Add Order History Note
Append a timestamped note permanently to an existing order's history. Order history is append-only, so this tool cannot edit or remove the entry.
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Integrate Order Desk
with your AI CRM
Order Desk is an order management platform for managing orders, shipments, inventory, and store data across ecommerce integrations.
Explore Triggers and Actions
Add Order Item
Add one line item to an existing order.
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Add Order Items
Add two to 10 line items sequentially to the same order and return a result for every processed item. This batch is not atomic.
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Create Inventory Item
Create one inventory item with a unique SKU and return its positive Order Desk ID and complete created representation.
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Create Inventory Items
Create two to 10 inventory items sequentially and return each created ID or error. This batch is not atomic.
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Create Shipments
Create one or more shipment records across orders in one request and report the success or error returned for every shipment.
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Delete Inventory Item
Permanently delete one inventory item by its positive Order Desk ID. This destructive action cannot be undone; verify the ID before calling it.
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Delete Order Item
Permanently remove one line item from an order. This destructive action cannot be undone by this tool; verify both IDs before calling it.
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Delete Shipment
Permanently remove one shipment record from an order. This destructive action cannot be undone by this tool; verify both IDs before calling it.
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Get Inventory Item
Get one inventory item by its positive Order Desk ID.
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Get Order
Get one order and its addresses, line items, shipments, metadata, notes, and discounts by Order Desk internal ID.
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Get Store Metadata
Return safe store identity, locale, timezone, page-size settings, and folder IDs and names without exposing credentials or email configuration.
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List Inventory Items
Search inventory items in the connected store by ID, SKU, name, metadata, manufacturer SKU, location, or update time.
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List Order Items
Return all line items for one order.
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List Order Shipments
Return all shipments recorded for one order.
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List Orders
Find orders in the connected store using at least one narrowing filter and return one bounded page. Use next_cursor to continue the same query.
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Move Orders
Move one or more orders to exactly one destination folder selected by positive ID or exact name, with a result for every order.
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Update Inventory Items
Safely update selected fields on one or more inventory items while preserving every omitted field.
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Update Order Item
Safely update selected fields on one order line item while preserving every omitted field.
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Update Shipment
Safely update selected fields on one shipment while preserving every omitted field.
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How the Order Desk integration works
The Order Desk integration connects your Dench AI CRM directly to Order Desk, so agents can read and act on your Order Desk data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
20 actions are available for agents to invoke on your behalf. Every call runs through Order Desk's own authorization, scoped to the account you connect.
Set up Order Desk in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find Order Desk and click Connect — you'll authorize access through Order Desk's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use Order Desk in chat, or call it from an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the Order Desk integration work with Dench?
The Dench Order Desk integration connects your AI CRM to Order Desk, so AI agents can work with your Order Desk data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with Order Desk via Dench?
The Order Desk integration currently exposes 20 actions, including Add Order History Note, Add Order Item, Add Order Items, Create Inventory Item, Create Inventory Items, and Create Shipments. Agents invoke them on your behalf from chat or from automations.
Do I need to write code to connect Order Desk to Dench?
No. You connect Order Desk from your Dench workspace using Order Desk's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the Order Desk integration secure?
Connections are authorized through Order Desk's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Order Desk connection from your workspace settings at any time.