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Merge companies

Merge one or more source companies into a target company. Before your first call, read the skill: `modem_skills({ name: "write-tools" })`.

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Merge people

Merge one or more source people into a target person. Before your first call, read the skill: `modem_skills({ name: "write-tools" })`.

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Merge topics

Merge one or more source topics into a target topic. Before your first call, read the skill: `modem_skills({ name: "write-tools" })`.

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Modem agent cancel run

Cooperatively cancel one exact durable Modem agent run. Completed external actions are not reversed.

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Modem agent get run

Get the current status and terminal result of a durable Modem agent run.

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Modem agent invoke

Start a durable Modem agent conversation. Returns immediately with conversation_id and run_id; poll modem_agent_get_run for the result. Before your first call, read the skill: `modem_skills({ name: "agent-runs" })`.

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Modem agent send message

Start a durable follow-up turn in an existing MCP conversation.

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Modem skills

Skills that teach you how to use THIS Modem MCP server's tools. Call before your first `search_modem`, `modem_agent_invoke`, or write-tool call, or when unsure which Modem tool to use. Pass `name` for the full skill, one of `search-modem`, `agent-runs`, `write-tools`. Omit `name` to list them with descriptions. This is not the Skills page in dashboard settings.

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Search modem

Answer a natural-language question about your Modem data and get matching rows back. Read-only. It does not run the full Modem agent or spend agent credits. Send a `question`, or send only the `cursor` from a previous result to fetch its next page. Topic `priority` in the rows is an integer: very_low (-100), low (-50), default (0), high (50), very_high (100). Before your first call, read the skill: `modem_skills({ name: "search-modem" })`.

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Update companies

Update fields on one or more existing companies. Before your first call, read the skill: `modem_skills({ name: "write-tools" })`.

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Update people

Update fields on one or more existing people. Before your first call, read the skill: `modem_skills({ name: "write-tools" })`.

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Update topic

Update a single topic (priority, lifecycle state, archived status, issue type, or keywords). Before your first call, read the skill: `modem_skills({ name: "write-tools" })`.

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How the Modem MCP integration works

The Modem MCP integration connects your Dench AI CRM directly to Modem MCP, so agents can read and act on your Modem MCP data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.

15 actions are available for agents to invoke on your behalf. Every call runs through Modem MCP's own authorization, scoped to the account you connect.

Set up Modem MCP in Dench

  1. 1

    Sign in to your Dench workspace and open Integrations.

  2. 2

    Find Modem MCP and click Connect — you'll authorize access through Modem MCP's own sign-in flow. No API keys or code required.

  3. 3

    Ask an agent to use Modem MCP in chat, or call it from an automation.

  4. 4

    Manage or disconnect the connection any time from workspace settings.

Frequently asked questions

How does the Modem MCP integration work with Dench?

The Dench Modem MCP integration connects your AI CRM to Modem MCP, so AI agents can work with your Modem MCP data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.

What actions can AI agents perform with Modem MCP via Dench?

The Modem MCP integration currently exposes 15 actions, including Add people to company, Bulk update topics, Create companies, Merge companies, Merge people, and Merge topics. Agents invoke them on your behalf from chat or from automations.

Do I need to write code to connect Modem MCP to Dench?

No. You connect Modem MCP from your Dench workspace using Modem MCP's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.

Is the Modem MCP integration secure?

Connections are authorized through Modem MCP's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Modem MCP connection from your workspace settings at any time.

Modem MCP | Dench AI CRM