Remote Retrieval automates the logistics of managing equipment returns, providing efficient tracking and management of laptop and monitor returns.
Tool to create IT asset retrieval orders for remote employees. Use when you need to schedule pickup of laptops, monitors, cell phones, or tablets from employees. Supports both return-to-company and recycle-with-data-destruction workflows.
Tool to retrieve a paginated list of all orders. Use when you need to list orders with optional filters like status or dates. Call after authentication.
Tool to retrieve detailed information for a company. Use after confirming a valid company_id.
Tool to retrieve real-time pricing data for all supported devices. Use when you need current prices for Laptop, Monitor (17-23 inch), Monitor_27 (24-27 inch), Tablet, or Cell Phone.
Tool to retrieve specific order details by order ID. Use when you need detailed information about an order including employee info, company info, and shipment status (device_type, send_status, return_status).
Tool to retrieve list of all pending orders. Use when you need to check orders awaiting payment completion. Results are paginated up to 25 per page.
Tool to validate the provided API key. Use when you need to confirm the API key's validity.
The Remote Retrieval integration connects your Dench AI CRM directly to Remote Retrieval, so agents can read and act on your Remote Retrieval data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
7 actions are available for agents to invoke on your behalf. Every call runs through Remote Retrieval's own authorization, scoped to the account you connect.
Sign in to your Dench workspace and open Integrations.
Find Remote Retrieval and click Connect — you'll authorize access through Remote Retrieval's own sign-in flow. No API keys or code required.
Ask an agent to use Remote Retrieval in chat, or call it from an automation.
Manage or disconnect the connection any time from workspace settings.
The Dench Remote Retrieval integration connects your AI CRM to Remote Retrieval, so AI agents can work with your Remote Retrieval data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
The Remote Retrieval integration currently exposes 7 actions, including Create Order, Get All Orders, Get Company Details, Get Device Prices, Get Order Details, and List Pending Orders. Agents invoke them on your behalf from chat or from automations.
No. You connect Remote Retrieval from your Dench workspace using Remote Retrieval's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Connections are authorized through Remote Retrieval's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Remote Retrieval connection from your workspace settings at any time.