Create or Update Orders
Tool to bulk create, update, or replace multiple orders at once without geocoding. Use when you need to add new orders or modify existing ones efficiently. Supports up to 500 orders per request.
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Integrate OptimoRoute
with your AI CRM
OptimoRoute is an online route optimization and planning solution for delivery, logistics, and field service companies.
Explore Triggers and Actions
Create Order
Tool to create a new order or update an existing order in OptimoRoute. Use when you need to add delivery, pickup, or task orders to the system with location, time windows, and other constraints.
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Delete All Orders
Tool to remove all orders and planned routes for a specified date. Use when you need to clear orders for a specific date or delete all orders system-wide if no date is provided.
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Delete Order
Tool to remove a single order from the OptimoRoute system. Use when you need to delete a specific order by its orderNo.
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Delete Orders
Tool to delete one or more orders from the system in bulk (max 500 per request). Use when you need to remove orders, either individually or in batch operations.
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Get Drivers
Tool to retrieve all drivers in the system. Use when you need up-to-date driver data including status and contact information.
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Get Mobile Events
Tool to retrieve mobile events from drivers' field operations. Use when you need to track order completions, status changes (success, failed, on_duty, off_duty), and other field events for the currently active plan.
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Get Order Completion Details
Retrieve completion status, service timing and available completion notes for up to 500 orders.
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Get Order Scheduling Info
Tool to retrieve scheduling information for a specific order. Use when you need to check if an order is scheduled and get details like driver assignment, timing, and position.
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Get Orders
Retrieve one or more orders by identifier, including available location and driver assignment details.
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Get Planned Routes
Retrieve planned routes for a date, optionally filtered by driver or vehicle, with route parameters and stops.
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Get Planning Status
Tool to retrieve the status of an active planning/optimization process. Use when you need to check the progress of a planning job by providing its ID.
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Search Orders
Search OptimoRoute orders by order identifiers or a date range, optionally filtering by status. At least one of identifiers or a date range is required; date ranges can span at most 35 days. Request order data or scheduling information as needed; the provider returns up to 500 orders per page.
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Start Planning
Tool to start the planning/optimization process for a specified date or date range. Use when you need to generate optimized routes for orders and drivers. Requires orders to be created before planning can begin.
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Stop Planning
Tool to stop an active planning/optimization process. Use when you need to halt a running planning job by providing its ID.
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Update Driver Parameters
Update a driver's availability, work times, vehicle assignment, capacities or start/end locations. Existing routes for the driver on the specified date are unscheduled; changed start/end locations apply to all future optimizations.
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Update Drivers Parameters
Update driver parameters for specified dates in bulk, including work hours, vehicle assignments and locations; existing routes for those drivers and dates are unscheduled. Provider responses may fail validation after updates are submitted.
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How the OptimoRoute integration works
The OptimoRoute integration connects your Dench AI CRM directly to OptimoRoute, so agents can read and act on your OptimoRoute data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
17 actions are available for agents to invoke on your behalf. Every call runs through OptimoRoute's own authorization, scoped to the account you connect.
Set up OptimoRoute in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find OptimoRoute and click Connect — you'll authorize access through OptimoRoute's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use OptimoRoute in chat, or call it from an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the OptimoRoute integration work with Dench?
The Dench OptimoRoute integration connects your AI CRM to OptimoRoute, so AI agents can work with your OptimoRoute data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with OptimoRoute via Dench?
The OptimoRoute integration currently exposes 17 actions, including Create or Update Orders, Create Order, Delete All Orders, Delete Order, Delete Orders, and Get Drivers. Agents invoke them on your behalf from chat or from automations.
Do I need to write code to connect OptimoRoute to Dench?
No. You connect OptimoRoute from your Dench workspace using OptimoRoute's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the OptimoRoute integration secure?
Connections are authorized through OptimoRoute's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the OptimoRoute connection from your workspace settings at any time.