Create Personal List
Tool to add a new personal list on the People page. Use when you need to organize contacts into a custom list.
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Integrate Reply
with your AI CRM
Reply.io is a sales engagement platform that automates multichannel outreach, enabling users to create and manage email campaigns, track replies, and monitor performance directly within their platform.
Explore Triggers and Actions
Delete Email Account
Tool to delete a specific email account. Use when you need to remove an existing email account identified by its ID.
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Delete List By ID
Tool to delete a list by its ID. Use when you need to remove a personal list you own.
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Delete Sequence
Tool to delete a sequence. Use after confirming the sequence exists to remove it permanently.
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Delete User
Tool to delete a user. Use after confirming the user exists to remove them permanently.
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Generate ULID
Generate ULID
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Get all campaign schedules
Retrieves all campaign schedules from Reply.io, including the default schedule and any user-created schedules. Each schedule contains timezone settings, daily timing configurations (mainTimings), and follow-up timings. Use this to view available schedules before assigning one to a campaign or to audit existing schedule configurations.
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Get All Lists
Tool to retrieve all available people lists. Use when you need to list all lists in your Reply account.
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Get Campaigns For Contact
Tool to retrieve campaigns a contact belongs to by contact ID. Use when you need to list all sequences (campaigns) associated with a specific contact.
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Get Contacts in List by ID
Tool to retrieve contacts in a specific personal list. Use after obtaining the list ID when you need a paginated set of contacts for that list.
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Get full blacklist of domains and emails
Tool to retrieve the full list of blacklisted domains and emails. Use after confirming updates to the blacklist when you need a complete view.
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Get List by ID
Tool to return a specific people list by its ID. Use after you know the list ID and need its details.
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Get templates list
Retrieves all email templates from Reply.io, including user-created, team-shared, organization-wide, and community templates. Use this to browse available templates before sending emails or creating campaigns. No parameters required - returns all accessible templates for the authenticated user.
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List Campaigns
Tool to list all campaigns (sequences). Use when you need a paginated list of campaigns.
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List Contacts Basic
Tool to list contacts. Use when verifying API access and gathering contact IDs.
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Mark Contact As Finished
Marks a contact (by email) or all contacts under a domain as finished in all Reply.io campaigns. Use this tool to stop outreach for contacts who have been successfully engaged or should no longer receive campaign messages. - When using 'email': The specific contact must exist and be enrolled in at least one campaign. - When using 'domain': Marks all contacts with that email domain as finished (succeeds even if no contacts match). Note: Provide exactly one of 'email' or 'domain', not both.
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Mark Contact as Replied
Tool to mark a contact as replied in all campaigns by email or domain. Use after confirming the contact has responded.
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Move Contacts to Lists
Tool to move one or more contacts to specified lists. Use when reorganizing contacts across lists after verifying contact and list IDs.
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Remove Domain from Blacklist
Tool to remove the specified domain from the blacklist. Use when you need to allow sending to that domain again.
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Reply.io List Email Accounts
Tool to list all email accounts. Use when you need to retrieve email accounts page by page.
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Search Contacts by Email
Tool to search contacts by email. Use when you need to find existing contact IDs for update tests.
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How the Reply integration works
The Reply integration connects your Dench AI CRM directly to Reply, so agents can read and act on your Reply data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
21 actions are available for agents to invoke on your behalf. Every call runs through Reply's own authorization, scoped to the account you connect.
Set up Reply in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find Reply and click Connect — you'll authorize access through Reply's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use Reply in chat, or call it from an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the Reply integration work with Dench?
The Dench Reply integration connects your AI CRM to Reply, so AI agents can work with your Reply data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with Reply via Dench?
The Reply integration currently exposes 21 actions, including Create Personal List, Delete Email Account, Delete List By ID, Delete Sequence, Delete User, and Generate ULID. Agents invoke them on your behalf from chat or from automations.
Do I need to write code to connect Reply to Dench?
No. You connect Reply from your Dench workspace using Reply's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the Reply integration secure?
Connections are authorized through Reply's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Reply connection from your workspace settings at any time.