Create Personal List
Tool to add a new personal list on the People page. Use when you need to organize contacts into a custom list.
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Integrate Reply
with your AI CRM
Reply.io is a sales engagement platform that automates multichannel outreach, enabling users to create and manage email campaigns, track replies, and monitor performance directly within their platform.
Explore Triggers and Actions
Delete Email Account
Requests deletion of a Reply email account by ID. A successful result does not necessarily confirm deletion: the request may have been accepted for processing, or the account or endpoint may not have been found.
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Delete List By ID
Tool to delete a list by its ID. Use when you need to remove a personal list you own.
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Delete Sequence
Tool to delete a sequence. Use after confirming the sequence exists to remove it permanently.
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Delete User
Requests deletion of a Reply user by ID. A successful result does not necessarily confirm deletion: the request may have been accepted for processing, or the user or endpoint may not have been found.
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Generate ULID
Generates a ULID-like identifier using a hexadecimal millisecond timestamp and a random alphanumeric suffix. The optional seed is not used.
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Get all campaign schedules
Retrieves a page of Reply.io campaign schedules, including available default and user-created schedules. Each schedule contains timezone settings, daily timing configurations, and follow-up timings.
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Get All Lists
Tool to retrieve all available people lists. Use when you need to list all lists in your Reply account.
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Get Campaigns For Contact
Retrieves a page of campaigns associated with a contact by contact ID. A 404 response is returned as an empty campaign list.
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Get Contacts in List by ID
Tool to retrieve contacts in a specific personal list. Use after obtaining the list ID when you need a paginated set of contacts for that list.
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Get full blacklist of domains and emails
Tool to retrieve the full list of blacklisted domains and emails. Use after confirming updates to the blacklist when you need a complete view.
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Get List by ID
Tool to return a specific people list by its ID. Use after you know the list ID and need its details.
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Get templates list
Retrieves email templates from Reply.io in user, team, organization, and community categories. Returns at most one template per category; no parameters are required.
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List Campaigns
Tool to list all campaigns (sequences). Use when you need a paginated list of campaigns.
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List Contacts Basic
Lists contacts and their IDs. Results may be limited to one sequence or omit contacts without a usable ID and email; an empty result can also reflect failed requests rather than verified API access.
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Mark Contact As Finished
Marks a contact (by email) or all contacts under a domain as finished in all Reply.io campaigns. Use this tool to stop outreach for contacts who have been successfully engaged or should no longer receive campaign messages. - When using 'email': The specific contact must exist and be enrolled in at least one campaign. - When using 'domain': Marks all contacts with that email domain as finished (succeeds even if no contacts match). Note: Provide exactly one of 'email' or 'domain', not both.
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Mark Contact as Replied
Tool to mark a contact as replied in all campaigns by email or domain. Use after confirming the contact has responded.
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Move Contacts to Lists
Requests moving contacts to specified lists by their IDs. A successful result indicates the request was accepted, not that the contacts were actually moved.
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Remove Domain from Blacklist
Tool to remove the specified domain from the blacklist. Use when you need to allow sending to that domain again.
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Reply.io List Email Accounts
Lists email accounts with requested pagination and an optional status filter. Results may be incomplete; an empty result can also indicate that account retrieval failed or access was denied.
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Search Contacts by Email
Searches Reply contacts by email address and returns normalized contact records, including IDs when available. An empty result does not establish that no contact exists; it can also indicate that a search endpoint was not found.
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How the Reply integration works
The Reply integration connects your Dench AI CRM directly to Reply, so agents can read and act on your Reply data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
21 actions are available for agents to invoke on your behalf. Every call runs through Reply's own authorization, scoped to the account you connect.
Set up Reply in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find Reply and click Connect — you'll authorize access through Reply's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use Reply in chat, or call it from an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the Reply integration work with Dench?
The Dench Reply integration connects your AI CRM to Reply, so AI agents can work with your Reply data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with Reply via Dench?
The Reply integration currently exposes 21 actions, including Create Personal List, Delete Email Account, Delete List By ID, Delete Sequence, Delete User, and Generate ULID. Agents invoke them on your behalf from chat or from automations.
Do I need to write code to connect Reply to Dench?
No. You connect Reply from your Dench workspace using Reply's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the Reply integration secure?
Connections are authorized through Reply's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Reply connection from your workspace settings at any time.