Cancel Box
Tool to cancel a box order by its ID. Use when you need to cancel a pending box shipment.
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Integrate Postgrid
with your AI CRM
PostGrid provides APIs for automating direct mail and address verification services, enabling businesses to send letters, postcards, and checks, as well as verify and standardize addresses in real-time.
Explore Triggers and Actions
Cancel Cheque
Tool to cancel a cheque order by its ID. Only works when the cheque has 'ready' status. Use when you need to cancel a pending cheque before it is mailed.
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Cancel Cheque with Note
Tool to cancel a cheque order with a cancellation note. Use when you need to cancel a cheque and provide a reason for the cancellation.
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Cancel Postcard
Tool to cancel a postcard order. Use when you need to cancel a postcard that has status 'ready'.
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Cancel Postcard With Note
Cancel a ready postcard order with a required cancellation note. The response may include cancellation details.
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Cancel Return Envelope Order
Tool to cancel a return envelope order. Use when you need to cancel a pending return envelope order using the return envelope ID and order ID.
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Create Bank Account
Tool to create a new bank account for print & mail service.
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Create Box
Create a box mailing order containing one or more cheques for a sender and recipient.
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Create Cheque
Tool to create a cheque order for physical cheque mailing. Use when you need to send a payment via printed cheque. Requires a valid bank account ID and recipient contact details.
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Create Contact
Tool to create a new contact in PostGrid. Use after collecting contact's name, address, and optional metadata.
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Create Letter
Tool to create and send a letter via PostGrid. Use when recipient, sender, and content details are ready.
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Create Postcard
Tool to create and send a postcard via PostGrid. Use when recipient, sender, and content (HTML, template, or PDF) are ready.
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Create Return Envelope
Tool to create a return envelope for mail recipients to respond. Use when you need to include a prepaid return envelope for recipients to send back responses.
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Create Return Envelope Order
Tool to create a batch order of return envelopes to be printed and delivered. Use when you need to order return envelopes in bulk (minimum 5000 units).
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Create Template
Tool to create a new mail template in PostGrid. Use when you need to define reusable HTML content with dynamic placeholders. Use after confirming required template details.
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Create Template Editor Session
Tool to create a template editor session for interactive template editing. Use when you need to generate an embeddable URL for editing a template. The session URL allows users to modify template HTML content in a visual editor.
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Create Tracker
Tool to create a tracker for monitoring mail delivery status via URL tracking. Use when you need to track recipient engagement with personalized URLs.
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Create Webhook
Tool to create a new webhook to receive order event notifications. Use after configuring your endpoint to handle webhook payloads.
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Delete Bank Account
Tool to delete a bank account by its ID. Use when you need to remove a bank account after confirming its identifier.
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Delete Contact
Tool to delete a contact by its ID. Use when you need to remove obsolete contacts after confirming their identifier.
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Delete Template
Tool to delete a template by its ID. Use when you need to remove an existing template after confirming its identifier.
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Delete Template Editor Session
Delete an existing PostGrid template editor session by its ID.
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Delete Tracker
Tool to delete a tracker by its ID. Use when you need to remove an existing tracker after confirming its identifier.
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Delete Webhook
Tool to delete a webhook subscription. Use when you need to remove an existing webhook by its ID.
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Fill Test Return Envelope Order
Tool to fill a test return envelope order for testing purposes. This simulates filling a return envelope order in test mode, changing the status from 'placed' to 'filled'. Only works in test mode.
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Get Bank Account
Tool to retrieve a bank account. Use after obtaining the bank account ID to fetch its details.
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Get Box
Tool to retrieve a specific box order by ID. Use after obtaining the box ID to fetch its details.
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Get Cheque
Tool to retrieve a specific cheque by ID. Use when you need to fetch details of a specific cheque order.
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Get Contact
Tool to retrieve a contact. Use after obtaining the contact ID to fetch its details.
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Get Letter
Tool to retrieve a letter. Use after you have the letter ID to fetch its details.
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Get Postcard
Tool to retrieve a specific postcard by ID. Use when you have a postcard ID and need to fetch its details.
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Get Return Envelope
Tool to retrieve a return envelope. Use after obtaining the return envelope ID to fetch its details.
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Get Return Envelope Order
Tool to retrieve a specific return envelope order. Use when you need to get details about an order by its return envelope ID and order ID.
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Get Template
Tool to retrieve a template. Use when you have the template ID and need its details.
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Get Tracker
Tool to retrieve a tracker. Use when you have the tracker ID and need its details.
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Get Webhook
Tool to retrieve details of a specific webhook by its ID. Use after creating a webhook to fetch its configuration and status.
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List Bank Accounts
List bank accounts with optional pagination.
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List Box Orders
Tool to list box orders. Use when you need to retrieve a paginated list of box orders from PostGrid.
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List Cheques
Tool to list cheques with optional filters and pagination. Use when you need to retrieve batches of cheque records for processing or reporting.
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List Contacts
List contacts with optional search and pagination.
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List Letters
Tool to list letters. Use when retrieving letters with optional filters and pagination.
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List Postal Statements
Tool to list all postal statements for billing and tracking purposes. Use when you need to retrieve statements for accounting or audit purposes.
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List Postcards
Tool to retrieve a list of postcards with optional filtering and pagination. Use when you need to browse or filter postcards list.
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List Return Envelope Orders
Tool to list all return envelope orders for a specific return envelope. Use when retrieving orders associated with a return envelope ID.
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List Return Envelopes
Tool to list return envelopes. Use when you need to retrieve a paginated list of business reply envelopes (BREs) with optional pagination.
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List Self-Mailers
Tool to list self-mailers. Use when you need to fetch self-mailers with filters and pagination.
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List Sub-Organizations
Tool to list sub-organizations. Use when you need to retrieve a paginated list of sub-organizations with optional search filter.
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List Template Editor Sessions
Tool to list template editor sessions. Use when you need to retrieve a paginated list of template editor sessions.
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List Templates
List mail templates with optional pagination.
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List Tracker Visits
Tool to list all visits for a tracker. Use when you need to retrieve visit information including device, IP address, and referred tracker/order ID for each visit.
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List Trackers
Tool to list all trackers. Use when you need to retrieve a paginated list of trackers for tracking mail interactions.
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List Webhook Events
Tool to retrieve a list of webhook events with optional pagination. Use when you need to view all webhook events that have occurred.
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List Webhook Invocations
Tool to list previous invocations of a webhook with response status codes. Use when you need to view the history of webhook delivery attempts and their outcomes.
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List Webhooks
Retrieve a paginated list of configured webhooks.
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Progress Test Box
Tool to progress a test box through processing stages for webhook testing. Use when testing webhook integration by advancing box status.
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Progress Test Cheque
Tool to progress a test cheque through processing stages for webhook testing. Use when you need to simulate cheque status changes (ready -> printing -> processed_for_delivery -> completed) to test webhook integrations.
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Progress Test Postcard
Tool to progress a test postcard through processing stages for webhook testing. Use when testing webhook integration by advancing postcard status.
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Update Template
Update an existing PostGrid mail template with required HTML content and optional description or metadata.
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Update Tracker
Tool to update an existing tracker's redirect URL template and/or expiration settings. Use when you need to modify tracker configuration after obtaining its identifier.
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Update Webhook
Tool to update an existing webhook configuration. Use when you need to modify webhook URL, events, or other settings.
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How the Postgrid integration works
The Postgrid integration connects your Dench AI CRM directly to Postgrid, so agents can read and act on your Postgrid data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
60 actions are available for agents to invoke on your behalf. Every call runs through Postgrid's own authorization, scoped to the account you connect.
Set up Postgrid in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find Postgrid and click Connect — you'll authorize access through Postgrid's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use Postgrid in chat, or call it from an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the Postgrid integration work with Dench?
The Dench Postgrid integration connects your AI CRM to Postgrid, so AI agents can work with your Postgrid data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with Postgrid via Dench?
The Postgrid integration currently exposes 60 actions, including Cancel Box, Cancel Cheque, Cancel Cheque with Note, Cancel Postcard, Cancel Postcard With Note, and Cancel Return Envelope Order. Agents invoke them on your behalf from chat or from automations.
Do I need to write code to connect Postgrid to Dench?
No. You connect Postgrid from your Dench workspace using Postgrid's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the Postgrid integration secure?
Connections are authorized through Postgrid's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Postgrid connection from your workspace settings at any time.