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Explore Triggers and Actions

Add service to incident workflow trigger

Adds a service to an existing incident workflow trigger in PagerDuty, enabling the trigger to fire for incidents on that service. Associates a specific service with an incident workflow trigger to automate incident management for that service. Prerequisites: - The incident workflow trigger must already exist (create with CREATE_A_TRIGGER) - The service must already exist in your account - The trigger must not be subscribed to all services Use when expanding automated workflows to additional services or incrementally rolling out workflows. This is an additive operation - use DELETE_INCIDENT_WORKFLOW_TRIGGER_SERVICE to remove services. Requires incident_workflows:write OAuth scope.

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Aggregate escalation policy incident metrics

This endpoint analyzes and aggregates incident metrics across all escalation policies in PagerDuty. It allows for detailed filtering and customization of the analysis, enabling users to gain insights into incident patterns, response times, and escalation effectiveness. The endpoint is particularly useful for operational reviews, performance analysis, and identifying areas for improvement in incident management processes. It provides flexibility in data selection through various filters and supports different time-based aggregations for comprehensive reporting.

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Aggregate incident metrics with filters

Retrieves and aggregates metrics for incidents across all services in PagerDuty. This endpoint allows for extensive filtering and customization of incident data, enabling detailed analysis of operational performance. It's particularly useful for generating reports, identifying trends, and assessing incident management efficiency over specified time periods. The endpoint supports various filtering criteria, time zone adjustments, and aggregation options, making it a powerful tool for both high-level overviews and granular incident analytics. However, users should be aware of the complexity of the filtering options and ensure they provide accurate parameters to obtain relevant data.

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Associate service dependencies

Associates multiple service dependencies in PagerDuty, allowing you to define relationships between supporting and dependent services. This endpoint is used to establish a hierarchical structure of services, which is crucial for effective incident management and impact analysis. It enables you to create multiple dependencies in a single API call, improving efficiency when setting up complex service relationships. Use this endpoint when you need to define or update the dependency structure of your services in PagerDuty, such as during initial setup, service restructuring, or when adding new services to your incident management workflow.

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Associate team with automation action

This endpoint associates a specific team with an automation action in PagerDuty. It allows you to link a team to an automated workflow, enabling better organization and management of automation actions within your incident response processes. Use this endpoint when you need to assign responsibility for an automation action to a particular team or when restructuring your automation workflows. The association helps in tracking, auditing, and managing permissions for automation actions across different teams in your organization. Note that this endpoint only creates the association; it does not create new teams or automation actions.

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Audit escalation policy records

Retrieves the audit records for a specific escalation policy in PagerDuty. This endpoint allows users to access a detailed history of changes made to the escalation policy, including modifications to escalation rules, associated services, and on-call schedules. It's particularly useful for compliance tracking, troubleshooting, and understanding how the incident response process has been adjusted over time. The audit records provide transparency into who made changes, what was changed, and when the changes occurred, helping teams maintain accountability and optimize their incident management workflows.

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Check if service event orchestration is active

Check if event orchestration is active for a specific PagerDuty service. This endpoint returns a boolean flag indicating whether Service Event Orchestration is currently active for the specified service. When active, events sent to this service are processed through the service's event orchestration rules before creating incidents. Use this to quickly determine if a service has event orchestration enabled or disabled. This is useful for validating service configuration or troubleshooting event processing behavior. Note: This endpoint only returns the active status (true/false), not the actual orchestration rules or configuration. To view or modify the orchestration rules, use the service orchestration endpoints instead.

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Convert service rule by id

Converts a service's legacy Event Rules into Event Orchestration rules; rules with unsupported exceptions may not be fully supported. Conversion does not automatically enable Service Event Orchestration, which must be enabled separately for the rules to process events.

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Count paused incident reports

Retrieves counts of alerts paused during a reporting period, including counts triggered or resolved after the pause. Results can be scoped by service and suspension method.

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Create a custom field for an incident type

Creates a custom field for an incident type, extending incidents with custom data for context, filtering, search, and analytics.

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Create a field option for a custom field

Creates a selectable field option for a custom field on an incident type.

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Create a ruleset

Submits a request to create a legacy PagerDuty ruleset for event routing. The tool accepts no ruleset configuration input.

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Create an incident type

Creates an incident type for categorizing PagerDuty incidents, such as security, major, or fraud incidents. Scoped OAuth requires `incident_types.write`.

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Create and manage custom incident fields

Creates a new custom field for incidents in PagerDuty. This endpoint allows you to define additional data points to be associated with incidents, enhancing incident management and reporting capabilities. Custom fields can be used to store various types of information such as environment, severity, or any other relevant metadata. The field can be configured with different data types and value constraints, allowing for flexible and structured data capture. Use this endpoint when you need to extend the incident data model with organization-specific information. Note that once created, certain properties of a custom field cannot be changed, so careful planning of field structure is important. DEPRECATED: PagerDuty has deprecated this Base Incident Type endpoint. Use `create_a_custom_field_for_an_incident_type` for new integrations.

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Create automation runner endpoint

Creates a new Runbook Automation runner in PagerDuty's Automation Actions. A runner is the execution engine that invokes automation actions. Only 'runbook' type runners can be created via API. Required fields: runner_type ('runbook'), name (max 255 chars), description (max 1024 chars), runbook_base_uri (your Runbook instance subdomain), and runbook_api_key (User API token from Runbook). Use this to connect a Runbook Automation server to PagerDuty for executing automation actions during incidents. Requires a subscription with Automation Actions capabilities.

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Create business service

This endpoint creates a new Business Service in PagerDuty, which represents a specific service or application that can be monitored and managed within the incident management platform. It allows you to define essential properties of the service, including its name, description, point of contact, and the team responsible for it. Use this endpoint when you need to add a new service to your PagerDuty account for monitoring and incident management. The created Business Service can be later associated with technical services, incidents, and escalation policies. Note that this endpoint only creates the Business Service; additional configuration may be required to set up monitoring and alerting for the service.

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Create escalation policy

Creates a new escalation policy in PagerDuty, defining how incidents are escalated to different responders or teams. This endpoint allows you to set up a structured response plan for managing incidents, including escalation rules, targets, and associated services or teams. Use this when setting up or modifying incident management workflows. The created policy determines the sequence of notifications and assignments for unacknowledged incidents. Note that while you can create the policy structure, actual service associations are read-only and must be managed separately. Only one team can be associated with a policy, and the account must have the 'teams' ability to use this feature.

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Create event orchestration

Creates a new Event Orchestration in PagerDuty, which defines how incoming events are processed and routed to appropriate services. This endpoint allows you to set up a configuration that manages the flow of events from various integrations, ensuring efficient incident handling. Use this when you need to establish a new set of rules for event routing, especially when introducing new services or reorganizing your incident management workflow. The created Orchestration can later be associated with specific integrations using their routing keys. Note that while you can create the Orchestration structure, the actual integrations and routing details are managed separately and will be populated as read-only information once configured.

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Create event rule in ruleset

Creates an Event Rule in a specified legacy PagerDuty Ruleset, defining event matching conditions and actions. Rulesets and Event Rules are managed through the API; their web pages have reached end-of-life.

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Create extension object

Creates a new extension in PagerDuty, allowing for additional functionality or integrations to be added to your services. This endpoint is used to set up webhooks, custom integrations, or other specific features that enhance the capabilities of your PagerDuty account. The extension is defined by its name, associated services, and a specific extension schema that determines its behavior. Use this endpoint when you need to automate the creation of extensions, such as setting up multiple webhooks or implementing custom workflows. It's particularly useful for large-scale deployments or when programmatically managing your PagerDuty configuration. Note that the extension can be temporarily disabled by PagerDuty if issues arise, such as repeated rejections from a webhook server.

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Create handoff notification rule

Creates a new on-call handoff notification rule for a specific user in PagerDuty. This endpoint allows you to set up automated notifications for when a user is about to start or end their on-call shift. It defines how and when the user should be notified about upcoming handoffs, helping to ensure smooth transitions between on-call periods. Use this when you need to establish or modify the way a user is informed about their on-call responsibilities. The rule can be set for incoming shifts, outgoing shifts, or both, and can use various contact methods like email, phone, push notifications, or SMS. Note that this endpoint creates a new rule and does not modify existing ones.

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Create incident field option

Creates a new field option for a specific custom field in PagerDuty's incident management system. This endpoint allows you to add predefined options to custom fields, enhancing the ability to categorize and filter incidents with consistent, structured data. Use this when you need to expand the list of selectable values for a string-type custom field. The new option becomes immediately available for selection when updating or creating incidents. Note that this operation is specific to custom fields of type 'string' and cannot be used for other data types. Ensure that the field_id in the URL corresponds to an existing custom field in your PagerDuty account.

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Create incident record

Creates a new incident in PagerDuty with specified details and assignments. Use this endpoint when an event requires immediate attention from on-call teams. It supports comprehensive incident documentation, including priority, urgency, and conference bridge information. The 'incident_key' parameter helps prevent duplicate incidents, crucial for maintaining a clean incident list.

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Create incident workflow

This endpoint creates a new Incident Workflow in PagerDuty, allowing users to define a series of automated steps to be executed during incident response. It enables the setup of complex, multi-step processes that can include actions like sending notifications, updating statuses, or triggering other integrated systems. The workflow creation is highly customizable, supporting various action types and nested workflows, making it suitable for diverse incident management scenarios across different team structures and response protocols.

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Create incident workflow instance

Creates a new instance of an incident workflow for a specific incident in PagerDuty. This endpoint allows you to initiate a predefined workflow process for managing and resolving an ongoing incident. It links the workflow instance to a particular incident, enabling automated and standardized incident response procedures. Use this when you need to start a structured response process for a newly created or existing incident. The endpoint is particularly useful for ensuring consistent handling of incidents across your organization and for tracking the progress of incident resolution through defined stages.

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Create incident workflow trigger

Creates an incident workflow trigger for manual, conditional, incident-type, or API activation. Service scope and manual permissions can be specified.

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Create integration for orchestration

Creates a new integration for an existing event orchestration in PagerDuty. This action adds an integration to an event orchestration, enabling it to receive events from external monitoring tools, alerting systems, or custom applications. Each integration gets a unique routing key for use with the PagerDuty Events API v2. Use cases: Connect monitoring tools (Datadog, New Relic, CloudWatch), set up custom alerting systems, create multiple event sources, or separate event streams by environment. Requirements: Event orchestration ID and a descriptive integration label. Returns: Integration with unique ID, routing key for Events API v2, and label. Note: Max 10 integrations per orchestration.

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Create integration for service

Creates a new integration for a PagerDuty service to enable incident creation from external monitoring tools and systems. Integrations can be either generic (using 'type' parameter) or vendor-specific (using 'vendor' parameter). **Common integration types:** - events_api_v2_inbound_integration: Modern Events API v2 for custom integrations - generic_events_api_inbound_integration: Generic Events API v1 integration - generic_email_inbound_integration: Email-based incident creation **Vendor integrations:** Use the 'vendor' parameter with an ID from the vendors endpoint to create integrations for specific tools like Datadog, AWS CloudWatch, Nagios, New Relic, etc. **Returns:** The created integration object with an integration_key (for API integrations) or integration_email (for email integrations) that can be used to send events to PagerDuty. **Note:** Each integration belongs to exactly one service. Use this action after creating a service to establish monitoring channels.

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Create maintenance window object

Creates a PagerDuty maintenance window with a start and end time for specified services. During the window, the affected services are temporarily disabled and do not trigger incidents or notifications.

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Create new schedule layer

Creates a new on-call schedule in PagerDuty with one or more rotation layers. A schedule defines who is on-call at any given time. Each schedule contains one or more layers that specify rotation patterns, with each layer having: - User assignments (who participates in the rotation) - Rotation timing (how long each person is on-call) - Time zone for the schedule - Optional restrictions (e.g., only active during business hours) Use this action to: - Set up new on-call rotations for incident response - Define daily, weekly, or custom rotation patterns - Create multi-layer schedules (e.g., business hours + after-hours) - Establish coverage schedules for escalation policies The schedule will be available immediately after creation and can be referenced in escalation policies to route incidents to the right people.

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Create new service

Creates a new service in PagerDuty, which is a key component for managing incidents and alerts. This endpoint allows you to set up a service with various configurations including escalation policies, incident urgency rules, support hours, and alert grouping parameters. Use this when you need to add a new monitored service to your PagerDuty account, such as a new application, infrastructure component, or business process. The created service will be used as a target for incoming alerts and incidents, helping to organize and streamline your incident management process. Note that some advanced features like intelligent alert grouping may depend on your PagerDuty plan.

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Create new tag in system

Creates a new tag in PagerDuty for labeling and categorizing entities. This endpoint allows users to add a custom label to their PagerDuty account, which can be used to organize and filter various resources such as incidents, services, or teams. The created tag can be subsequently assigned to relevant entities to improve organization and searchability within the PagerDuty platform. Use this endpoint when you need to introduce a new categorization or labeling scheme in your PagerDuty setup. Note that this endpoint only creates the tag; assigning it to specific entities would require separate API calls.

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Create new team with details

Creates a new team in PagerDuty for organizing users, incident management, and on-call schedules. Required: team.name (unique team name) Optional: team.description, team.parent (for nested hierarchies), team.default_role Use when setting up departments, project teams, or organizing users with shared incident response responsibilities. After creation, use separate API calls to add members to the team. Examples: - Basic: {"team": {"name": "Platform Team"}} - With details: {"team": {"name": "SRE Team", "description": "Site Reliability Engineering"}} - Nested: {"team": {"name": "Backend API", "parent": "PXXXXXX", "default_role": "responder"}} Note: Requires paid PagerDuty plan with Teams feature enabled.

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Create new webhook subscription

Creates a new webhook subscription in PagerDuty to receive specific event notifications. This endpoint allows users to set up automated notifications for various incident-related events, such as triggers, acknowledgments, and resolutions. The webhook can be configured to filter events by service, team, or account-wide, and supports custom HTTP headers for enhanced integration capabilities. Use this when you need to integrate PagerDuty's real-time incident updates with external systems or workflows. Note that the webhook's secret for payload verification is only provided in the initial creation response and cannot be retrieved later.

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Create or update status page post

Creates a new post on a PagerDuty Status Page to communicate service status to users. Use this action to publish incident reports (for service disruptions) or maintenance announcements (for scheduled work). Each post includes a title, type, and one or more updates describing the current situation. You can specify which services are impacted, the severity level, whether to notify subscribers, and expected update frequency. For maintenance posts, include start and end times. For incident posts, these times are optional. This action is essential for transparent customer communication during service issues or planned work.

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Create or update status page postmortem

Creates or updates a postmortem for a specific status page post in PagerDuty. This endpoint allows you to add detailed analysis and insights about an incident after its resolution. The postmortem can include rich-text content and offers the option to notify subscribers. Use this when you need to provide a comprehensive review of an incident, its root causes, and lessons learned. It's particularly useful for maintaining transparency and improving incident response processes. Note that the postmortem is limited to 10,000 characters and is always associated with an existing status page post.

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Create response play for incidents

Creates a legacy PagerDuty Response Play, a package of incident actions intended to standardize incident response. DEPRECATED: PagerDuty removed the creation endpoint; use Incident Workflows instead.

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Create schedule overrides configuration

Creates one or more overrides for a specific schedule in PagerDuty. This endpoint allows you to temporarily modify the on-call schedule by assigning different users for specific time periods. It's useful for handling planned absences, shift swaps, or special coverage requirements without permanently altering the regular schedule. The overrides are applied to the schedule identified by the {id} parameter in the endpoint URL. Multiple overrides can be created in a single request, enabling efficient batch modifications to the schedule. Each override specifies a start time, end time, and the user who will be on call during that period. The endpoint should be used when temporary changes to the on-call rotation are needed. It does not modify the underlying schedule configuration.

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Create service event rule

Creates a legacy service event rule with conditions and actions for processing incoming events, including optional ordering and scheduling. PagerDuty recommends migrating Event Rules to Event Orchestration.

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Create status update template

Creates a new status update template in PagerDuty for standardized incident notifications. Templates provide consistent, pre-formatted messages for stakeholder updates across email, SMS, push, and Slack. Supports dynamic variables like {{incident.title}}, {{incident.status}}, etc. Requires PagerDuty Business or Enterprise plan (returns 402 error otherwise). Only 'status_update' template type is currently supported. At minimum, provide a template name.

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Create statuspage subscription

Creates a new subscription for a PagerDuty status page. This endpoint allows users to set up notifications for specific status pages or components within those pages. It's used to keep subscribers informed about updates, incidents, or changes to the monitored services. The subscription can be configured for either email or webhook notifications, allowing for flexible integration with various notification systems. This tool should be used when setting up new monitoring or alert systems, or when adding new stakeholders who need to be kept informed about service status. It's particularly useful for DevOps teams, IT managers, or customer support teams who need real-time updates on service health. Note that this endpoint only creates the subscription; it does not manage or trigger the actual notifications.

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Create user notification rule

Creates a new notification rule for a specific user in PagerDuty. This endpoint allows you to define how and when a user should be notified about assigned incidents. You can specify the delay before notification, the method of contact, and the urgency level of incidents that trigger this rule. This is particularly useful for customizing alert behaviors for different users based on their preferences or role within the organization. The rule created will be associated with the user identified by the provided ID in the URL path.

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Create user object

Creates a new user in the PagerDuty system with the specified attributes. This endpoint should be used when onboarding new team members or adding users to your PagerDuty account. It allows you to set up essential user information, including name, email, role, and time zone preferences. The created user will have default contact methods and notification rules, which can be customized later. Note that some fields like teams, contact methods, and notification rules cannot be set during user creation and must be managed separately. The endpoint requires at minimum a name, email, and user type, with several optional fields for further customization.

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Create user status update notification rule

Creates a new status update notification rule for a specific user in PagerDuty. This endpoint allows you to define how a user will be notified about incident status updates. It's used to customize notification preferences for individual users, ensuring they receive timely updates through their preferred contact method. The rule specifies which contact method (email, phone, push notification, or SMS) should be used for sending status updates. This is particularly useful for tailoring notification strategies to match users' roles and responsibilities within the incident management process.

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Create workflow integration connection

Create a new Workflow Integration Connection. Scoped OAuth requires: `workflow_integrations:connections.write`

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Delete a custom field for an incident type

Deletes a custom field from the specified incident type.

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Delete a field option for a custom field

Deletes a specific selectable field option from a custom field on an incident type.

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Delete account subscription by id

Deletes the account-level notification subscription for a specified business service.

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Delete addon by id

Deletes a specific add-on from the PagerDuty account using its unique identifier. This endpoint should be used when you want to remove an integration or extension that is no longer needed or active in your PagerDuty setup. It's important to note that this action is irreversible, and once an add-on is deleted, it cannot be recovered without re-adding it. Use this endpoint with caution, as removing an add-on may impact any automated workflows or integrations that depend on it.

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Delete alert grouping setting

This endpoint allows you to delete specific alert grouping settings in PagerDuty. It is used to remove outdated or unnecessary configurations that determine how alerts are grouped into incidents. The deletion is permanent and cannot be undone, so it should be used with caution. This operation is particularly useful when updating your incident management strategy or cleaning up unused configurations to maintain an efficient alert grouping system. Note that deleting these settings may affect how future alerts are grouped, potentially impacting your team's incident response workflow.

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Delete all oauth delegations

Delete all OAuth delegations for a user based on the specified type. An OAuth delegation represents an instance of a user or account's authorization to an app (via OAuth) to access their PagerDuty account. Common apps include the PagerDuty mobile app, Slack, Microsoft Teams, and third-party apps. Deleting an OAuth delegation will revoke that instance of an app's access to that user or account. To grant access again, reauthorization/reauthentication may be required. Currently, this endpoint only supports deleting mobile app OAuth delegations for a given user. This is equivalent to signing users out of the PagerDuty mobile app. The deletion is processed synchronously and takes effect immediately. Scoped OAuth requires: `oauth_delegations.write`

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Delete all user sessions

Deletes a specified user's sessions using PagerDuty's deprecated user sessions endpoint. Newly issued OAuth tokens are not included in the sessions endpoints, so this does not guarantee logout from every application.

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Delete automation action by id

Deletes a specific Automation Action from the PagerDuty system. This endpoint is used to permanently remove an Automation Action, which includes any associated scripts or jobs in Runbook Automation. It should be used when an Automation Action is no longer needed or has become obsolete. Once deleted, the action cannot be recovered, so use this endpoint with caution. This operation is typically performed by administrators or users with appropriate permissions to manage Automation Actions.

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Delete automation action service by id

This endpoint removes a specific automation action from a particular service in PagerDuty. It is used to disassociate an automated workflow or action from a service, effectively stopping that action from being triggered for incidents related to the specified service. This operation is useful when you need to update your incident management workflow or when an automated action is no longer relevant for a specific service. It's important to note that this endpoint only removes the association between the action and the service; it does not delete the automation action itself from the system. Use this endpoint with caution, as removing an automation action from a service will immediately affect the incident response process for that service.

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Delete automation actions runner by id

Permanently deletes an automation actions runner from PagerDuty. Automation runners execute automated tasks and workflows during incident response. Use this when a runner is no longer needed or needs replacement. WARNING: Deletion is irreversible and will affect all automation actions and schedules using this runner. Requires Automation Actions feature subscription. To use: First obtain the runner ID via list_automation_actions_runners or get_automation_action_runner_by_id, then call this endpoint with that ID.

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Delete business service by id

Deletes a specific business service from the PagerDuty system. This endpoint should be used when you want to permanently remove a business service that is no longer needed or relevant to your organization's incident management structure. It's important to note that this action is irreversible and will remove all associations between the deleted business service and any technical services or incidents. Use this endpoint with caution, as it may impact reporting and historical data related to the deleted business service. Before deletion, ensure that no active incidents or dependencies rely on this business service to avoid disruptions in your incident management workflow.

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Delete business service priority thresholds

Deletes the account-level global priority threshold for business services in PagerDuty. This endpoint removes the configured priority threshold that determines the minimum incident priority level required for incidents to impact business services. When a global threshold is set, only incidents at or above that priority level will affect business services. Use this action to remove the global threshold entirely, allowing incidents of any priority to impact business services (or reverting to default behavior). This operation is idempotent - it can be called even when no threshold is currently set. The action does not delete business services themselves, only the global priority threshold configuration. Note that this affects all business services across the account.

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Delete cache variable for event

Deletes a specific cache variable associated with an event orchestration in PagerDuty. This endpoint is used to remove temporary data storage that was previously set up for use in event orchestration workflows. It should be used when you need to clean up or remove outdated cache variables that are no longer needed in your event management process. This operation is idempotent - attempting to delete a cache variable that doesn't exist will return a successful response. The endpoint requires both the event orchestration ID and the specific cache variable ID to ensure precise removal of the intended data. Requirements: - Event Intelligence/Digital Operations plan OR PagerDuty AIOps add-on - Advanced Event Orchestration pricing tier - API token with event_orchestrations:write scope - User with Team Manager-level permissions or above

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Delete cache variable from service

Deletes a cache variable from a service's event orchestration. Cache variables store temporary data used in event orchestration workflows. This action permanently removes the specified cache variable. Returns HTTP 204 No Content on successful deletion. Use this when cleaning up obsolete cache variables or freeing resources. Note: This action cannot be undone.

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Delete custom field by field id

Deletes a legacy PagerDuty incident custom field by ID. A not-found response is treated as a successful no-op. DEPRECATED: PagerDuty recommends the custom field endpoints under Incident Types instead.

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Delete escalation policy by id

Permanently removes a specific escalation policy from the PagerDuty system. This endpoint should be used when an escalation policy is no longer needed or has become obsolete. Once deleted, the escalation policy cannot be recovered, and any services or incidents associated with it will need to be reassigned. Exercise caution when using this endpoint, as it will impact incident routing and may affect your team's ability to respond to alerts if not properly managed. It's recommended to review and update any dependent services before deleting an escalation policy.

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Delete event by id

Deletes a specific Event Orchestration from the PagerDuty system. This endpoint should be used when you want to permanently remove an Event Orchestration configuration, including all its associated rules and routing logic. It's important to note that this action is irreversible, and once an Event Orchestration is deleted, it cannot be recovered. Before using this endpoint, ensure that the Event Orchestration is no longer needed and that its deletion won't disrupt any critical event routing or automation processes in your PagerDuty setup. This endpoint is particularly useful during cleanup operations or when restructuring your event management workflow.

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Delete extension by id

Deletes a specific extension from the PagerDuty service. This endpoint should be used when you want to remove an additional feature or integration that has been previously added to your PagerDuty account. It's particularly useful for cleaning up obsolete integrations or disabling unwanted functionalities. Note that deleting an extension is permanent and cannot be undone, so use this endpoint with caution. This operation doesn't affect the core PagerDuty service, only the specified extension.

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Delete field option

Permanently deletes a field option from a custom incident field. For example, removes "Medium" from a Priority field with options "Critical", "High", "Medium", "Low". **Prerequisites:** Use PAGERDUTY_RETRIEVE_INCIDENT_CUSTOM_FIELDS with include='field_options' to get valid field_id and field_option_id values. Requires OAuth scope: custom_fields.write **Warning:** This is IRREVERSIBLE and may impact existing incidents, reports, and automations that use this option value. Returns HTTP 204 No Content on success.

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Delete incident workflow by id

Deletes a specific incident workflow from the PagerDuty system. This endpoint should be used when you want to permanently remove a customized sequence of automated actions and triggers associated with incident management. It's important to note that this action is irreversible, and once deleted, the workflow cannot be recovered. Use this endpoint with caution, ensuring that the workflow is no longer needed before deletion. This operation helps in maintaining a clean and relevant set of incident workflows, improving overall incident management efficiency.

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Delete incident workflow trigger by id

Deletes an incident workflow trigger by ID. A 404 response is treated as success, so a successful result does not establish that a trigger was deleted by this request.

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Delete incident workflow trigger service

Removes a service from an incident workflow trigger in PagerDuty. This action disassociates a specific service from a trigger, preventing incidents from that service from automatically activating the workflow. Use this when you need to modify which services trigger automated incident responses. **Important Notes:** - The trigger and service must both exist and be currently associated - Returns 204 No Content on success with an empty response body - Returns 404 Not Found if the trigger or service association doesn't exist - This operation is immediate and affects future incident workflow executions - Cannot be undone - you'll need to re-add the service if removed by mistake **Common Use Cases:** - Updating which services participate in automated incident workflows - Removing a service from incident automation during maintenance - Adjusting workflow scope when service responsibilities change **Required Permissions:** incident_workflows:write OAuth scope

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Delete integration from event orchestration

Removes a specific integration from an event orchestration in PagerDuty. This endpoint is used to disconnect a particular tool or service from the event orchestration setup, effectively stopping it from triggering or modifying incidents within that orchestration. It's particularly useful when you need to retire an old integration or reconfigure your event management workflow. Be cautious when using this endpoint, as deleting an integration is irreversible and may impact your incident response processes if not properly planned.

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Delete maintenance window by id

Deletes a scheduled PagerDuty maintenance window by ID. Once a window has started, it cannot be deleted; it can instead be ended immediately to re-enable the service.

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Delete oncall handoff notification rule

This endpoint deletes a specific on-call handoff notification rule for a given user in PagerDuty. It is used to remove custom notification settings for when on-call responsibilities are transferred between team members. This operation is permanent and cannot be undone, so it should be used with caution. The endpoint is particularly useful for maintaining clean and up-to-date notification configurations, especially when certain handoff rules are no longer needed or have become obsolete. It requires both the user's ID and the specific rule ID to ensure precise targeting of the rule to be deleted.

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Delete post from status page

This endpoint deletes a specific post from a PagerDuty status page. It is used to remove outdated or irrelevant information from a status page, helping to maintain clear and accurate communication with users about service status. The operation is irreversible, so it should be used with caution. This endpoint is particularly useful for cleaning up resolved incidents or removing erroneous updates. It does not provide any ability to modify or retrieve post content; it only removes the specified post entirely from the status page.

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Delete post update by id

This endpoint deletes a specific post update from a status page post in PagerDuty. It allows users to remove outdated or incorrect information from a status page, ensuring that only relevant and accurate updates are displayed. The endpoint should be used when an organization needs to retract or remove a previously published update on their status page. It's important to note that this action is permanent and cannot be undone, so it should be used with caution. This endpoint is particularly useful for maintaining the accuracy and relevance of status page communications during incident management or scheduled maintenance periods.

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Delete response play

Deletes a specified PagerDuty Response Play, a package of incident actions, to remove it from an account's response options. DEPRECATED: PagerDuty has removed the Response Play deletion endpoint; use Incident Workflows instead.

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Delete rule from ruleset by id

Deletes an individual legacy event rule from a specified PagerDuty ruleset. This may affect event routing and incident management workflows.

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Delete ruleset by id

Deletes a specified legacy PagerDuty ruleset by ID. Deleting a ruleset may affect event routing and incident response workflows.

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Delete runner team association

This endpoint removes a team's association from a specific Automation Action runner in PagerDuty. It is used to revoke a team's access to execute or manage tasks on a particular runner. The operation is permanent and should be used when you no longer want a team to have access to the runner's capabilities. This action is typically performed for security reasons, organizational changes, or when refining access control within your PagerDuty environment. Note that this endpoint only removes the association; it does not delete the runner or the team themselves.

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Delete schedule by id

Deletes a specified legacy PagerDuty on-call schedule by ID. A schedule-not-found response is treated as a non-error, so a successful tool return does not necessarily mean a schedule was deleted.

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Delete schedule override by id

This endpoint deletes a specific override from a PagerDuty schedule. It allows users to remove temporary changes made to the regular schedule, reverting it back to its original state. This operation is useful for canceling previously set overrides that are no longer needed, such as temporary shift changes or one-time schedule adjustments. The deletion is permanent and cannot be undone, so it should be used with caution. This endpoint is particularly helpful for maintaining schedule integrity and ensuring that only current and relevant overrides remain active.

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Delete service by id

Deletes a specific service from the PagerDuty account. This endpoint should be used when you need to permanently remove a service that is no longer required or active. It's important to note that this operation is irreversible and will delete all associated incidents, alerts, and integrations for the specified service. Use this endpoint with caution, as it can impact your incident management workflow. Before deletion, ensure that the service is no longer needed and that all relevant data has been backed up if necessary.

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Delete service rule by id

Deletes a specific rule from a PagerDuty service. This endpoint is used to permanently remove a rule that defines conditions for incident creation or automation within a particular service. It should be used when you need to eliminate an outdated, incorrect, or no longer needed rule from your service configuration. The operation cannot be undone, so use it with caution. This endpoint does not return the deleted rule's details; it only confirms the successful deletion. PagerDuty no longer permits creating Rulesets/Event Rules, but this endpoint remains available for deleting an existing Service Event Rule. PagerDuty recommends migrating existing Event Rules to Event Orchestration.

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Delete status page postmortem

This endpoint allows you to delete a postmortem associated with a specific post on a PagerDuty status page. It is used to remove the detailed analysis and lessons learned from an incident after it has been resolved and documented. This action is permanent and should be used with caution, as it will remove valuable information about past incidents. The endpoint is particularly useful for maintaining the relevance of status page content, removing outdated postmortems, or correcting information that should not have been published. It's important to note that this operation cannot be undone, so it's recommended to have a backup of the postmortem content before deletion if retention of this information is necessary for internal records.

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Delete status update notification rule

Deletes a specific status update notification rule associated with a user in the PagerDuty system. This endpoint allows administrators or users with appropriate permissions to remove custom notification rules for status updates, helping to manage and streamline the user's notification preferences. It should be used when a particular status update notification rule is no longer needed or requires removal from the user's settings. The operation is irreversible, so caution should be exercised when invoking this endpoint. It's important to note that this endpoint only removes the specified rule and does not affect other notification rules or user settings.

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Delete subscription from status page

Deletes a specific subscription associated with a PagerDuty status page. This endpoint is used to remove a subscription, effectively stopping notifications or updates related to the status page for the subscribed entity. It should be used when a user or system no longer needs to receive alerts or information about a particular status page. This operation is permanent and cannot be undone, so it should be used with caution. The endpoint requires both the status page ID and the specific subscription ID to ensure precise removal of the intended subscription.

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Delete tag by id

Deletes a specific tag from the PagerDuty system based on its unique identifier. This endpoint should be used when you need to remove a tag that is no longer relevant or necessary for categorizing incidents, services, or other resources in PagerDuty. It's important to note that deleting a tag will remove it from all associated resources, which could impact filtering and organization within the PagerDuty platform. This operation is irreversible, so it should be used with caution. The endpoint does not return the deleted tag's information, so if you need to reference the tag details, you should retrieve them before deletion.

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Delete team by id

Deletes a team from PagerDuty by its ID. This is a permanent, irreversible operation. Required: id (team ID to delete, e.g., 'PXXXXXX') Optional: reassignment_team (team ID to reassign unresolved incidents to) Important considerations: - Users in the team are NOT deleted, only the team structure is removed - Unresolved incidents can be reassigned to another team or made account-level - Associated schedules and escalation policies should be handled separately - This action cannot be undone Use cases: - Removing obsolete or unused teams - Consolidating team structures - Cleaning up after organizational changes Returns: HTTP 204 No Content on success (empty data dictionary)

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Delete team escalation policy

Removes an escalation policy's association with a PagerDuty team without deleting the policy itself. A not-found response is treated as a successful no-op, so a successful return does not necessarily mean an association was removed.

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Delete team from automation action

This endpoint removes a specific team's access to an Automation Action in PagerDuty. It's used to revoke permissions when a team no longer needs to use or should not have access to a particular Automation Action. This operation is permanent and cannot be undone through this endpoint. It should be used carefully, as it will immediately prevent the specified team from executing the Automation Action. This endpoint is particularly useful for managing access control and ensuring that only authorized teams can perform certain automated tasks.

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Delete template by id

Deletes a specific template from the PagerDuty account. This endpoint is used to permanently remove a template configuration, which can be useful for cleaning up outdated or unnecessary incident response plans. Once deleted, the template cannot be recovered, so use this operation with caution. It should be used when you no longer need a particular template for incident management or when you want to replace an old template with a new one. This operation does not affect any ongoing incidents that may have been created using the template.

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Delete user by id

Deletes a specific user from the PagerDuty system using their unique identifier. This endpoint should be used when you need to permanently remove a user's account, such as when an employee leaves the organization or no longer requires access to the incident management system. It's important to note that deleting a user is irreversible and will remove all associated data, including their contact information, notification rules, and incident history. Before deletion, ensure that any ongoing incidents or schedules involving this user are reassigned to prevent disruptions in incident management workflows. This operation cannot be undone, so it should be used with caution and only when absolutely necessary.

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Delete user contact method

Deletes a specific contact method associated with a user in PagerDuty. This endpoint should be used when you need to remove an outdated or unnecessary contact method from a user's profile. It permanently removes the specified contact method, so use with caution. This operation cannot be undone. Ensure that the user has at least one remaining contact method after deletion to maintain their ability to receive notifications. This endpoint is particularly useful for maintaining up-to-date user profiles and streamlining communication channels.

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Delete user from team by id

This endpoint removes a specific user from a designated team within the PagerDuty incident management platform. It is used to update team compositions by disassociating a user from a particular team, which affects the user's involvement in that team's incident responses and escalation policies. This operation is particularly useful when restructuring teams, offboarding employees, or adjusting user roles and responsibilities. The endpoint requires both the team's unique identifier and the user's unique identifier to ensure precise user-team disassociation. It's important to note that this action does not delete the user from the PagerDuty account; it only removes their association with the specified team. Use this endpoint cautiously, as it immediately affects the user's ability to receive and respond to incidents related to the team.

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Delete user notification rule

Deletes a specific notification rule for a user in PagerDuty. This endpoint allows administrators or users with appropriate permissions to remove custom notification rules, modifying how and when a user receives alerts about incidents. It should be used when updating a user's notification preferences or when a specific notification rule is no longer needed. The deletion is permanent and cannot be undone, so caution should be exercised when using this endpoint. It's important to note that this action does not affect the user's default notification rules or their overall ability to receive notifications; it only removes the specified custom rule.

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Delete user session by type

Deletes a specific PagerDuty user session identified by user ID, session type and session ID. The user sessions deletion endpoint is deprecated.

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Delete webhook subscription by id

Deletes a specific webhook subscription from your PagerDuty account. This endpoint should be used when you want to stop receiving notifications for a particular webhook subscription, such as when the integration is no longer needed or when updating your notification preferences. Once deleted, the webhook subscription will immediately cease to function, and you will no longer receive notifications for the events it was configured to monitor. This action is irreversible, so use it with caution. If you need to temporarily disable notifications, consider using other management options instead of deletion.

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Delete workflow integration connection

Deletes a specific workflow integration connection from PagerDuty. Workflow integration connections enable PagerDuty workflows to interact with external services like AWS, Azure, Slack, and other platforms. This endpoint permanently removes a connection, which means any workflows using this connection will no longer be able to execute actions through it. This action is irreversible and cannot be undone. Before deleting a connection, ensure that no active workflows depend on it to avoid disruptions in your automation processes. Scoped OAuth requires: `workflow_integrations:connections.write`

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Disassociate service dependencies

Disassociates (removes) service dependencies in PagerDuty by deleting specified relationships between supporting and dependent services. This endpoint allows for efficient removal of multiple service dependencies in a single API call. Use this action when you need to: - Remove obsolete or incorrect service dependency relationships - Restructure service hierarchies by breaking existing dependencies - Clean up service dependency mappings during refactoring - Update the service topology by removing outdated connections Important: This operation is irreversible and will immediately affect the dependency structure. The response returns the removed relationships with their IDs. Service types are automatically normalized (e.g., 'service_reference' becomes 'technical_service_reference' in the response).

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Edit webhook subscription by id

Edit an existing webhook subscription in PagerDuty to modify its configuration. This action allows you to: - Update the list of incident event types the webhook subscribes to - Change the subscription description - Enable or disable the webhook (active status) - Modify filter criteria (service/team/account scope) - though filter type changes may be restricted Use cases: - Adjust which incident events trigger webhook notifications as your needs evolve - Temporarily disable a webhook without deleting it - Update descriptions to reflect changes in webhook purpose - Fine-tune event filtering for specific services or teams Important notes: - All update parameters are optional - only include fields you want to change - The webhook's delivery method (URL, headers) cannot be changed via this endpoint - Changing filter_type after creation may not be supported by the API - The response includes the complete updated webhook configuration - The secret for payload verification is not returned in update responses (null)

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Enable extension by id

Enables a temporarily disabled extension in PagerDuty. Extensions (such as webhooks and custom integrations) can be automatically disabled by PagerDuty when there are repeated delivery failures, timeouts, or other issues. This endpoint reactivates such extensions after the underlying issues have been resolved. Common reasons extensions are disabled: - Webhook endpoint returns non-2xx status codes repeatedly - Webhook endpoint times out or responds too slowly - 3xx redirects from the webhook URL - Authentication failures at the webhook endpoint The endpoint is idempotent and can be called on already-enabled extensions without error. After enabling, verify that the underlying issue (e.g., webhook endpoint availability, correct URL, proper authentication) has been fixed to prevent the extension from being disabled again. The extension is identified by its unique ID.

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Enable webhook subscription by id

Activates a specific webhook subscription in PagerDuty, enabling the system to send notifications for the events configured in that subscription. This endpoint should be used when you want to start receiving webhook notifications after creating or previously disabling a subscription. It's particularly useful for managing notification flows dynamically, such as during maintenance periods or when integrating new systems. Note that this operation only affects the specified subscription and does not modify its configuration or event filters.

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Execute response play by id

Executes a predefined Response Play for a specific incident in PagerDuty. This endpoint allows you to trigger a sequence of automated actions designed to manage and respond to the given incident. It's useful for standardizing and streamlining your incident response process, ensuring consistent handling of similar incidents. The endpoint requires you to specify the incident for which the Response Play should be run, using the incident's unique identifier. Note that the Response Play itself is identified by the ID in the URL path, not in the request body. DEPRECATED: Response Plays are EOL. On accounts with Incident Workflows enabled this always fails; use the Incident Workflows actions instead.

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Fetch cache variable for event orchestration

Retrieves a specific cache variable in a PagerDuty event orchestration, including its ID, name, configuration, conditions, and disabled status. Use it to inspect settings or debug orchestration logic.

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Fetch custom incident field by id

Retrieves detailed information about a specific custom field associated with incidents in PagerDuty. This endpoint allows users to fetch the configuration and attributes of a custom field by providing its unique identifier. It's useful for verifying custom field settings, understanding the structure of additional data points on incidents, or preparing to update a custom field. The endpoint should be used when detailed information about a particular custom field is needed, such as its name, data type, or any predefined options. Note that this endpoint only provides information about the custom field itself, not the values assigned to incidents.

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Fetch escalation polices list

Lists PagerDuty escalation policies with their escalation rules. Results can be filtered and paginated using limit and offset.

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Fetch event orchestrations

Lists PagerDuty Event Orchestrations with pagination and sorting, returning orchestration metadata and integration references.

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Fetch incident analytics by id

Retrieves raw analytics data for a specific incident in PagerDuty. This endpoint provides unprocessed incident information, allowing for detailed analysis and custom reporting. It should be used when in-depth, granular data about a particular incident is needed, such as for investigating complex issues or generating custom analytics. The endpoint returns comprehensive incident details, which may include timestamps, status changes, assignee information, and other relevant metrics. However, it does not provide pre-analyzed or aggregated data; users will need to process the raw data themselves for specific insights.

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Fetch incident list

Retrieves a list of incidents from PagerDuty based on specified criteria. This endpoint allows users to fetch multiple incidents, making it useful for incident management, reporting, and analysis. It supports filtering by status and date range, as well as pagination for handling large result sets. The endpoint is particularly valuable for obtaining an overview of recent or ongoing incidents, tracking incident trends, or integrating PagerDuty incident data into external systems or dashboards. Note that while this endpoint provides a summary of incidents, it may not include full details for each incident; separate API calls might be necessary to fetch comprehensive information for individual incidents.

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Fetch outlier incident by id

Retrieves outlier information for a specific PagerDuty incident, including its occurrence pattern and frequency on the service. Outlier classifications include frequent, rare, and anomalous incidents.

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Fetch post update status

Retrieves detailed information about a specific post update on a PagerDuty status page. This endpoint allows you to fetch the content and metadata of a particular update made to a post, providing insight into the chronological changes and communications related to an incident or maintenance event. Use this when you need to review or display the exact content of a specific update, such as for auditing purposes or to provide detailed information to stakeholders. The endpoint requires the unique identifiers for the status page, the post, and the specific update, ensuring precise retrieval of the desired information. It's particularly useful for tracking the evolution of an incident's communication or for analyzing the effectiveness of status updates over time.

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Fetch priorities list

Retrieves a list of existing priorities in the PagerDuty system, ordered from most severe to least severe. This endpoint should be used when you need to obtain information about the current priority levels configured in your PagerDuty account. It's particularly useful for integrations that need to reference or display priority information, or for administrators who want to review the existing priority structure. The endpoint provides a read-only view of priorities and does not allow for creation, modification, or deletion of priority levels. Keep in mind that this API call is subject to rate limiting, so it should not be called excessively in short periods.

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Fetch related change events for incident

Retrieves change events correlated with a specific incident, along with the reasons for correlation. Change events represent service changes such as deploys, build completions, and configuration updates that may be related to the incident. Change correlation is based on three factors: - Time: Recent changes within 24 hours of the incident - Related service: Changes to services involved in the incident - Intelligence: Machine learning-based relevance scoring Use this action to: - Understand what recent changes might have caused an incident - Investigate incident root causes during triage - Compile comprehensive incident reports with change context - Audit system changes related to specific incidents IMPORTANT: This endpoint requires the PagerDuty AIOps add-on (Enterprise plan feature). Accounts without this add-on will receive a 403 Forbidden error.

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Fetch related incidents by id

Retrieves up to 20 recent incidents potentially related to a specified PagerDuty incident, using machine learning and service dependency data to provide broader incident context.

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Fetch runner teams integration

Retrieves a list of teams associated with a specific Automation Action Runner in PagerDuty. This endpoint allows users to identify which teams have access to or are responsible for a particular runner, facilitating better management and organization of automation resources. It's particularly useful for administrators who need to audit runner permissions or when planning to modify team access to automation capabilities. The endpoint returns team information related to the specified runner only and does not provide details about the runner itself or its automation actions.

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Fetch status pages

Lists PagerDuty status pages, optionally filtering by public or private type. The response may be paginated; the tool makes one request.

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Fetch user contact method

Retrieves detailed information about a specific contact method for a particular user in PagerDuty. This endpoint allows you to fetch the configuration and settings of a single contact method, such as an email address, phone number, or push notification settings, associated with a user's account. It's useful for verifying or auditing user contact information, or when you need to display or update a specific contact method. The endpoint requires both the user ID and the contact method ID to pinpoint the exact resource. It does not modify any data and is safe for frequent calls, but should be used judiciously in high-volume scenarios to avoid hitting rate limits.

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Fetch vendor list

Retrieves a list of vendors or third-party integrations available in the PagerDuty platform. This endpoint allows users to access information about various services and tools that can be integrated with PagerDuty for enhanced incident management and alerting capabilities. Use this endpoint when you need to explore or review the available integrations, such as monitoring tools, ticketing systems, or communication platforms. The response likely includes details such as vendor names, integration types, and possibly configuration options. Note that this endpoint does not provide real-time status of integrations or perform any actions on the integrations themselves.

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Filter and aggregate incident metrics

Analyzes and aggregates incident metrics across teams in PagerDuty, allowing for detailed filtering and customization of results. This endpoint is used to gain insights into incident patterns, team performance, and overall operational efficiency. It provides flexible options for data selection, time range specification, and result presentation, making it valuable for generating reports, identifying trends, and optimizing incident management processes. The endpoint is particularly useful for operational reviews, team performance assessments, and strategic planning in incident response.

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Get a field option on a custom field

Retrieves a specific field option from a custom field on an incident type, including its value, data type, and other metadata.

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Get addons list

Retrieves a list of all addons associated with the PagerDuty account. This endpoint allows users to view the additional features or integrations that have been added to enhance the platform's capabilities. It provides an overview of the current addons, which can include third-party services or custom extensions that extend the functionality of the core PagerDuty system. This endpoint is useful for auditing the account's current addons, planning for potential new integrations, or managing existing ones. Note that this endpoint only returns basic information about the addons and may not include detailed configuration settings for each addon.

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Get aggregated pd advance usage data

Provides aggregated metrics for the usage of PD Advance.  > **Note:** Analytics data is updated [periodically](https://support.pagerduty.com/main/docs/insights#:~:text=Data%20Update%20Schedule). It takes up to 24 hours before new incidents appear in the Analytics API. Scoped OAuth requires: `analytics.write`

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Get alert grouping settings

Lists all alert grouping settings configured in your PagerDuty account. Alert grouping settings control how multiple related alerts are automatically combined into a single incident, reducing noise and improving incident management. This endpoint returns settings including: - Grouping types: intelligent (ML-based), content_based, time-based, or content_based_intelligent - Configuration details: time windows, grouping fields (iag_fields), and other parameters - Associated services: which services each setting applies to Use this action to: - Audit current alert grouping configurations across your account - Discover which services have specific grouping rules applied - Retrieve setting IDs for use with update or delete operations - Understand how alerts are being consolidated in your incident workflow The response can be filtered by service IDs and supports pagination for accounts with many settings. Note that this returns configured settings, not real-time grouping status of active incidents.

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Get alerts by incident id

Lists alerts associated with a PagerDuty incident, with pagination and optional status or alert-key filtering. It can include related service, first trigger log entry, or incident details.

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Get an incident type

Retrieves an incident type by ID or name for categorizing PagerDuty incidents, such as security, major, or fraud incidents. Scoped OAuth requires `incident_types.read`.

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Get an incident type custom field

Gets a custom field for a PagerDuty incident type, optionally including its predefined field options. Scoped OAuth requires custom_fields.read.

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Get analytics metrics incidents all

Retrieves aggregated incident analytics data for all incidents in PagerDuty. Use when you need comprehensive incident metrics across teams, services, and escalation policies.

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Get analytics metrics users all

Get aggregated metrics for all users across the account. Returns user adoption and engagement metrics including mobile app downloads, escalation policy assignments, sign-up rates, and notification method configuration. Use when analyzing user adoption patterns, identifying users who need onboarding support, or generating reports on team readiness and engagement.

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Get analytics raw incidents responses

Retrieves raw response data from a single incident in PagerDuty. Use this when you need detailed information about who was asked to respond to a specific incident and their response status.

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Get analytics raw users

Get raw user analytics data from PagerDuty. Use when you need detailed user activity and configuration metrics for analysis and reporting.

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Get audit records

Retrieves a list of audit records from the PagerDuty system. This endpoint allows users to access logs of configuration changes made to PagerDuty resources, such as account objects. The records are sorted by execution time, with the newest records appearing first. This tool is particularly useful for tracking and reviewing changes, conducting security audits, or generating reports on system modifications. It provides a comprehensive view of who made what changes and when, enhancing transparency and accountability within the organization. The endpoint supports pagination and date range filtering to manage large volumes of audit data effectively.

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Get automation action by id

Retrieves detailed information about a specific automation action in PagerDuty's incident management platform. This endpoint allows users to fetch the configuration and attributes of a predefined automation action by its unique identifier. It's particularly useful when you need to review or audit the settings of an existing automation action, such as its triggers, conditions, or associated workflows. The endpoint should be used when detailed information about a single automation action is required, rather than for listing multiple actions. Note that this endpoint only provides read access to the automation action details and cannot be used to modify the action.

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Get automation action runner by id

Retrieves detailed information about a specific Automation Action Runner in PagerDuty. This endpoint allows users to fetch the configuration, status, and other relevant details of a Runner by providing its unique identifier. It's particularly useful for monitoring the health and settings of individual Runners, which are crucial components in PagerDuty's automated incident response system. This tool should be used when you need to inspect or verify the properties of a specific Runner, such as its connection status, associated scripts, or execution environment. It does not modify the Runner's configuration or trigger any actions; it's purely for information retrieval.

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Get automation action team by team id

Retrieves detailed information about a specific team's association with an automation action in PagerDuty. This endpoint returns the details of how a particular team is linked to an automation action, which is useful for auditing access control, managing team permissions, and understanding which teams can execute specific automation actions. Use this endpoint when you need to verify or inspect the relationship between a specific team and an automation action, or when troubleshooting team-specific automation access and permissions. The response includes information about the team-action association that was created via the associate team endpoint.

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Get automation actions runners

Lists all automation action runners in your PagerDuty account. Runners are the execution environments that perform automation actions during incident response. Each runner can be a Runbook Automation instance or a Sidecar runner. This endpoint returns details about each runner including its type, name, description, connection status (last_seen timestamp), and optionally the automation actions associated with it. Use this to monitor runner health, audit runner configurations, or select appropriate runners for automation workflows. Supports filtering by name and pagination for large result sets. Note: This endpoint requires PagerDuty Automation Actions license/entitlement.

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Get business service subscribers by id

Retrieves a page of subscribers for a specific PagerDuty business service, including users or teams configured to receive notifications. The response indicates whether more subscribers remain.

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Get business services impacts

Lists business services sorted by impacted status, with impacted services first. Results can be filtered by business service IDs, and the response indicates whether more records remain.

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Get business services priority thresholds

Retrieves the account's global business service priority threshold settings for reviewing which incident priorities qualify as impacts to business services.

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Get cache variable by id

Retrieves detailed information about a specific cache variable associated with a particular service within an event orchestration in PagerDuty. This endpoint allows you to access the current state and configuration of a cache variable, which can be crucial for understanding and troubleshooting event orchestration workflows. Use this when you need to inspect or verify the settings of a cache variable for a given service, such as during debugging or auditing processes. The endpoint provides read-only access and does not allow modification of the cache variable. Keep in mind that the response will only include information about the specified cache variable and will not provide a comprehensive view of all variables or the entire event orchestration configuration.

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Get cache variables for service

Lists all cache variables configured for a Service Event Orchestration. Cache variables store dynamic event data that can be used in service-level routing and automation workflows. Returns detailed configurations including variable types (recent_value, trigger_event_count, or external_data), conditions for updates, enabled/disabled state, and audit metadata (created/updated timestamps and user references). Use cases: - Audit cache variable configurations for a service - Debug event processing and orchestration logic - Export service orchestration setup for documentation or backup - Verify cache variable states before making changes Requirements: - PagerDuty AIOps add-on or Advanced Event Orchestration tier - event_orchestrations:read scope - Team Manager or higher permissions - Service must have Event Orchestration enabled Note: Returns an empty array if no cache variables exist for the service orchestration. Each service orchestration can have up to 100 cache variables.

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Get enablements for a service

Retrieves feature enablement settings for a specific PagerDuty service. Use this to check which features are enabled or disabled for a service, such as alert grouping or auto-pause notifications. This is useful when auditing service configurations or determining which capabilities are active on a service.

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Get escalation policy by id

Retrieves detailed information about a specific escalation policy in PagerDuty. This endpoint allows you to fetch the complete configuration of an escalation policy, including its name, description, escalation rules, and associated services. Use this when you need to review or audit an existing escalation policy's setup. It's particularly useful for understanding how incidents are being routed and escalated within your organization. This endpoint does not modify any data and is safe for frequent calls, but be mindful of rate limits. Note that it only provides information for a single policy; to list multiple policies, you would need a different endpoint.

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Get event integrations by id

Retrieves a list of integrations associated with a specific event orchestration in PagerDuty. This endpoint allows users to fetch all the integrations that are configured for a particular event orchestration, providing insights into how incidents are being routed and managed. It's useful for auditing the current setup of an event orchestration or when planning to modify the orchestration's integration configuration. The endpoint returns details about each integration, which may include integration types, configurations, and other relevant metadata. Use this when you need to review or analyze the integrations tied to a specific event orchestration for troubleshooting, reporting, or system optimization purposes.

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Get event orchestration by id

Retrieves metadata and integration references for a specific PagerDuty Event Orchestration by ID. Access may depend on the user's permissions.

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Get event orchestration global

Get the Global Orchestration configuration for an Event Orchestration. Returns the global-level routing rules and configurations that process all events sent to this orchestration before they reach service-specific rules. The response includes rule sets (starting with 'start' set), catch-all actions, parent orchestration reference, and metadata. Use this to view or audit the global event routing logic for an orchestration. Scoped OAuth requires: `event_orchestrations.read`

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Get event orchestration integration

Retrieves details of a specific integration associated with a PagerDuty Event Orchestration, including its label, type and routing key.

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Get extension schema by id

Retrieves an extension schema by ID, including available metadata such as its label, description, event send types, and URLs.

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Get impact by status page id

Retrieves detailed information about a specific impact level configuration on a PagerDuty status page. Impacts are predefined severity descriptors (such as 'Minor', 'Major', or 'Critical') that describe how business services are affected during incidents. This endpoint returns the configuration details for a specific impact level, including its ID, name, and description. Use this action when you need to understand the details of a particular impact level, such as when creating status page posts or analyzing how incidents are categorized. To get a list of all available impacts for a status page, use the 'Get Status Page Impacts By ID' action first. Note: This retrieves impact level metadata, not information about actual incidents affecting services.

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Get incident alert details

Retrieves detailed information about a specific alert associated with a particular incident in PagerDuty. This endpoint is used when you need to access the properties and current state of an individual alert within the context of its parent incident. It's particularly useful for tracking the progression of an alert, understanding its current status, and gathering related metadata. The endpoint should be called when detailed information about a single alert is required, rather than for bulk operations or listing multiple alerts. Note that this endpoint focuses on retrieving data and does not modify the alert or incident.

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Get incident log entries by id

Retrieves a page of log entries for a specific PagerDuty incident, with optional date-range and overview filters. Entries provide history of actions, notifications, and status changes; pagination can be used to retrieve further entries.

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Get incident workflow action by id

Retrieves a PagerDuty incident workflow action by ID for inspection before using it in a workflow. The action details can include its metadata, inputs, and outputs; this operation does not execute or modify the action.

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Get incident workflow trigger

Retrieves details of a specific incident workflow trigger by ID. Incident workflow triggers define when and how workflows are activated - either automatically based on conditions (conditional), manually by responders (manual), or for specific incident types (incident_type). The response includes the trigger type, associated workflow, services, conditions, and permissions. This is useful for understanding workflow automation configuration and debugging workflow execution. Requires the `incident_workflows.read` OAuth scope.

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Get incident workflows

Lists all incident workflows configured in your PagerDuty account. Incident workflows are automated sequences of actions that execute during incident response to streamline processes like notifications, status updates, and integrations. This read-only endpoint retrieves workflow metadata including names, descriptions, associated teams, and optionally the workflow steps themselves. Use cases: - Browse available workflows to understand incident response automation - Find a specific workflow by name using the query filter - Audit which teams own which workflows - Retrieve workflow IDs for use with other workflow management actions Supports pagination and filtering. Use the 'include' parameter to fetch additional details like workflow steps or team information in a single request.

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Get incident workflows actions

Lists available PagerDuty incident workflow actions to help design or update workflows. Filter by keyword and use cursor pagination to browse action details, which may include descriptions and configurable inputs.

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Get Jira Cloud account mappings

Lists all account mappings between PagerDuty and Jira Cloud instances. Use this to retrieve the integration mappings that link PagerDuty accounts (by subdomain) to Jira Cloud instances (by base URL). This is useful for verifying configured integrations, auditing cross-platform connections, or managing Jira-PagerDuty sync configurations.

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Get log entries

Retrieves paginated PagerDuty incident log entries, with filters for date range and teams and an optional overview of important changes. Use it to review incident activity and responses.

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Get maintenance window by id

Retrieves detailed information about a specific maintenance window in PagerDuty. This endpoint allows users to access the configuration, schedule, and status of a particular maintenance window using its unique identifier. It's useful for reviewing planned maintenance periods, verifying window settings, or checking the current status of a maintenance window. The endpoint should be used when detailed information about a single maintenance window is needed, rather than for listing all maintenance windows or creating new ones.

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Get oauth delegations revocation requests status

**DEPRECATED**: This endpoint is deprecated. The DELETE /oauth_delegations endpoint is now synchronous and completes immediately, eliminating the need to check revocation request status separately. Get the status of all OAuth delegations revocation requests for this account, specifically how many requests are still pending processing. OAuth delegations represent instances of app authorization (e.g., mobile app, Slack, Microsoft Teams) to access a PagerDuty account. This endpoint was previously used when deletion was asynchronous. **Access Requirements:** - Limited to account owners and admins only - Scoped OAuth requires: `oauth_delegations.read` **Note**: Since the DELETE operation is now synchronous, you should use the PAGERDUTY_DELETE_ALL_OAUTH_DELEGATIONS action directly, which returns the result immediately without needing to poll for status. DEPRECATED: returns 404. Use PAGERDUTY_DELETE_ALL_OAUTH_DELEGATIONS, which returns the result directly.

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Get paused incident alerts

Retrieves the most recent paused incident alerts from PagerDuty for a specified reporting period. This endpoint returns up to 5 of the most recent alerts that were triggered after being paused, and up to 5 of the most recent alerts that were resolved after being paused. Alerts can be paused by two mechanisms: - Auto-Pause Incident Notifications: PagerDuty's ML-based feature that automatically pauses notifications for transient alerts that typically auto-resolve - Event Orchestration Rules: User-configured rules that pause incident creation for predefined periods Use this endpoint to: - Monitor the effectiveness of Auto-Pause Incident Notifications - Review alerts that were paused and subsequently triggered or resolved - Audit pause behavior across services - Analyze patterns in paused alerts to optimize notification rules Note: This feature requires Digital Operations (legacy) or Enterprise Incident Management plans, or the AIOps add-on. Access without the required plan will result in a 403 Forbidden error.

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Get post from status page by id

Retrieves detailed information about a specific post on a PagerDuty status page. This endpoint allows you to fetch the content, timestamp, and any associated metadata for a particular update or message that has been posted to a status page. It's particularly useful for retrieving historical updates about incidents, maintenance notices, or general service status communications. Use this endpoint when you need to access or display the full details of a specific status update, such as when building a custom status page interface or integrating PagerDuty status updates into another system. Note that this endpoint only retrieves information for existing posts; it cannot be used to create, modify, or delete posts.

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Get response plays

Lists legacy PagerDuty Response Plays, optionally filtering by name or manual-run eligibility. Response Plays packaged incident actions for a consistent response. DEPRECATED: PagerDuty removed the Response Plays list endpoint; use Incident Workflows instead.

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Get rule from ruleset by id

Retrieves detailed information about a specific rule within a PagerDuty ruleset. This endpoint allows users to fetch the configuration and settings of an individual rule, which is essential for understanding how incidents are being automated and managed. It should be used when detailed information about a particular rule's conditions, actions, or other properties is needed. This endpoint is particularly useful for auditing ruleset configurations, troubleshooting automation issues, or preparing to update rule settings. It does not modify any data and is safe for frequent use in monitoring or dashboard applications. However, it will not provide an overview of all rules in a ruleset or allow for rule modifications.

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Get schedules

Retrieves a list of all schedules from your PagerDuty account. This endpoint provides essential information about on-call rotations, helping teams manage and organize their incident response workflows. Use this when you need to view all existing schedules, such as during schedule audits, team restructuring, or when setting up integrations that require schedule IDs. The endpoint returns basic details for each schedule, which can be used to make further API calls for more specific information. Note that this endpoint does not provide the full details of each schedule's rotation patterns; for that, you would need to make additional API calls using the schedule IDs returned by this endpoint.

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Get SCIM resource types

Get SCIM resource types supported by PagerDuty's SCIM service provider. Returns metadata about available resource types (User, Group) including their endpoints, schemas, and names. Use this to discover which SCIM resources are supported by PagerDuty before performing SCIM provisioning operations. This follows the SCIM 2.0 protocol specification for ResourceTypes discovery.

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Get SCIM schema by ID

Retrieves an individual SCIM schema definition by its unique identifier (ID). Returns the complete schema structure including all attribute definitions, data types, constraints, and metadata. Use this to understand the structure of SCIM resources like Users and Groups before creating or updating them, or to validate SCIM implementation compliance. Common schema IDs include User (urn:ietf:params:scim:schemas:core:2.0:User) and Group (urn:ietf:params:scim:schemas:core:2.0:Group).

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Get SCIM service provider config

Retrieves the SCIM 2.0 Service Provider Configuration for PagerDuty. This endpoint returns the capabilities and features supported by PagerDuty's SCIM implementation, including support for PATCH, bulk operations, filtering, sorting, and authentication schemes. Use this to understand what SCIM operations are available before performing user provisioning or management tasks.

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Get SCIM user

Retrieves detailed information about a specific user from PagerDuty's SCIM directory. Use this action when you need to fetch user profile information including display name, email, role, active status, job title, timezone, and license entitlements. This endpoint follows the SCIM 2.0 protocol standard for user provisioning and identity management.

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Get service custom field values

Retrieves the custom field values for a specific PagerDuty service. Use this when you need to fetch custom metadata or additional structured information associated with a service. Custom fields allow organizations to extend PagerDuty services with domain-specific data like cost centers, SLA tiers, or application versions.

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Get service impacts by url slug

Retrieves service impacts for a specific status dashboard in PagerDuty. This endpoint allows users to fetch real-time information about how incidents or maintenance activities are affecting services displayed on a particular dashboard. It's useful for monitoring the current state of services, understanding ongoing issues, and assessing the overall health of systems represented in the specified dashboard. The endpoint should be used when you need to programmatically access up-to-date service impact data for a known status dashboard, enabling integration with other monitoring or reporting tools. Note that this endpoint only provides information for a single dashboard at a time and requires knowledge of the dashboard's URL slug.

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Get severity for status page

Retrieves detailed information about a specific severity level on a particular status page in PagerDuty. This endpoint is used to fetch the configuration and metadata associated with a severity, which is crucial for understanding how incidents are categorized and communicated on a status page. It provides insights into how different levels of service disruptions are represented and managed within the PagerDuty system. This tool is essential for developers and administrators who need to programmatically access or audit severity configurations on status pages, enabling them to ensure consistent incident communication across their organization.

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Get specific post update status

Lists updates for a specific PagerDuty status page post, optionally filtering by review status. Use it to review how communications about an incident or maintenance event changed over time.

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Get status dashboard by id

Retrieves a PagerDuty status dashboard by ID, including its name and URL slug.

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Get status for status page by id

Retrieves a specific status configuration for a PagerDuty status page by status page ID and status ID.

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Get status page impacts by id

Lists impact level configurations for a PagerDuty status page, optionally filtered by incident or maintenance post type. Results may be paginated.

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Get status page subscription

Retrieves detailed information about a specific subscription associated with a particular status page in PagerDuty. This endpoint allows users to fetch subscription details such as the subscriber's contact information, notification preferences, and current subscription status. It should be used when you need to review or verify the details of an existing subscription for a status page. The endpoint is particularly useful for managing and auditing subscriber information, troubleshooting notification issues, or when updating subscription settings. Note that this endpoint only provides read access to subscription data and cannot be used to modify or create new subscriptions.

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Get tags by entity type

Lists users, teams, or escalation policies associated with a specified PagerDuty tag. Results can be paginated.

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Get team members by id

Retrieves a list of all members associated with a specific team in PagerDuty. This endpoint is useful for obtaining detailed information about the composition of a team, including user IDs, names, roles, and contact information of team members. It should be used when you need to review or audit team membership, update on-call rotations, or gather information for reporting purposes. The endpoint does not modify team membership; it only provides read access to the current team roster. Keep in mind that the response may be paginated for teams with a large number of members.

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Get team notification subscriptions

Retrieves the notification subscriptions for a specific team in PagerDuty. This endpoint allows you to fetch detailed information about how a team is configured to receive notifications for various events and incidents. It's particularly useful for auditing a team's notification settings, understanding their alert preferences, and ensuring that the right people are notified at the right time. The endpoint should be used when you need to review or analyze a team's current notification setup, but it won't allow you to modify these settings directly. Keep in mind that the response may include sensitive information about team members and their notification preferences, so use this endpoint judiciously and in compliance with your organization's data privacy policies.

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Get teams associated with action id

Retrieves the list of teams associated with a specific automation action in PagerDuty. This endpoint is useful for understanding which teams are responsible for or have access to a particular automated process in the incident management workflow. It can be used to audit team assignments, manage access control, or gather information for reporting purposes. The endpoint returns only the teams linked to the specified automation action and does not provide details about the action itself or other related resources.

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Get template by id

Retrieves detailed information about a specific template in PagerDuty by its unique identifier. This endpoint is used to access the configuration and settings of a pre-defined template, which can include incident response procedures, notification rules, and other standardized actions. It's particularly useful when you need to review or reference an existing template for incident management purposes. The endpoint returns comprehensive data about the template, but does not modify or create new templates.

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Get the service orchestration for a service

Get a Service Orchestration. A Service Orchestration allows you to create a set of Event Rules. The Service Orchestration evaluates Events sent to this Service against each of its rules, beginning with the rules in the "start" set. When a matching rule is found, it can modify and enhance the event and can route the event to another set of rules within this Service Orchestration for further processing. For more information see the [API Concepts Document](../../api-reference/ZG9jOjI3NDc5Nzc-api-concepts#event-orchestrations) Scoped OAuth requires: `services.read`

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Get user notification subscriptions

Lists notification subscriptions for a specific PagerDuty user. Returns subscriptions to various entities like business services and incidents that the user has subscribed to for receiving notifications. Use this to audit which resources a user is monitoring, troubleshoot notification issues, or manage a user's subscription preferences. The response includes subscription type (business_service, incident), subscribable IDs, and pagination details (limit, offset, more, total).

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Get user session by type

Retrieves a specific PagerDuty user session by user ID, session type and session ID. The user sessions retrieval endpoint is deprecated.

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Get user sessions by id

Requests sessions for a specific PagerDuty user using the deprecated user sessions endpoint. Newly issued OAuth tokens are not included in its results.

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Get user status update notification rules

Retrieves status update notification rules for a specific PagerDuty user, including their contact methods. Contact method details can be included in the response; a total count may also be returned.

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Get webhook subscription by id

Retrieves detailed information about a specific webhook subscription in PagerDuty. This endpoint allows you to fetch the configuration and status of a webhook subscription, including its delivery method, subscribed events, and any applied filters. Use this when you need to review or verify the settings of an existing webhook subscription, such as checking which events it's configured to receive or confirming its current status. The endpoint provides a snapshot of the subscription's configuration but does not include historical data about past webhook deliveries or failures.

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Get workflow integration

Get details about a Workflow Integration. Scoped OAuth requires: `workflow_integrations.read`

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Get workflow integration connection

Get details about a Workflow Integration Connection. Scoped OAuth requires: `workflow_integrations:connections.read`

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Install add on endpoint

This endpoint allows you to install a new add-on to your PagerDuty account, enhancing its functionality with custom integrations. Add-ons can be either full-page or incident-specific, providing additional context or tools within the PagerDuty interface. Use this endpoint when you want to integrate external resources or custom dashboards into your PagerDuty workflow. The add-on must have a secure HTTPS source URL and a unique name within your account. Note that while you can install multiple add-ons, each must serve a distinct purpose and have a different name and source URL.

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Invoke automation action by ID

Invokes a specific automation action in PagerDuty, associating it with a particular incident. This endpoint allows you to trigger pre-defined automated tasks or workflows within the PagerDuty incident management system. It's particularly useful for executing custom actions or scripts in response to specific incidents, enhancing the incident response process. The action is identified by its unique ID, and the invocation must be linked to an existing incident through its incident ID. This endpoint should be used when you need to programmatically execute automation actions as part of your incident management workflow or integration with other systems.

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List all workflow integration connections

List all Workflow Integration Connections. Scoped OAuth requires: `workflow_integrations:connections.read`

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List automation action details

Lists automation actions configured in a PagerDuty account for review or inventory. Results can be filtered by name, runner, classification, team, service, or action type and browsed using cursor pagination; name matching is case-insensitive and accepts substrings.

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List cache variables for event orchestration

Lists all cache variables configured for a specific Global Event Orchestration. Cache variables store dynamic data extracted from events, enabling complex routing rules and automation workflows based on event history and context. Returns up to 100 cache variables per orchestration with their configuration, conditions, enabled/disabled state, and metadata. Cache variable types: - recent_value: Stores CEF or raw event data - trigger_event_count: Counts events matching conditions - external_data: Stores data from external sources Use this to audit configurations, debug routing logic, or export orchestration settings for documentation. Requires Event Intelligence/Digital Operations plan or PagerDuty AIOps add-on, Advanced Event Orchestration pricing tier, API token with event_orchestrations:read scope, and Team Manager permissions or above.

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List extension schemas

Lists PagerDuty extension schemas, which describe types of outbound extensions such as webhooks and integrations. Results are paginated.

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List field options on a custom field

Lists field options for a custom field on a PagerDuty incident type, identified by incident type ID or name and custom field ID.

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List incident status update subscribers

Retrieves a list of subscribers to status updates for a specific incident in PagerDuty. This endpoint allows you to see all users or services that are currently subscribed to receive notifications about status changes for the given incident. It's useful for understanding who is being kept informed about the incident's progress. This tool should be used when you need to review or audit the notification list for an incident, ensuring that all necessary stakeholders are included. It does not modify the subscriber list; for adding or removing subscribers, separate endpoints would be required.

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List incident type custom fields

Lists custom fields for a PagerDuty incident type, with optional field options. Custom fields provide additional incident context for filtering, search, and analytics.

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List incident types

Lists PagerDuty incident types, filtered by enabled state. The default filter returns enabled types; disabled types or all types can also be requested.

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List licenses

Lists all licenses for the PagerDuty account, showing current usage and available allocations. This endpoint retrieves license information including: - License name and type (e.g., "Enterprise Incident Management (Full User)") - Current allocated users (current_value) - Available license allocations (allocations_available) - Valid user roles for each license type - Role group classification (FullUser, Stakeholder, etc.) Use this to: - Check available license allocations before creating users - Audit license usage and availability - Understand which roles are valid for each license type - Monitor license consumption across the account No parameters required - returns all licenses for the authenticated account.

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List SCIM schemas

Retrieves all SCIM schemas supported by the PagerDuty service provider. Returns a list of schema definitions including User, Group, and Enterprise User Extension schemas with their complete attribute structures, data types, and constraints. Use this to discover available SCIM schemas before creating or updating resources.

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List SCIM users

Lists users via the SCIM (System for Cross-domain Identity Management) API endpoint. Use when you need to retrieve user information in SCIM format, typically for identity provider integrations or user provisioning workflows. Supports pagination via startIndex and count parameters, and filtering by userName or externalId.

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List service custom fields

Lists all custom fields available for services in PagerDuty. This endpoint returns a list of custom fields that can be used to add structured metadata to services. Custom fields allow teams to categorize and organize services with additional attributes beyond the standard service properties. Use this action when you need to discover available custom fields before setting or updating custom field values on services.

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List supporting service impacts

Retrieves information about the impacts of supporting services on a specific business service in PagerDuty. This endpoint is used to understand the relationships and dependencies between a primary business service and its supporting services, along with the potential impacts these relationships may have on incident management and service reliability. It's particularly useful for assessing the cascading effects of incidents across interconnected services and for proactive risk management. The endpoint should be used when analyzing service dependencies, planning incident response strategies, or evaluating the overall resilience of your service infrastructure. Note that this endpoint focuses on impact information and may not provide real-time incident data or detailed metrics about the services themselves.

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List templates

Lists PagerDuty templates with optional search, sorting and pagination. The request defaults to filtering for status update templates.

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List workflow integration connections

Lists workflow integration connections for a specific integration, with optional name filtering and cursor pagination. Scoped OAuth requires `workflow_integrations:connections.read`.

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List workflow integrations

List available Workflow Integrations. Scoped OAuth requires: `workflow_integrations.read`

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Manage cache variables for event service

Creates a cache variable for a service event orchestration. Cache variables store temporary event data for use in orchestration rules. Requires Advanced Event Orchestration tier and Manager role. Configuration types: - recent_value: Stores latest value from event field (requires source, regex) - trigger_event_count: Counts matching events in time window (requires ttl_seconds) - external_data: Stores API-provided data (requires data_type, ttl_seconds) Use conditions to control updates. Reference in rules as cache_var.variable_name.

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Merge source incidents into target incident

Merges multiple source incidents into a target incident in PagerDuty's incident management system. This endpoint allows users to consolidate related or duplicate incidents into a single, primary incident for streamlined management and resolution. The operation combines the specified source incidents into the target incident identified by the URL path, marking the source incidents as resolved. This tool should be used when multiple incidents are determined to be part of the same underlying issue or when consolidating incident management efforts. It's particularly useful for reducing noise and focusing on the root cause of related issues. Note that this action is irreversible, so care should be taken to ensure that the incidents are truly related before merging.

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Migrate integration between orchestrations

This endpoint facilitates the migration of an integration from one event orchestration to another within PagerDuty. It allows users to reassign an existing integration to a different event orchestration, maintaining the integration's configuration while updating its association. This operation is useful when restructuring event management workflows or optimizing incident routing. The endpoint should be used when there's a need to change how a specific integration interacts with PagerDuty's event processing system. It's important to note that this process only changes the association and does not modify the integration's settings or connected external services.

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Modify entity tags

Add and/or remove tags from a PagerDuty entity (user, team, or escalation policy) in a single operation. This action modifies the tags associated with a specific entity. You can: - Add tags by label (creates new tags if they don't exist) - Add tags by ID reference (links existing tags) - Remove tags by ID reference - Perform add and remove operations simultaneously Tags are useful for categorizing and organizing PagerDuty resources, enabling easier searching and filtering. Supported entity types: - users: Tag individual users - teams: Tag teams (requires Teams feature) - escalation_policies: Tag escalation policies Note: Creating new tags requires appropriate permissions.

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Ping webhook subscription

The PingWebhookSubscription endpoint sends a test POST request to a specified webhook subscription in your PagerDuty account. This tool is used to verify that a webhook subscription is correctly configured and can receive notifications. It's particularly useful after setting up a new webhook subscription or when troubleshooting integration issues. The endpoint doesn't modify any data but simulates a real webhook delivery, allowing you to confirm that your systems can properly receive and process PagerDuty webhooks. Note that this tool only tests the delivery mechanism and doesn't validate the processing of specific event types on your end.

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Post account subscription for business service

Creates an account subscription for a specified PagerDuty business service.

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Post alert grouping settings

Creates a new Alert Grouping Setting in PagerDuty, defining how alerts will be automatically grouped into incidents based on specified configurations. This endpoint allows users to set up intelligent alert grouping rules, improving incident management efficiency by reducing noise and consolidating related alerts. It's particularly useful for teams looking to streamline their incident response process and minimize alert fatigue. The setting can be applied to one or multiple services, with the option to use content-based or intelligent grouping algorithms.

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Post analytic metrics on escalation policies

Retrieves and aggregates analytics metrics for incidents related to escalation policies in PagerDuty. This endpoint allows for detailed filtering and customization of incident data, enabling users to analyze trends, performance, and patterns in their incident management process. It's particularly useful for generating reports, identifying areas for improvement, and understanding the effectiveness of escalation policies over time. The endpoint supports various filtering options, time zone specifications, and time-based aggregation, making it a powerful tool for operational insights and decision-making in incident management.

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Post analytics metrics responder filters

The AnalyzeResponderMetrics endpoint aggregates and analyzes responder performance metrics for PagerDuty incidents. It provides insights into response times, efficiency, and workload distribution. This tool is ideal for assessing and optimizing incident response processes, offering flexible filtering options for focused analysis. Note that it provides aggregated data, not real-time information, with a maximum analysis range of one year.

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Post event orchestration cache variables

Creates a new cache variable within a PagerDuty event orchestration. This endpoint allows you to define a cache variable that can store dynamic data related to events, either based on recent values extracted from event fields or by counting trigger events within a specified time range. Cache variables are useful for maintaining state across multiple events and can be used in event routing and automation rules. The created cache variable can be configured with conditions to determine when it should be updated and can be optionally disabled. This tool should be used when setting up complex event orchestrations that require stateful processing or when implementing advanced automation workflows in PagerDuty.

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Post incident metrics

Retrieve analytics metrics for responders and teams including incident counts, response times, on-call hours, interruptions, escalations, and engagement statistics. Returns metrics like total incidents, mean time to acknowledge/resolve, on-call duration by level, interruptions by time period (business/off/sleep hours), and escalation/reassignment counts. All parameters are optional (defaults to yesterday's data). Maximum date range: 1 year. Analytics data updates daily (not real-time). Use for performance reports, workload analysis, trend identification, and team comparisons. Date filters use ISO8601 format (e.g., "2026-01-01T00:00:00Z").

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Post incident metrics with filters

This endpoint retrieves and aggregates analytics metrics for incidents across all teams in PagerDuty. It allows users to apply various filters and parameters to analyze incident data, such as creation date range, urgency, team associations, and more. The endpoint is particularly useful for generating reports, identifying trends, and performing operational reviews across multiple teams and services. It provides flexibility in data aggregation and sorting, enabling users to customize their analysis based on specific needs and time frames. However, users should be aware of the one-year limitation on the date range when using the created_at filters.

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Post incident note using id

Adds a new note to an existing incident in PagerDuty. This endpoint allows users to append additional information, updates, or comments to a specific incident identified by its unique ID. It's particularly useful for documenting the progress of incident resolution, sharing important observations, or recording actions taken. The note content can include any text relevant to the incident management process, helping teams collaborate and maintain a clear record of the incident's timeline and handling.

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Post incident status update

Posts a status update for a specific incident in PagerDuty. This endpoint allows you to add new information or progress reports to an ongoing incident, keeping stakeholders informed about the current state of the issue. It supports both simple text updates and more detailed custom HTML email updates. Use this when you need to communicate important changes, actions taken, or any relevant information about the incident to the team or stakeholders. The endpoint is particularly useful for maintaining a clear timeline of the incident's progression and ensuring all parties have the most up-to-date information. Note that while a simple message is always required, you have the option to provide additional details through a custom HTML email by including both the 'subject' and 'html_message' fields.

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Post incidents analytics with filters

The AnalyzeRawIncidents endpoint retrieves and analyzes raw incident data from PagerDuty. It allows users to fetch detailed information about incidents with various filtering options. This endpoint is useful for generating custom reports, performing trend analysis, or investigating specific incident sets. It supports extensive filtering, pagination, and result customization, making it ideal for in-depth incident reviews and pattern analysis.

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Post incidents metrics filtered by service

The AnalyzeIncidentMetrics endpoint aggregates and analyzes incident data for PagerDuty services based on specified filters and parameters. It allows users to generate detailed reports and insights on incident management performance across various dimensions such as time, urgency, teams, and services. This endpoint is particularly useful for operational reviews, trend analysis, and performance monitoring of incident response processes. The tool provides flexible filtering options to focus on specific subsets of incidents and supports various time-based aggregations for comprehensive analysis. It's important to note that while the endpoint offers extensive customization, it has a maximum supported time range of one year between the start and end dates for incident creation.

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Post responder incidents with filters

Retrieves raw incident analytics for a specific PagerDuty responder for workload analysis and operational reviews. Filter by creation time, urgency, major incident status, team, service, or priority, and use cursor pagination and ordering to navigate results. Team filtering requires the account's teams ability.

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Post service automation action

This endpoint adds a service to an existing automation action in PagerDuty. It allows users to associate a specific service with an automation action, enabling the action to be applied to incidents or events related to that service. The endpoint requires the automation action's ID in the URL path and a service reference object in the request body. It should be used when configuring or updating automation actions to include additional services in their scope of operation. This endpoint is particularly useful for expanding the reach of automation actions across multiple services within an organization's PagerDuty setup.

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Post team notification subscription

Creates notification subscriptions for a specific team in PagerDuty. This endpoint allows you to subscribe a team to receive notifications for one or more incidents or business services. Use this when you want to ensure a team is notified about specific critical events or the status of important business services. The endpoint requires a list of subscribable entities, each identified by a unique ID and type. It's particularly useful for setting up or updating a team's notification preferences in bulk. Note that this endpoint only creates new subscriptions and doesn't affect existing ones.

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Post team to runner

This endpoint adds a team to an Automation Action Runner in PagerDuty. It allows you to associate a specific team with a runner, enabling better organization and management of automation processes within your incident response workflow. Use this endpoint when you need to grant a team access to or responsibility for a particular Automation Action Runner. This association is crucial for maintaining proper access control and ensuring that the right teams are involved in specific automation tasks. The endpoint requires the runner's ID and the team's reference information, including its unique identifier and type.

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Preview schedule object

The preview_schedule endpoint allows you to simulate and visualize a PagerDuty schedule configuration before actually creating or updating it. This tool is essential for validating complex on-call rotations, ensuring proper coverage, and identifying potential gaps or conflicts in your schedule design. It accepts a complete schedule object, including multiple layers, users, and restrictions, and returns a preview of how the schedule would operate if implemented. This preview includes rendered schedule entries, showing exactly who would be on-call at specific times. Use this endpoint when designing new schedules, modifying existing ones, or troubleshooting scheduling issues to ensure optimal on-call coverage without affecting your live environment. The preview does not create or modify any actual schedules in your PagerDuty account.

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Render template for incident

Renders a specific template for a given incident in PagerDuty. This endpoint allows you to generate a formatted report or message based on a pre-defined template and the provided incident information. It's particularly useful for creating standardized incident reports, status updates, or notifications. The rendered template can incorporate details from the incident, a status update message, and any additional external data provided. Use this endpoint when you need to generate consistent, formatted output for incident communication or documentation purposes. Note that the template itself must be created and configured separately; this endpoint only handles the rendering process based on the template identified by the URL parameter {id}.

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Retrieve abilities list

Lists feature abilities available to the PagerDuty account.

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Retrieve action services by id

Retrieves services associated with a specified automation action. The response may indicate that more results are available.

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Retrieve addon by id

Retrieves details of a specific PagerDuty add-on by ID, including its name, type, source URL, and associated services when available.

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Retrieve alert grouping settings by id

Retrieves the alert grouping settings for a specific configuration identified by its unique ID in PagerDuty. This endpoint allows users to access detailed information about how alerts are grouped for a particular service or team. It's useful for reviewing current grouping rules, understanding the logic behind incident correlation, and auditing alert management configurations. The endpoint should be used when you need to examine or verify the existing alert grouping settings, which can be crucial for optimizing incident response and reducing alert fatigue. It does not modify any settings and is intended for read-only operations.

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Retrieve automation action invocation by id

Retrieves detailed information about a specific automation action invocation in PagerDuty. This endpoint allows you to fetch the current state, results, and metadata of a previously executed automation action. It's particularly useful for tracking the progress of long-running automations, auditing past actions, or troubleshooting failed invocations. The endpoint should be used when you need to review the outcome of a specific automation run or gather data for reporting purposes. Note that this endpoint only provides information about the invocation itself and does not allow modification of the automation action or re-running of the invocation.

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Retrieve automation action invocations

Retrieves a list of automation action invocations from the PagerDuty incident management platform. This endpoint allows users to query and review the history of automated actions that have been executed within their PagerDuty environment. It can be used to audit automation processes, track the frequency and timing of automated responses, and analyze the effectiveness of incident management workflows. The endpoint is particularly useful for administrators and DevOps teams who need to monitor and optimize their automated incident response strategies. Note that while this endpoint provides historical data, it does not trigger new automated actions or modify existing ones.

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Retrieve automation action runner teams

Retrieves detailed information about a specific team association with an Automation Actions runner in PagerDuty. This endpoint confirms whether a particular team has access to a given runner and returns the team's details. Use this action when you need to: - Verify that a specific team is associated with a runner - Get team details (ID, name summary, URLs) for a known team-runner pair - Confirm access permissions before performing automation actions - Audit team-runner relationships for security or compliance purposes The endpoint returns a team object containing: id, type, summary, self (API URL), and html_url. This is a read-only operation that does not modify any associations. Note: To get all teams associated with a runner, use the 'fetch_runner_teams_integration' action instead. To create a new team-runner association, use 'post_team_to_runner'.

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Retrieve automation service action

Retrieves detailed information about the association between a specific automation action and a service in PagerDuty. This endpoint returns both the automation action details (including ID, name, type, and configuration) and the service details (including ID, name, type, and status) for the specified association. Use this endpoint when you need to: - Verify that an automation action is correctly associated with a service - Retrieve configuration details for an existing action-service association - Audit which automation actions are linked to specific services - Understand the automation setup for incident management on a particular service Note: This endpoint requires both an automation action ID and a service ID. The association must already exist - use the associate endpoint to create new associations. Automation Actions is a premium feature and requires appropriate account permissions.

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Retrieve business service by id

Retrieves detailed information about a specific business service by its ID. Returns the business service's name, description, point of contact, associated team, and other metadata. Use this when you need to view or verify the details of a single business service. Note: This endpoint returns configuration data only - it does not include real-time incident data, performance metrics, or service dependencies.

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Retrieve business service dependencies

Retrieves the service dependencies for a specific business service in PagerDuty. This endpoint allows you to fetch a list of services that are dependent on or related to the specified business service, helping to understand the interconnections within your incident management structure. Use this when you need to analyze the impact of incidents on critical business functions or when planning incident response strategies. The endpoint provides a snapshot of the current dependency structure and does not include historical data or future planned changes to service relationships.

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Retrieve business service impactors

Retrieves impactors (typically incidents) currently affecting business services. Use this to monitor which incidents are impacting services, identify cascading failures, and prioritize incident response based on business impact. **Parameters:** - ids (optional): Filter by specific business service IDs. Accepts a single ID (string) or multiple IDs (list). Omit to get impactors for all services. **Returns:** List of impactors with IDs and types, plus pagination info. Currently limited to active incidents only - no historical data.

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Retrieve business service impacts

Retrieves a list of business services impacted by a specific PagerDuty incident. This helps assess the broader business impact and identify which business stakeholders need to be notified during incident response. Use this action to: - Understand which business services are affected by an incident - Prioritize incident response based on critical business service impacts - Identify stakeholders who need to be notified - Generate impact reports for incident post-mortems Returns a list of impacted business services with their details (ID, name, links), or an empty array if the incident doesn't impact any business services. Business services must be configured in PagerDuty with qualifying incident priority levels to appear in results. Works with both triggered and resolved incidents.

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Retrieve business services

Retrieve a list of business services from your PagerDuty account. Business services represent the high-level business capabilities that your technical services support. They provide a business-oriented view of your infrastructure, helping you understand which business functions are affected during incidents. This endpoint supports pagination through the limit and offset parameters, allowing you to efficiently retrieve large lists of business services. Use the total parameter to get the exact count of business services (note: this may impact response time). Common use cases: - Getting an overview of all business services in your organization - Building dashboards that show business service status - Auditing and reporting on business service configurations - Integrating business service data with external systems

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Retrieve change event by id

Retrieves detailed information about a specific change event by its unique ID. Change events represent deployments, configuration changes, infrastructure updates, or other system modifications that are tracked for incident correlation and analysis. Unlike incidents or alerts, change events are informational and do not trigger notifications. **Use Cases:** - View details of a specific deployment or change - Investigate changes that occurred before an incident - Audit change management processes - Track the timeline and impact of system modifications **Requirements:** - Requires the PagerDuty AIOps add-on - Requires `change_events.read` scope/permission **Note:** Change events are created via the Events API v2 `/v2/change/enqueue` endpoint or automatically from integrated tools like CI/CD pipelines. This endpoint retrieves the details of an already-created change event.

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Retrieve change event information

Retrieves change events from PagerDuty. Change events track deployments, configuration changes, and infrastructure updates in your external systems. They provide context for incident correlation by showing what changed before an incident occurred. Use this to review deployments, track infrastructure changes, correlate changes with incidents, or investigate what changed before problems started. Change events appear in PagerDuty's timeline and are automatically correlated with incidents. Filter by team_ids, integration_ids, or time range (since/until). Use limit/offset for pagination. Note: Requires PagerDuty AIOps add-on. Events older than 90 days are not shown.

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Retrieve current user info

Retrieves the profile information of the currently authenticated user in the PagerDuty system. This endpoint provides access to personal details, settings, and account information associated with the user making the API request. It's particularly useful for applications that need to display or utilize user-specific data without requiring additional input. The endpoint should be used when an application needs to fetch up-to-date information about the current user, such as their name, email, role, or other account-related details. Note that this endpoint does not provide information about other users in the organization, nor does it allow for modifications to the user profile.

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Retrieve entity tags by id

Retrieves the tags associated with a specific entity in the PagerDuty system. This endpoint allows you to fetch all tags that have been assigned to a particular resource. Supported entity types are users, teams, and escalation_policies. Tags are useful for categorization, filtering, and organizing entities within PagerDuty. The endpoint requires specifying both the entity type and its unique identifier to correctly locate the resource. This operation is read-only and does not modify any data. Supports pagination via limit and offset parameters.

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Retrieve event orchestration router by id

Retrieves the router configuration for a specific event orchestration in PagerDuty. This endpoint allows you to fetch detailed information about how incidents and events are routed within a particular event orchestration setup. Use this endpoint when you need to understand or audit the current routing logic for an event orchestration, such as determining which teams or escalation policies are assigned to handle specific types of incidents. The returned data will include routing rules, conditions, and associated actions, but will not modify any existing configurations. This endpoint is particularly useful for incident response planning and optimization of event management workflows.

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Retrieve extension by id

Retrieves detailed information about a specific extension in PagerDuty. This endpoint allows users to fetch the configuration and status of an individual extension by providing its unique identifier. It is particularly useful when you need to review or verify the settings of a specific extension, such as its type, configuration parameters, or associated service. This endpoint should be used when detailed information about a known extension is required, but it cannot be used to list all extensions or modify extension settings.

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Retrieve extension list

Retrieves a paginated list of extensions associated with the authenticated PagerDuty account. Extensions are integrations that enhance PagerDuty's functionality, such as webhooks, custom notification methods, or third-party service connections. This endpoint supports filtering by extension name (query parameter), extension schema ID (vendor type), and extension object ID (the resource the extension is attached to, such as a service). Use this to audit active extensions, discover webhooks configured for specific services, or find all extensions of a particular type. The include parameter can request additional details like extension_objects or extension_schemas to be embedded in the response for richer context without additional API calls.

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Retrieve incident by incident id

Retrieves detailed information about a specific incident in PagerDuty using its unique identifier. This endpoint allows users to access comprehensive data about an individual incident, including its current status, assigned responders, and related metadata. It is particularly useful for tracking the progress of an ongoing incident, reviewing historical incident data, or integrating incident details into external systems or reports. The endpoint should be used when specific incident information is needed, rather than for retrieving bulk or summarized incident data. Note that this endpoint provides a snapshot of the incident at the time of the request and may not reflect real-time updates without subsequent API calls.

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Retrieve incident custom field values

Retrieves the custom field values associated with a specific incident in PagerDuty. This endpoint allows users to access additional metadata that has been added to an incident, providing more context and enabling better incident management. It should be used when detailed information about an incident's custom fields is needed, such as for reporting, analysis, or integration with other systems. The endpoint returns only the custom field values and does not modify the incident or its fields.

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Retrieve incident custom fields

Lists PagerDuty incident custom field definitions, optionally requesting field options, for reviewing the structure of incident data. DEPRECATED: Incident Custom Fields endpoints have been superseded by custom fields in Incident Types.

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Retrieve incident field options

Retrieves predefined field options for a specific PagerDuty incident custom field, useful for inspecting selectable values and validating input.

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Retrieve incident workflow by id

Retrieves detailed information about a specific incident workflow in PagerDuty. This endpoint allows users to fetch the configuration, steps, and other relevant details of an incident workflow based on its unique identifier. It is particularly useful when you need to review or audit the structure of an existing workflow, or when you want to display the workflow details in a user interface. The endpoint returns comprehensive information about the workflow, which may include its name, description, steps, triggers, and associated incident types. It should be used when specific information about a known incident workflow is required, rather than for listing or searching workflows.

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Retrieve incident workflow triggers

Retrieves a list of triggers associated with incident workflows in PagerDuty. This endpoint allows you to fetch information about the conditions or events that initiate automated incident response processes. Use this endpoint when you need to review, audit, or manage the triggers configured for your incident workflows. It provides valuable insights into what events can start an incident workflow, helping in the optimization of incident management strategies. The endpoint returns details about each trigger, which may include its configuration, associated workflow, and activation criteria. Note that this endpoint only provides information about existing triggers and does not allow for the creation or modification of triggers.

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Retrieve integration by service id

Retrieves detailed information about a specific integration associated with a particular service in PagerDuty. This endpoint allows you to fetch the configuration and status of an integration, which can be crucial for understanding how external systems or tools are connected to your PagerDuty service. Use this when you need to review or troubleshoot a specific integration's settings within the context of a service. It's particularly useful for auditing your integrations or preparing for updates to your incident management workflow. Note that this endpoint only provides read access to integration details and cannot be used to modify the integration.

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Retrieve license allocations

Retrieves the current license allocations for the PagerDuty account, showing which users have been allocated which licenses. Use this endpoint to audit license usage, track license distribution, or manage license allocation across your organization. The response includes: - A list of license allocations with user references, license details (name, valid roles, role group), and allocation timestamps - Pagination information (limit, offset, total count, and whether more results exist) This is a read-only endpoint - it does not modify license allocations. Use the optional limit and offset parameters to paginate through results for accounts with many license allocations.

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Retrieve list of services

Retrieves a list of services configured in the PagerDuty account. This endpoint allows you to fetch details about various services set up for incident management and alerting. It's particularly useful for getting an overview of all services, their configurations, and associated teams or escalation policies. The endpoint supports filtering, sorting, and pagination to manage large sets of services efficiently. Use this when you need to audit existing services, prepare for bulk updates, or integrate service information into other systems. Note that the response may not include full details of each service, and separate API calls might be necessary to fetch comprehensive information for individual services.

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Retrieve log entry by id

Retrieves detailed information about a specific log entry in the PagerDuty system. This endpoint is used to access the complete record of an event or action that occurred within PagerDuty, such as incident updates, user actions, or system changes. It's particularly useful for auditing purposes, investigating specific actions taken during incident management, or gathering detailed information about system activities. The endpoint returns a single log entry based on the provided ID, allowing for precise tracking and analysis of individual events within the incident management lifecycle. Note that this endpoint is not designed for real-time monitoring or bulk log retrieval; it's intended for accessing specific, historical log entries when detailed information about a particular event is required.

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Retrieve maintenance windows

Retrieves a list of maintenance windows from the PagerDuty incident management platform. Maintenance windows are scheduled periods during which alerts and notifications for specified services are suppressed to allow for system maintenance or updates without triggering unnecessary incidents. This endpoint should be used to get an overview of all maintenance windows, their schedules, and affected services. It supports filtering by team, service, and search query, as well as pagination for handling large result sets. The endpoint is particularly useful for reviewing upcoming maintenance schedules, auditing past maintenance windows, or integrating maintenance information into external systems or dashboards.

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Retrieve notes for incident

Retrieves all notes associated with a specific incident in PagerDuty. This endpoint allows users to access the complete history of comments, updates, and additional information added to an incident throughout its lifecycle. It is particularly useful for reviewing the incident's progress, understanding the actions taken, and gathering context for post-incident analysis. The endpoint should be used when detailed information about an incident's communication trail is needed, such as during incident reviews or when compiling reports. It does not provide real-time updates and may not include the most recent notes if called immediately after a new note is added due to potential API caching.

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Retrieve notifications

Retrieves a list of notifications sent to users in PagerDuty within a specified date range. This endpoint returns notifications that were delivered via email, SMS, phone, or push notifications for incidents, alerts, and other PagerDuty events. Use this to: - Track which users were notified about specific incidents - Audit notification delivery history - Monitor notification patterns and volume - Verify that critical alerts were properly communicated to on-call responders The endpoint requires a date range (must be less than 3 months) and supports filtering by notification type, pagination, and timezone specification. Note that there may be a slight delay between when a notification is sent and when it appears in the API results.

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Retrieve oncall handoff notification rule

Retrieves detailed information about a specific on-call handoff notification rule for a given user in PagerDuty. This endpoint is crucial for managing and reviewing the notification settings that govern how users are alerted during on-call responsibility transitions. It provides access to the configuration of rules that determine when and how a user is notified about upcoming on-call shifts or handoffs. This tool should be used when there's a need to inspect or audit the notification preferences for on-call transitions of a particular user. It's particularly useful for team leads or administrators who need to ensure smooth handoffs between team members during critical incident management periods.

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Retrieve oncall handoff notification rules

Retrieves the on-call handoff notification rules for a specific user in PagerDuty. This endpoint allows you to fetch the configured rules that determine how and when a user is notified about on-call schedule transitions. It's particularly useful for understanding and auditing a user's notification preferences during shift changes or when responsibilities are transferred between team members. The retrieved rules may include settings for different notification methods (e.g., email, SMS, push notifications) and timing preferences relative to the handoff. This endpoint should be used when you need to review or manage a user's on-call handoff communication settings, but it does not allow for modification of these rules.

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Retrieve oncall list

Retrieves the current on-call information for your PagerDuty account. This endpoint provides a comprehensive view of who is currently on-call across various schedules and escalation policies. It's particularly useful for getting an overview of your organization's current on-call status, identifying who is responsible for incident response at any given time, and planning team availability. The endpoint supports filtering by users, escalation policies, and schedules, making it versatile for different querying needs. It also allows for pagination and including additional details like contact methods and schedule information. This tool should be used when you need to quickly assess the current on-call situation or gather data for on-call analytics. Note that while it provides current and near-future on-call information, it may not be suitable for long-term scheduling or historical analysis beyond a 3-month window.

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Retrieve past incidents

Retrieves a list of past similar incidents for a specific incident using machine learning. This endpoint uses PagerDuty's AIOps-powered Past Incidents feature to find historical incidents from the same service that are similar to the current incident. The similarity is determined by analyzing incident title semantics, responders, duration, and timing. **Requirements:** - Requires PagerDuty AIOps add-on subscription - The service must have AIOps enabled in its configuration **Use Cases:** - Identify recurring problems and patterns - Find similar historical incidents for context during incident response - Analyze incident patterns for root cause analysis - Learn from past incident resolutions **Note:** This endpoint returns ML-generated similar past incidents, not all past incidents. For retrieving all incidents, use the 'Fetch incident list' action instead.

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Retrieve postmortem by id

Retrieves the postmortem analysis for a specific post on a PagerDuty status page. This endpoint allows users to access detailed information about an incident after it has been resolved, including root cause analysis, timeline of events, and lessons learned. It should be used when detailed information about the resolution of a specific incident is needed, particularly for review, documentation, or improvement purposes. The endpoint is valuable for teams conducting thorough post-incident reviews or for maintaining a knowledge base of past incidents and their resolutions. Note that this endpoint only provides postmortem information and does not allow for modifications to the postmortem content.

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Retrieve response play by id

**DEPRECATED**: This endpoint has been deprecated and removed. Response Plays have been replaced by Incident Workflows. When calling this endpoint, the API returns HTTP 301 (Moved Permanently) with the error message: "Incident Workflows are enabled on this account." **Migration Path**: Use Incident Workflows API instead: - List Incident Workflows: GET /incident_workflows - Get Incident Workflow: GET /incident_workflows/{id} **Original Functionality**: This endpoint previously retrieved detailed information about a specific response play in the PagerDuty incident management system, including configuration and actions for automating incident response processes. DEPRECATED: Response Plays are EOL. On accounts with Incident Workflows enabled this always fails; use the Incident Workflows actions instead.

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Retrieve rule by service id

Retrieves a specific PagerDuty service event rule by service ID and rule ID, to review its conditions and actions or prepare for migration. DEPRECATED: Service Event Rules are legacy; their web pages have reached end of life, but rules remain accessible via API. PagerDuty recommends migrating to Event Orchestration.

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Retrieve rules for service id

Lists a page of legacy Service Event Rules for a specified PagerDuty service, including rule conditions and actions. Pagination parameters allow retrieval of additional pages.

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Retrieve rules from ruleset by id

Lists event rules in a specified legacy PagerDuty ruleset, including conditions, actions, ordering, and disabled status. Supports pagination; legacy event rules remain manageable through the API.

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Retrieve ruleset by id

Retrieves a legacy PagerDuty ruleset by ID, including its name, type, routing keys, and ownership metadata.

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Retrieve ruleset list

Retrieves a list of rulesets from the PagerDuty system. Rulesets are collections of event rules that define how incidents are managed and alerts are configured. This endpoint allows you to view all available rulesets, which is crucial for understanding your incident management setup and making informed decisions about alert routing and event handling. Use this endpoint when you need to audit your ruleset configurations, prepare for modifications to your incident management workflow, or simply need an overview of your current ruleset structure. The response will include details about each ruleset, such as its name, ID, and potentially its associated rules, depending on the API version and configuration. This endpoint supports pagination to handle large numbers of rulesets efficiently.

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Retrieve schedule audit records by id

Retrieves a page of audit records for a specific legacy PagerDuty schedule, with date-range and cursor filters. Records can include timestamps, actors, and change details.

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Retrieve schedule by id

Retrieves detailed information about a specific schedule in PagerDuty using its unique identifier. This endpoint is essential for viewing the configuration of an existing on-call schedule, including its name, time periods, rotation layers, and associated users or teams. Use this when you need to inspect a schedule's current setup, verify on-call assignments, or gather data for schedule management tasks. The endpoint provides a comprehensive view of a single schedule but does not allow modifications; for updates, a separate PUT request would be required.

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Retrieve schedule override by id

Lists all schedule overrides for a specific schedule within a date range. Schedule overrides are temporary modifications to the regular on-call rotation, allowing you to assign different users for specific time periods without changing the base schedule. Use this action to: - View all temporary schedule changes within a specific time period - Audit who was or will be on-call during override periods - Verify that schedule modifications have been correctly applied - Plan future on-call coverage by checking existing overrides The action returns a list of overrides, each containing the override ID, start/end times, and the user assigned during that period. You can filter results using optional parameters: 'editable' returns only future overrides that can be modified, and 'overflow' controls whether overrides extending beyond the date range are truncated or fully included. Note: This is a read-only operation - it does not create, modify, or delete overrides.

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Retrieve service audit records by id

Retrieves the audit records for a specific PagerDuty service. This endpoint allows you to fetch a historical log of all configuration changes made to the service, providing transparency and accountability in incident management processes. Use this endpoint when you need to review modifications, track who made changes, or investigate the evolution of a service's configuration over time. The audit records are typically sorted by execution time from newest to oldest, offering a chronological view of alterations. While this endpoint is valuable for compliance and debugging purposes, it does not provide real-time incident data or current service configurations.

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Retrieve service by id

Retrieves detailed information about a specific PagerDuty service using its unique identifier. This endpoint allows users to access configuration details, integration settings, and other relevant information for a particular service within their PagerDuty account. It's essential for managing and monitoring the status of individual services, which are core components in PagerDuty's incident management system. Use this endpoint when you need to inspect or verify the configuration of a specific service, such as before making updates or troubleshooting issues related to that service. The endpoint provides a comprehensive view of the service but does not allow modifications; for updates, a separate PUT or PATCH endpoint would be required.

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Retrieve service change events by id

Retrieves change events associated with a specific PagerDuty service. This endpoint allows you to fetch informational updates about recent changes such as code deploys, system configuration modifications, and other significant alterations related to the specified service. It's particularly useful for tracking and auditing changes that might impact service performance or reliability. The endpoint should be used when you need to review the history of changes for a service, investigate potential causes of incidents, or maintain a log of service modifications for compliance purposes. Note that this endpoint focuses solely on change events and does not provide real-time incident data or service configuration details.

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Retrieve service impacts from status dashboards

Retrieves the service impacts associated with a specific status dashboard in PagerDuty. This endpoint allows users to fetch detailed information about how incidents are affecting various services within the context of a particular status dashboard. It should be used when there's a need to assess the current operational status and impact of incidents on services for a given dashboard. The endpoint provides real-time insights into service disruptions, helping teams quickly identify and prioritize issues. Note that this endpoint only returns data for a single status dashboard at a time and does not provide historical impact data.

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Retrieve service status by id

Retrieves a list of services associated with a specific status page in PagerDuty. This endpoint fetches all services that are being monitored and displayed on a particular status page. Status pages provide real-time visibility into service health and operational status. The response includes service details such as names, current statuses, and relevant metadata. Use this action when you need to: - Review which services are shown on a specific status page - Monitor the operational status of services on a status page - Integrate status page service information with external systems - Audit service visibility configurations Note: You must have access to the specified status page. Use the PAGERDUTY_FETCH_STATUS_PAGES action to get available status page IDs.

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Retrieve service status page

Retrieves detailed information about a specific service associated with a particular status page in PagerDuty. This endpoint is used to fetch the current status, configuration, and other relevant details of a service displayed on a status page. It's particularly useful for monitoring the health and state of individual components within a larger system. The endpoint should be used when you need up-to-date information about a specific service's status or when integrating PagerDuty's status information into other monitoring or reporting tools. Note that this endpoint only provides information for services that are configured to be displayed on the specified status page.

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Retrieve standards list

Retrieves the current set of Service Standards defined in the PagerDuty account. Service Standards are configurable criteria that help organizations define, share, and track service configuration best practices. These standards ensure consistency across services and improve incident response predictability. Standards can check for various service attributes such as having descriptions, proper escalation policies, integrations, dependencies, and more. This endpoint returns standards that can be filtered by active status and resource type. Each standard includes details about what it checks, why it's important, and which resources are included or excluded from its scope. Administrators and team leads use this to review and audit service configuration standards across their organization. Note: This endpoint is read-only and does not allow modification of standards.

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Retrieve standards scores by resource type and id

Retrieves the standards scores for a specific technical service in PagerDuty. Returns a detailed evaluation showing which PagerDuty best practices and standards the service meets, including whether it has proper descriptions, escalation policies, integrations, and service dependencies. Each standard includes a pass/fail status and explanation. Use this to assess service health, identify configuration gaps, and ensure services follow organizational best practices. The response includes a score summary (e.g., "passing 4 out of 9 standards") and detailed results for each evaluated standard.

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Retrieve standards scores by resourcetype

Retrieves Service Standards scores for specified technical service IDs in PagerDuty.

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Retrieve status dashboard by slug

Retrieves a PagerDuty status dashboard by URL slug, including its ID, name and URL slug.

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Retrieve status dashboards information

Lists PagerDuty status dashboards, returning dashboard identifiers, names and URL slugs. Supports cursor pagination.

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Retrieve status page post

Lists posts on a PagerDuty status page, with optional filters for post type, review status and status IDs. Results may be paginated.

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Retrieve status page severities by id

Lists severity levels configured for a PagerDuty status page, optionally filtered to incident or maintenance posts. Use the results to review the impact levels available for that page.

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Retrieve status page subscription by id

Lists subscriptions for a PagerDuty status page, optionally filtering by status or channel, to review who receives page updates. Results are paginated; this action does not expose pagination controls.

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Retrieve status pages status

Lists status definitions available for a PagerDuty status page, optionally filtered by incident or maintenance post type.

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Retrieve tag by id

Retrieves a PagerDuty tag by its unique identifier, including its label and reference information.

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Retrieve tags

Retrieves a list of tags from your PagerDuty account with optional filtering and pagination. Tags are used to categorize and label entities such as teams, users, and escalation policies in PagerDuty. This endpoint is useful when you need to browse available tags, search for specific tags by label, or build tag selection interfaces. Supports filtering by tag label using the 'query' parameter and pagination using 'limit' and 'offset' parameters. The response includes tag IDs, labels, and API URLs which can be used with other tag-related endpoints. Note: This endpoint returns tag definitions only, not information about which entities are tagged with them.

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Retrieve team audit records

Retrieves the audit records for a specific team in PagerDuty. This endpoint allows users to access a detailed history of configuration changes made to the team, including modifications to team members, escalation policies, and other team-related settings. It's particularly useful for security auditing, compliance reporting, and tracking the evolution of team structures over time. The endpoint returns a list of audit records, each likely containing information such as the type of change, who made the change, and when it occurred. Use this endpoint when you need to review or analyze the historical changes of a PagerDuty team's configuration.

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Retrieve team details by id

Retrieves details for a PagerDuty team by ID, with optional privileges information.

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Retrieve team list

The ListTeams endpoint retrieves a list of teams within a PagerDuty account. It provides an overview of all teams or a filtered subset based on the optional query parameter. This endpoint is useful for obtaining team information, such as team names and IDs, which can be used in other API calls or for organizational purposes. The response typically includes basic details about each team, allowing for further actions or more detailed queries on specific teams. Use this endpoint when you need to survey the teams in your PagerDuty organization, prepare for team management tasks, or integrate team information into other systems. Note that while it returns a list of teams, it may not provide exhaustive details for each team; for comprehensive information on a specific team, a separate API call might be necessary.

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Retrieve technical service details

Retrieves dependency information for a PagerDuty technical service by ID. Use it to understand the service's relationships with other services during incident analysis or service mapping.

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Retrieve template fields

Retrieves the available field definitions for PagerDuty status update templates. This endpoint returns metadata about the fields that can be used when creating or modifying templates within the PagerDuty platform. **Important**: This endpoint requires PagerDuty's Status Pages or Templates feature, which is typically available on Business or Enterprise plans. If the feature is not available on your account, the API will return a 402 Payment Required error. The endpoint is useful for: - Understanding available template field options before creating templates - Building interfaces for template management - Automating template creation with proper field validation - Documenting the template schema for your organization This is a read-only endpoint that does not modify any existing templates or create new ones; it only provides information about the available field definitions and their properties (such as field names, types, and descriptions).

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Retrieve unrouted event orchestration by id

Retrieves the unrouted orchestration configuration for a specific Event Orchestration in PagerDuty. The unrouted orchestration defines how events that don't match any routing rules are handled - they can be suppressed or routed to specific services. This configuration includes rule sets, catch-all actions, and version information. Use this endpoint when you need to review or audit the unrouted event handling configuration, understand how unmatched events are processed, or before updating the unrouted orchestration rules. The endpoint returns the complete configuration including created/updated timestamps, user references, and the current version identifier. Note that this is a read-only endpoint for retrieving configuration - use the update endpoint to modify the unrouted orchestration settings.

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Retrieve user audit records by id

Retrieves the audit records for a specific user in the PagerDuty system. This endpoint allows you to access a historical log of activities and changes associated with the user, providing valuable insights for compliance, security, and troubleshooting purposes. The audit records may include actions such as login attempts, configuration changes, and incident-related activities performed by or affecting the specified user. Use this endpoint when you need to investigate user activities, track changes, or generate reports for auditing and compliance requirements. Note that the response may be paginated, and additional query parameters might be available to filter or sort the results, although these are not explicitly defined in the given schema.

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Retrieve user by id

Retrieves detailed information about a specific PagerDuty user by their ID. Returns user profile data including name, email, role, timezone, and other account details. Use the 'include' parameter to optionally fetch related resources like contact methods, notification rules, teams, or subdomains in the same request. Common use cases: - Get user profile information for display in applications - Verify user details before performing operations - Fetch user contact methods for notification purposes - Check user role and permissions Note: This endpoint does not return the user's current on-call status or incident history. Use the on-calls or incidents endpoints for that information.

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Retrieve user contact methods via id

Retrieves the contact methods associated with a specific PagerDuty user, such as email addresses and phone numbers. Use it to review the contact information on file for incident notifications. This is a read-only operation and does not add, modify, or remove contact methods.

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Retrieve user license information

Retrieves the license information for a specific user in the PagerDuty system. This endpoint allows you to check the current licensing status, type, and any associated details for a given user. It should be used when you need to verify a user's license, such as during account management or when troubleshooting access issues. The endpoint will return details about the user's current license, but it does not provide information about other aspects of the user's account or permissions. Keep in mind that access to this endpoint may be restricted to users with appropriate administrative privileges.

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Retrieve user notification rule

Retrieves a specific incident notification rule for a PagerDuty user, including its contact method reference, notification delay and urgency.

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Retrieve user notification rules

Retrieves the notification rules for a specific user in PagerDuty. This endpoint allows you to fetch all configured notification rules associated with a given user, providing insight into how and when the user receives alerts for incidents. It's particularly useful for auditing a user's notification setup, troubleshooting notification issues, or programmatically managing user preferences. The endpoint returns a list of notification rules, likely including details such as contact methods, time-based restrictions, and urgency levels for each rule. It should be used when you need to review or analyze a user's current notification configuration within your incident management workflow.

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Retrieve user status update notification rule

Retrieves a specific status update notification rule for a given user in PagerDuty. This endpoint allows you to fetch detailed information about how and when a particular user receives notifications for status updates on incidents. It's useful for auditing notification settings, troubleshooting notification issues, or programmatically managing user preferences. The endpoint should be used when you need to review or verify the configuration of a single notification rule for a specific user. It does not modify any settings and is read-only in nature.

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Retrieve users by schedule id

Retrieves a list of users associated with a specific PagerDuty schedule. This endpoint is essential for managing on-call rotations and understanding who is responsible for incident response during different time periods. It should be used when you need to view all users assigned to a particular schedule, which is helpful for auditing, planning, or modifying on-call arrangements. The endpoint returns basic user information and does not provide detailed schedule timeslots or user availability. It's particularly useful for larger teams with complex rotation schedules to ensure proper coverage and fair distribution of on-call responsibilities.

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Retrieve users list

Retrieves a list of users from the PagerDuty system. This endpoint allows you to fetch information about multiple users in your PagerDuty account, which can be useful for user management, generating reports, or integrating user data with other systems. The response typically includes basic information about each user, such as their ID, name, email, and role. Use query parameters to filter, paginate, or search for specific users. This endpoint is ideal for bulk operations or when you need an overview of your PagerDuty user base. Note that the results may be paginated, so multiple calls might be necessary to retrieve all users for large accounts.

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Retrieve vendor by id

Get detailed information about a specific PagerDuty vendor integration by its ID. Returns vendor details including name, description, integration type, logo URLs, documentation links, and connection capabilities. Use this to verify vendor configuration or gather integration information before setting up services. Requires a valid vendor ID (e.g., 'PZQ6AUS' for AWS CloudWatch, 'PAM4FGS' for Datadog). Get vendor IDs by first calling the fetch vendor list action.

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Retrieve webhook subscriptions

Retrieves a list of all webhook subscriptions associated with the authenticated PagerDuty account. This endpoint allows users to view and manage their existing webhook configurations, which are used to receive real-time notifications about incidents, alerts, and other PagerDuty events. It's particularly useful for auditing current integrations, troubleshooting notification issues, or preparing to update webhook settings. The response likely includes details such as webhook URLs, event types they're subscribed to, and their current status. This endpoint should be used when you need an overview of all active webhook integrations but won't provide the actual event data sent to these webhooks.

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Send change event to PagerDuty

Send a change event to PagerDuty to track deployments, configuration changes, or other significant system modifications. Change events do not create incidents or notifications but provide valuable context for incident correlation and analysis. Use this action to: - Log deployments and code releases - Track configuration changes - Record infrastructure updates - Document system modifications - Provide context for incident investigation Change events can be viewed in PagerDuty's change timeline and are automatically correlated with incidents to help teams understand what changed before an incident occurred. **Note:** This endpoint uses the Events API (events.pagerduty.com), not the REST API. You need an Events API v2 integration key (routing_key) from a service integration.

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Send MCP request

Tool to send JSON-RPC requests to PagerDuty's Model Context Protocol (MCP) endpoint. Use when you need to interact with MCP servers for tool execution, resource management, or prompt operations.

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Send responder requests for incidents

Send responder requests to users or escalation policies for a PagerDuty incident. Use this action to request additional help for an ongoing incident by notifying specific users or escalation policies. This is useful when an incident requires more expertise, resources, or urgent attention beyond the currently assigned team. The responder request includes a message explaining why help is needed and allows you to target multiple responders at once (up to 500 unique responders and 1000 responder requests per incident). Note: This action requires a PagerDuty plan that includes the Add Responders feature.

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Set business service impact status

This endpoint updates the impact status of a specific incident on a particular business service in PagerDuty. It allows you to either set a business service as impacted by an incident or remove the impact, which in turn affects the propagation of the impact to other supported services. Use this endpoint when you need to manually adjust the impact of an incident on your business services, either to escalate its importance or to mark it as resolved for specific services. This tool is particularly useful for managing the scope and severity of incidents across your organization's service hierarchy. Note that updating the impact status will have cascading effects on services supported by the targeted business service.

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Set global priority threshold

Sets the global Priority Threshold for Business Services in PagerDuty, determining which incidents can impact these services based on their priority level. This endpoint allows you to configure the minimum incident priority required to affect Business Services by specifying an 'id' and 'order' for the threshold. Use this when you need to adjust how incidents of different priorities impact your Business Services. Note that incidents below this threshold won't impact Business Services unless manually added using a separate endpoint. This configuration is crucial for managing service impacts and prioritizing incident responses effectively.

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Snooze incident by duration

Snooze an acknowledged incident in PagerDuty for a specified duration. This temporarily suppresses notifications for the incident, automatically returning it to the "triggered" state when the snooze period expires. The incident must be in "acknowledged" status before snoozing. **Use Cases:** - Managing alert fatigue during investigation - Waiting for upstream dependencies to recover - Delaying notifications during maintenance windows - Handling known false positives that require time to verify **Important Notes:** - Snoozing does NOT resolve the incident - it only delays notifications - The incident will automatically re-trigger after the snooze duration - Reassigning a snoozed incident cancels the snooze timer - Maximum snooze duration is 1 week (604,800 seconds) **Prerequisites:** - Incident must be in "acknowledged" status (use update incident action first if needed) - User must have permission to modify the incident

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Subscribe entities to business services

This endpoint allows you to subscribe users or teams to a specific business service in PagerDuty. It enables you to add multiple subscribers in a single request, streamlining the process of setting up notification recipients for critical incidents. Use this endpoint when you need to configure who receives alerts and updates for a particular business service. The endpoint is particularly useful for initial setup or bulk updates to subscriber lists. Note that this operation adds new subscribers but does not remove existing ones; to remove subscribers, you would need to use a separate endpoint.

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Subscribe entities to incident status updates

Subscribes specified users or teams to receive status updates for a particular incident in PagerDuty. This endpoint allows you to add multiple subscribers at once, ensuring that relevant parties are kept informed about the incident's progress. It's particularly useful when you need to involve additional stakeholders or support teams during an ongoing incident. The endpoint requires the incident ID and a list of subscribers, each defined by their unique ID and type (user or team). Use this when you want to expand the notification list for critical updates about an incident, but be mindful not to oversubscribe, as it may lead to notification fatigue.

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Subscribe to user notifications

Creates notification subscriptions for a specific user in PagerDuty. This endpoint allows you to subscribe a user to multiple incidents or business services in a single API call. It's particularly useful for setting up customized notification preferences for users, ensuring they receive alerts for specific entities they need to monitor. The endpoint supports bulk subscription, allowing you to subscribe a user to multiple entities simultaneously, improving efficiency in managing user notifications. Note that this endpoint only creates subscriptions and does not modify or delete existing ones.

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Test ability availability by ID

Tests whether a specific ability (feature capability) is available to your PagerDuty account using its unique identifier. This endpoint checks if a particular feature, such as 'urgencies', 'manage_schedules', or 'event_rules', is available based on your account's pricing plan and configuration. A successful response (HTTP 204) indicates the ability exists and is available; a 404 error indicates the ability is not available or doesn't exist. This is useful for programmatically checking feature availability before attempting to use specific functionality. Use the list abilities endpoint to discover available ability IDs. The endpoint is read-only and does not modify any abilities.

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Unsubscribe business service entity

This endpoint unsubscribes specified users or teams from receiving notifications for a particular business service in PagerDuty. It allows bulk unsubscription of multiple entities in a single API call. The endpoint should be used when you need to remove one or more users or teams from the notification list of a specific business service, such as when reorganizing team responsibilities or updating notification preferences. It's important to note that this action is immediate and irreversible, so care should be taken to ensure the correct entities are being unsubscribed. The endpoint doesn't provide a way to confirm or preview the changes before they're applied, so it's recommended to double-check the subscriber information before making the API call.

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Unsubscribe from incident status updates

Unsubscribes specified users or teams from receiving status updates for a particular incident in PagerDuty. This endpoint is used when certain entities no longer need to be notified about changes to an incident's status. It allows for bulk unsubscription of multiple users and/or teams in a single API call. The endpoint requires the incident ID in the URL path and a list of subscribers to unsubscribe in the request body. It's important to note that this action cannot be undone through the API, and re-subscription would require a separate API call if needed later.

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Unsubscribe team notification subscriptions

Unsubscribes a team from notifications for specific incidents or business services in PagerDuty. This endpoint is used to stop a team from receiving alerts and updates about particular entities. It's particularly useful for managing notification overload or when a team is no longer responsible for certain incidents or services. The endpoint requires a list of subscribables (entities to unsubscribe from), each identified by a unique ID and type. At least one subscribable must be provided, and all items in the list must be unique. This operation cannot be undone through this endpoint, so use it cautiously.

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Unsubscribe user notification subscriptions

This endpoint allows unsubscribing a user from notifications for specific incidents or business services in PagerDuty. It's used to modify a user's notification preferences, removing them from receiving updates about particular entities. The endpoint accepts a list of subscribable entities, each identified by an ID and type, and removes the user's subscription to these entities. This is particularly useful for managing notification overload or when a user no longer needs updates about certain incidents or services. The endpoint requires at least one subscribable entity and ensures that all entries in the request are unique.

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Update a custom field for an incident type

Updates a custom field for an incident type, including its display name, enabled status, default value, or description.

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Update add on by id

Updates an existing Add-on in PagerDuty with new properties. This endpoint allows you to modify the type, name, and source URL of a specific Add-on identified by its unique ID. It's used when you need to change the configuration or appearance of an Add-on that's already integrated into your PagerDuty instance. The endpoint updates only the mutable fields and returns the full updated Add-on object, including read-only fields. Note that this operation cannot modify the Add-on's ID or other system-generated fields like 'summary', 'self', or 'html_url'.

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Update alert grouping settings byid

Update an existing Alert Grouping Setting in PagerDuty by its ID. Alert Grouping Settings control how alerts are automatically grouped into incidents, reducing noise and streamlining incident management. This endpoint allows you to modify: - Grouping type (time, intelligent, content_based, or content_based_intelligent) - Configuration parameters (time windows, field matching rules) - Associated services - Display name and description **Important Notes:** - This is a PUT request requiring the complete alert_grouping_setting object - Some grouping types (e.g., intelligent) may require specific PagerDuty plan features - The 'content_based_intelligent' type only supports one service per setting - Time windows must be 300-3600 seconds (or 86400 for content_based only) - Only include writable fields; omit read-only fields (id, created_at, updated_at) **Use this when:** You need to change how alerts are grouped for specific services, adjust time windows, or modify field-based grouping rules.

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Update alert in incident

Updates the status of a specific alert within an incident in PagerDuty. This endpoint allows you to modify an alert's status, primarily to mark it as resolved. It's crucial for managing the lifecycle of alerts and incidents in PagerDuty's incident management system. Use this when you need to programmatically update the state of an alert, typically as part of an automated incident resolution process or when integrating external systems with PagerDuty. Note that while the endpoint accepts various fields in the request body, most are read-only, with the 'status' field being the primary modifiable attribute.

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Update an incident type

Updates a PagerDuty incident type identified by ID or name, including its display name, enabled state, or description. Scoped OAuth requires incident_types.write.

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Update automation runner info

This endpoint allows you to update an existing Automation Action Runner in PagerDuty. It is used to modify the properties of a runner, such as its name, description, and, for runbook runners, the runbook server connection details. The endpoint supports updating both sidecar and runbook type runners, distinguished by the 'runner_type' discriminator. Use this endpoint when you need to change the configuration of an existing runner, such as updating its name for better identification or modifying the runbook server details. Note that while you can update most properties, you cannot change a runner's type (e.g., from sidecar to runbook) using this endpoint.

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Update business service by id

This endpoint allows you to update an existing Business Service in PagerDuty. It is used to modify the details of a specific service, such as its name, description, point of contact, or the team responsible for it. This is particularly useful when service information changes or when reassigning responsibilities within your organization. The endpoint requires the unique identifier of the Business Service and accepts a JSON object with the updated information. It's important to note that you only need to include the fields you want to update; omitted fields will retain their current values.

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Update change event by ID

Update an existing change event in PagerDuty by its unique ID. Modify summary, source, custom_details, or links for change events tracking deployments, configuration changes, or system modifications. **Updatable fields:** summary, source, custom_details, links (each replaces existing value) **Read-only fields:** id, type, timestamp, service, integration **Requirements:** PagerDuty AIOps add-on, change_events:write scope Use to correct typos, update metadata, add context, or replace documentation links. All updates replace existing field values entirely (no merging).

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Update Custom Field Display Name

Updates an existing custom field for incidents in PagerDuty. This endpoint allows you to modify the display name, description, and default value of a custom field identified by its unique field_id. Use this action when you need to change the properties of a custom field, such as renaming it, updating its description, or setting a new default value. **Prerequisites:** 1. A valid custom field ID (use PAGERDUTY_RETRIEVE_INCIDENT_CUSTOM_FIELDS to list available fields) 2. At least one field property to update (display_name, description, or default_value) **Important Notes:** - Updating a custom field affects all incidents that use this field - The display_name must be unique across the account - Use this endpoint cautiously in production environments - Requires the `custom_fields.write` OAuth scope

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Update custom field option

Updates the value or data type of an existing custom field option on a PagerDuty incident type, identified by the incident type, field, and option.

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Update escalation policy by id

Updates an existing PagerDuty escalation policy by ID, including its name, description, escalation rules, team, looping, and on-call handoff notification settings.

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Update escalation policy for team

Associates an escalation policy with a team in PagerDuty. This creates or updates the link between a team and an escalation policy, enabling the team to use that policy for incident management. When an escalation policy is added to a team, the users, schedules, and services associated with that policy are also added to the team. Note: This does NOT modify the escalation policy's configuration itself (like notification rules or escalation steps). To update the policy configuration, use the update_escalation_policy_by_id action instead. This action only manages the team-policy association. Important: An escalation policy can only be associated with one team at a time. The account must have the Teams feature enabled (typically requires a paid plan).

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Update event orchestration by id

Updates an existing Event Orchestration in PagerDuty. This endpoint allows you to modify the name, description, and team ownership of a specific Orchestration identified by its ID. It's used to refine and adjust your incident management workflow by updating the configuration of how events are processed and routed. This tool is particularly useful when you need to change the purpose, ownership, or details of an Orchestration without creating a new one. Note that certain properties like integrations, routing information, and timestamps are read-only and cannot be modified through this endpoint. Use this when you need to update an Orchestration's metadata or reassign it to a different team.

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Update Event Orchestration Cache Variable

This endpoint updates a cache variable associated with a specific service in PagerDuty's event orchestrations. It allows you to modify the cache variable's name, configuration, conditions, and disabled state. Use this endpoint when you need to change how a cache variable behaves, such as updating its value extraction method or trigger event count settings. The endpoint is particularly useful for fine-tuning event processing rules and maintaining dynamic incident management workflows. Note that some fields like ID, creation date, and last update information are read-only and cannot be modified through this endpoint.

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Update event rule by id

Updates an existing Event Rule in a PagerDuty Ruleset, including its matching conditions, actions, position, active status, and time frame. Event Rules are legacy and remain manageable through the API.

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Update event rule for service

Updates an existing PagerDuty Service Event Rule, including its conditions, time restrictions, extraction variables, actions, position, or disabled state. Service Event Rules are legacy and remain manageable through the API.

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Update extension by id

Updates an existing extension in PagerDuty. This endpoint allows you to modify the configuration of a previously created extension, such as a webhook or custom integration. You can update properties like the extension's name, endpoint URL, associated objects, and custom configuration. This is useful for maintaining and adjusting integrations as your operational needs change. The endpoint requires the extension's ID in the URL path and accepts a JSON payload with the updated extension details. It's important to note that some fields, like the extension's ID and type, are read-only and cannot be modified through this endpoint.

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Update incident alerts

This endpoint allows you to update the status of multiple alerts associated with a specific incident in PagerDuty. It is particularly useful for bulk operations when you need to resolve or update the status of several alerts simultaneously within the context of a single incident. The endpoint accepts an array of alert objects, each containing the necessary information for the update. It's important to note that this endpoint modifies existing alerts and cannot be used to create new alerts or incidents. Use this when you need to efficiently manage and update the state of multiple alerts tied to an ongoing incident.

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Update incident by id

Updates an existing PagerDuty incident by ID, including its status, assignments, escalation level, urgency, title, incident type, or conference bridge.

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Update incident custom field values

Updates custom field values for a specific PagerDuty incident, overwriting specified values. Custom fields can hold metadata such as environment, severity, version information, and runbook links.

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Update incident details

This endpoint allows for bulk updating of multiple PagerDuty incidents in a single API call. It can be used to modify various attributes of incidents such as status, priority, assignments, and more. This is particularly useful for automating incident management processes, batch resolving or acknowledging incidents, or updating incident details en masse. The endpoint accepts an array of incident objects, each containing the necessary updates, allowing for efficient management of multiple incidents simultaneously. It's important to note that while many fields are optional, each incident object must include the 'id' and 'type' fields for proper identification and processing.

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Update incident workflow

This endpoint updates an existing Incident Workflow in PagerDuty by its unique identifier. It allows you to modify various aspects of the workflow, including its name, description, associated team, and the sequence of steps to be executed during an incident. The primary use case is to refine or adjust incident response processes by altering the workflow's configuration. This is particularly useful when incident management practices need to be updated based on new requirements or lessons learned from previous incidents. The endpoint provides granular control over each step in the workflow, allowing for precise tuning of automated actions and their inputs. However, it's important to note that modifying a workflow may impact ongoing or future incident responses, so changes should be made thoughtfully and tested thoroughly before implementation in a production environment.

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Update incident workflow trigger

Updates an incident workflow trigger's type, workflow association, condition, service scope, incident types, or manual permissions.

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Update integration by id and integration id

Updates an existing integration for a specific PagerDuty service. This endpoint allows you to modify the configuration of an integration, including its type, name, and various settings related to email processing for email-based integrations. It's particularly useful for adjusting how incoming data (especially emails) is processed and turned into incidents. Use this endpoint when you need to change the behavior of an existing integration, such as updating email parsing rules, changing incident creation criteria, or modifying email filters. The endpoint requires the service ID and integration ID in the URL path, and expects a comprehensive integration object in the request body. Note that some fields like 'id', 'created_at', and 'html_url' are read-only and cannot be modified through this endpoint.

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Update integration label

This endpoint updates the label (name) of an integration associated with a specific event orchestration in PagerDuty. It allows users to rename integrations for better organization and clarity within their incident management workflow. The endpoint should be used when there's a need to change how an integration is identified within the PagerDuty system, such as after a service rename or to improve naming conventions. It's important to note that this endpoint only updates the label of the integration and does not modify any other properties or configurations of the integration or event orchestration.

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Update log entry channel

Updates collaboration channel information for a specific log entry in PagerDuty. This endpoint is specifically designed for updating details of Slack, Microsoft Teams, or Zoom channels that were created when responders were added to an incident. Use this to correct or update channel URLs, names, or other channel-specific metadata after the channel has been created. Important: This endpoint only works with log entries that have integration channels (Slack/Teams/Zoom). It cannot be used on standard log entries like triggers, acknowledgements, or website actions. The channel type cannot be changed - it must match the existing type and is required for validation. Common use case: After a Slack channel is created for incident collaboration, use this endpoint to update the channel URL or other details if they need correction.

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Update maintenance window by id

Updates an existing maintenance window in PagerDuty's incident management system. This endpoint allows you to modify the details of a scheduled maintenance period, including its start and end times, affected services, and description. It's used to adjust planned maintenance activities, ensuring that incidents are not created for specified services during the defined timeframe. The endpoint requires the maintenance window's unique ID and accepts a JSON object with the updated information. It's particularly useful for extending or shortening maintenance periods, changing the list of affected services, or updating the window's description in response to changing maintenance requirements.

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Update oncall handoff notification rule

Updates a user's on-call handoff notification rule, including its notification advance time, handoff type, and contact method. The contact method is required, and the handoff type defaults to both when omitted.

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Update orchestration router details

Updates the configuration of an existing Event Orchestration Router in PagerDuty. This endpoint allows you to modify the rules and routing logic for incoming events, determining how they are directed to specific services. It's used to refine and adjust your incident management workflow by updating conditions, actions, and catch-all behavior for event routing. The update is comprehensive, meaning any omitted rules or details will be deleted from the existing configuration. Use this endpoint when you need to make changes to your event routing strategy or when adding new services or conditions to your orchestration setup.

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Update response play by id

Updates a legacy PagerDuty Response Play by ID, including its name, team, notification messages, runnability, or conference details. Response Plays package incident actions for use during incident response. DEPRECATED: PagerDuty removed the update endpoint; use Incident Workflows instead.

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Update ruleset by id

Updates the name or team association of an existing legacy PagerDuty ruleset by ID.

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Update schedule by id

The UpdateSchedule endpoint modifies an existing on-call schedule in PagerDuty. It updates the schedule's name, time zone, description, and layers. Each layer defines a rotation pattern for on-call duties. Use this to adjust rotations, add/remove users, change time zones, or modify restrictions. The API requires `type` and `time_zone` in the schedule object. Schedule layers are optional. When supplied, each layer must include its start, users, virtual rotation start, and rotation turn length.

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Update service by id

Updates an existing service in PagerDuty with the provided configuration. This endpoint allows you to modify various aspects of a service, such as its name, description, escalation policy, incident urgency rules, and alert grouping settings. Use this when you need to change the behavior or properties of an existing service. The endpoint requires the service ID and accepts a 'service' object containing the updated configuration. Note that some properties (like 'id' and 'created_at') are read-only and cannot be modified. Certain advanced features, such as alert grouping and auto-pause notifications, may only be available on specific PagerDuty plans.

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Update service orchestration active status

Update the active status of a service orchestration in PagerDuty. This endpoint enables or disables event orchestration for a specific service. When orchestration is active (true), incoming events are processed through the service's orchestration rules. When inactive (false), events bypass orchestration and use the service's default incident creation behavior. **Common use cases:** - Temporarily disable orchestration during maintenance windows - Enable orchestration after configuring new rules - Troubleshoot event routing by toggling orchestration on/off **Requirements:** - Valid service_id with an existing service orchestration - API token with write permissions (services.write scope) - The service must have orchestration configured **Important:** Disabling orchestration affects how events are routed and incidents are created for this service. Test changes in a development environment first when possible. **Scoped OAuth required:** services.write

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Update standard by id

Updates an existing standard in the PagerDuty incident management platform. This endpoint allows you to modify various attributes of a standard, including its active status, filtering criteria, description, and the technical services it applies to. Use this when you need to adjust the scope or behavior of an existing standard, such as enabling or disabling it, refining its application using regex patterns, or updating the list of included or excluded services. The changes made through this endpoint will affect how the standard is applied to your incident management processes, potentially impacting alerting and response workflows for the associated services.

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Update status page post

Updates an existing status page post update with new information. This endpoint modifies a specific update within a status page post, allowing you to change the message content, status (e.g., investigating, identified, monitoring, resolved), severity level, impacted services, and notification preferences. Use this to communicate progress on an ongoing incident or maintenance event. For example, you might update a post to change status from 'investigating' to 'identified' as you learn more about an issue, or update the message with new information about a fix being deployed. Required path parameters: - id: Status page ID (get from PAGERDUTY_FETCH_STATUS_PAGES) - post_id: Post ID (get from PAGERDUTY_CREATE_OR_UPDATE_STATUS_PAGE_POST) - post_update_id: Update ID (get from PAGERDUTY_CREATE_OR_UPDATE_STATUS_PAGE_POST_UPDATE_INFORMATION) The post_update object must include: message, status ID, severity ID, impacted services list, update frequency, notify_subscribers flag, and type field.

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Update status page post info

Adds a post update to an existing PagerDuty status page post. The update can include a message, status, severity, impacted services, expected update frequency, and subscriber notification settings.

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Update status page post postmortem

Legacy duplicate of `create_or_update_status_page_postmortem`. Both actions use the same PUT endpoint, which creates or replaces a postmortem for a Status Page Post. Use `create_or_update_status_page_postmortem` instead.

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Update status page post resource

Updates an existing status page post on a PagerDuty Status Page. Modify post details like title, type (incident/maintenance), and timing. Required fields: type, title, post_type, and status_page reference. For 'maintenance' posts, starts_at and ends_at are REQUIRED; for 'incident' posts, they should be null/omitted. Use this to update ongoing incidents or adjust maintenance windows. Note: This updates post metadata, not status updates within the post.

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Update team by id

Updates an existing team in PagerDuty by modifying its name, description, visibility, or parent team. You can update: - name: Change the team name (must be unique) - description: Update team purpose/responsibilities - default_role: Change team visibility ('none' for private, 'manager' for public) - parent: Modify team hierarchy (requires Team Hierarchy feature) Provide only the fields you want to change. Other fields remain unchanged. Read-only fields like 'id', 'summary', 'self', and 'html_url' cannot be modified. Examples: - Rename: {"id": "PXXXXXX", "team": {"name": "New Team Name"}} - Make private: {"id": "PXXXXXX", "team": {"default_role": "none"}} - Update multiple: {"id": "PXXXXXX", "team": {"name": "Updated Team", "description": "New description", "default_role": "manager"}} Use this when reorganizing teams, changing visibility, or updating team information.

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Update template by id

The UpdateTemplate endpoint allows you to modify an existing status update template in PagerDuty. This tool is used to customize notification templates for incident status updates, enabling consistent and efficient communication during incident management. It supports updating various aspects of the template, including its name, description, and content for different notification channels such as email and SMS. This endpoint is particularly useful when you need to refine or adjust your communication strategy for incident updates. Note that while you can update multiple fields, you cannot change the template type from 'status_update', as it's currently the only supported type.

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Update the global orchestration for an event orchestration

Update the Global Orchestration configuration for an Event Orchestration. This action allows you to update global-level event routing rules and processing logic that apply to all events sent to an orchestration before they reach service-specific rules. The orchestration_path must include: - 'sets': A list of rule sets (at least one with id='start'). Each set contains: - 'id': Unique identifier for the set (first set must be 'start') - 'rules': List of rules, each with optional 'conditions' and 'actions' - 'catch_all': Fallback actions object applied when no rules match (must have 'actions' key) Rule actions can include: route_to, severity, priority, annotate, suppress, suspend, etc. Use the get_event_orchestration_global action first to retrieve the current configuration, then modify and send it back to update. For more information see the [API Concepts Document](../../api-reference/ZG9jOjI3NDc5Nzc-api-concepts#event-orchestrations) Scoped OAuth requires: `event_orchestrations.write`

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Update the service orchestration for a service

Update a Service Orchestration for a service. Service Orchestrations allow you to create Event Rules that evaluate and process events sent to this service. The orchestration_path parameter must include: - 'sets': List of rule sets (at least one with id='start'). Each set has 'id' and 'rules' list. - 'catch_all': Actions object for unmatched events (must have 'actions' key). Rules can have 'conditions' and 'actions' (severity, priority, annotate, suppress, event_action, etc.). Get current config first using get_the_service_orchestration_for_a_service, then modify and update. Scoped OAuth requires: `services.write`

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Update unrouted orchestration rules

Updates the unrouted orchestration rules for a specific Event Orchestration in PagerDuty. This endpoint allows you to define how events that don't match any service-specific rules should be handled. It's used to create a fallback mechanism for event routing and manipulation, ensuring that all incoming events are processed appropriately. The update is comprehensive, meaning any omitted rules or rule details from the request will be deleted from the existing configuration. Use this endpoint when you need to modify the global handling of unrouted events, such as changing default severities, updating event summaries, or implementing new routing logic for unmatched events.

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Update user information

Updates an existing user's information in PagerDuty. Modifies user profile attributes including name, email, time zone, role, job title, description, color, and license. Only include fields you want to update in the user object - all fields are optional. Updatable fields: name, email, role, time_zone, job_title, description, color, license Read-only fields (use dedicated endpoints): teams, contact_methods, notification_rules Note: Only include fields you want to change. Some roles require specific account abilities.

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Update user role on team

Adds a user to a team or updates their role on a team. This endpoint manages team membership by assigning users to teams with specific roles. Use this to: - Add a new user to a team with a specified role - Update an existing team member's role (promote/demote) - Change a user's team permissions and responsibilities The role determines the user's access level within the team context: - 'manager': Can manage team settings, members, and associated resources - 'responder': Can respond to incidents assigned to the team - 'observer': Read-only access to team resources Note: This affects only the user's role for the specified team and does not modify their global account permissions or roles in other teams. Requires the Teams feature which is available on paid PagerDuty plans.

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Update user status update notification rule by id

Updates a specific status update notification rule for a PagerDuty user. This endpoint modifies how a user receives notifications about status updates on incidents they're subscribed to (as stakeholders, not as assigned responders). It allows you to change the contact method (email, phone, SMS, or push notification) for receiving these status updates. Note: This is for status update notifications, which are different from incident assignment notifications. Status updates notify subscribers about changes to incidents they're following. The contact method must already exist for the user before it can be associated with a notification rule. Use the user contact methods endpoints to manage available contact methods.

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Update workflow integration connection

Update an existing Workflow Integration Connection. Updates properties of a workflow integration connection such as name, service URL, authentication settings, and team permissions. This action is idempotent - sending the same update multiple times produces the same result. Scoped OAuth requires: `workflow_integrations:connections.write`

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How the PagerDuty integration works

The PagerDuty integration connects your Dench AI CRM directly to PagerDuty, so agents can read and act on your PagerDuty data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.

368 actions are available for agents to invoke on your behalf. Every call runs through PagerDuty's own authorization, scoped to the account you connect.

Set up PagerDuty in Dench

1
Sign in to your Dench workspace and open Integrations.
2
Find PagerDuty and click Connect — you'll authorize access through PagerDuty's own sign-in flow. No API keys or code required.
3
Ask an agent to use PagerDuty in chat, or call it from an automation.
4
Manage or disconnect the connection any time from workspace settings.

Frequently asked questions

How does the PagerDuty integration work with Dench?

The Dench PagerDuty integration connects your AI CRM to PagerDuty, so AI agents can work with your PagerDuty data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.

What actions can AI agents perform with PagerDuty via Dench?

The PagerDuty integration currently exposes 368 actions, including Add service to incident workflow trigger, Aggregate escalation policy incident metrics, Aggregate incident metrics with filters, Associate service dependencies, Associate team with automation action, and Audit escalation policy records. Agents invoke them on your behalf from chat or from automations.

Do I need to write code to connect PagerDuty to Dench?

No. You connect PagerDuty from your Dench workspace using PagerDuty's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.

Is the PagerDuty integration secure?

Connections are authorized through PagerDuty's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the PagerDuty connection from your workspace settings at any time.

Integrate PagerDuty with your AI CRM

Explore Triggers and Actions

Add service to incident workflow trigger

Aggregate escalation policy incident metrics

Aggregate incident metrics with filters

Associate service dependencies

Associate team with automation action

Audit escalation policy records

Check if service event orchestration is active

Convert service rule by id

Count paused incident reports

Create a custom field for an incident type

Create a field option for a custom field

Create a ruleset

Create an incident type

Create and manage custom incident fields

Create automation runner endpoint

Create business service

Create escalation policy

Create event orchestration

Create event rule in ruleset

Create extension object

Create handoff notification rule

Create incident field option

Create incident record

Create incident workflow

Create incident workflow instance

Create incident workflow trigger

Create integration for orchestration

Create integration for service

Create maintenance window object

Create new schedule layer

Create new service

Create new tag in system

Create new team with details

Create new webhook subscription

Create or update status page post

Create or update status page postmortem

Create response play for incidents

Create schedule overrides configuration

Create service event rule

Create status update template

Create statuspage subscription

Create user notification rule

Create user object

Create user status update notification rule

Create workflow integration connection

Delete a custom field for an incident type

Delete a field option for a custom field

Delete account subscription by id

Delete addon by id

Delete alert grouping setting

Delete all oauth delegations

Delete all user sessions

Delete automation action by id

Delete automation action service by id

Delete automation actions runner by id

Delete business service by id

Delete business service priority thresholds

Delete cache variable for event

Delete cache variable from service

Delete custom field by field id

Delete escalation policy by id

Delete event by id

Delete extension by id

Delete field option

Delete incident workflow by id

Delete incident workflow trigger by id

Delete incident workflow trigger service

Delete integration from event orchestration

Delete maintenance window by id

Delete oncall handoff notification rule

Delete post from status page

Delete post update by id

Delete response play

Delete rule from ruleset by id

Delete ruleset by id

Delete runner team association

Delete schedule by id

Delete schedule override by id

Integrate PagerDuty
with your AI CRM