Reply.io is an AI-powered sales engagement platform that automates and optimizes sales outreach across multiple channels, integrating with various business tools to enhance lead conversion rates and overall sales productivity.
Move an existing contact to a sequence in Reply.io. Use this action to enroll contacts in email sequences for automated outreach campaigns. This action allows you to specify where in the sequence to start, whether to remove the contact from their current sequence, and when to begin processing.
Tool to archive a sequence. Use when you need to archive an existing sequence without permanently deleting it.
Tool to bulk remove multiple contacts from a sequence at once. Use when you need to remove several contacts from a sequence efficiently in a single operation.
Tool to clear statuses from contacts. Use when you need to remove specific or all clearable statuses from contacts.
Tool to initiate OAuth connection for an Exchange email account. Use when you need to connect an Exchange account to Reply.io via OAuth flow. Returns the Microsoft OAuth consent page URL where the user should be redirected.
Tool to initiate Gmail account connection via OAuth. Returns the OAuth authorization URL where the user should be redirected to grant permissions.
Tool to create a new contact in Reply.io. Use when adding contacts to your outreach database.
Tool to add a new step to an existing sequence. Use when you need to build or modify sequence workflows with Email, Call, Task, SMS, WhatsApp, LinkedIn, Condition, or Zapier steps.
Tool to delete a contact. Use after confirming the contact exists to remove it permanently.
Tool to delete a specific email account. Use when you need to remove an existing email account identified by its ID.
Tool to delete a schedule. Use after confirming the schedule exists to remove it permanently.
Tool to delete a sequence. Use after confirming the sequence exists to remove it permanently.
Tool to delete a user. Use after confirming the user exists to remove them permanently.
Generate ULID
Tool to retrieve a contact by ID. Use when you have a contact ID and need detailed contact information.
Tool to get contact status. Use when you need to retrieve all current statuses for a contact.
Tool to get the current authenticated user's ID. Use when you need to verify API key validity or identify the current user.
Tool to retrieve detailed information about a sequence by its ID. Use when you need to get comprehensive sequence details including settings, email accounts, and workflow steps.
Tool to retrieve all contacts enrolled in a sequence with additional details. Use when you need to see contact engagement status, current step, or completion timestamps within a sequence.
Tool to retrieve details of a specific sequence step. Use when you need to inspect step configuration including type, delays, execution mode, and type-specific settings.
Tool to list contacts. Use when verifying API access and gathering contact IDs.
Tool to retrieve all steps in a sequence. Use when you need to get the complete list of steps configured for a specific sequence.
Tool to retrieve a paginated list of sequences. Use when you need to browse sequences with optional filtering by name.
Tool to pause a running sequence. Use when you need to temporarily stop a sequence from sending emails or executing steps.
Tool to remove a contact from a sequence. Use when you need to stop a contact from receiving further steps in a specific sequence.
Tool to list email accounts that are currently disconnected due to authentication or connection errors. Use when you need to identify and troubleshoot problematic email accounts.
Tool to list all email accounts. Use when you need to retrieve email accounts page by page.
Tool to list all contact lists. Use when you need to retrieve all available lists in your Reply.io account.
Tool to search contacts by email. Use when you need to find existing contact IDs for update tests.
Tool to set the status of one or more contacts. Use when you need to update contact statuses in bulk.
Tool to start a sequence. Use when you need to activate a sequence that is in New or Paused status.
Tool to update an existing contact's information. Use when you need to modify contact details.
Tool to update an existing email account with custom SMTP/IMAP settings. Use when you need to modify email account configuration such as sender name, signature, server settings, or daily limits.
The Reply.io integration connects your Dench AI CRM directly to Reply.io, so agents can read and act on your Reply.io data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
33 actions are available for agents to invoke on your behalf. Every call runs through Reply.io's own authorization, scoped to the account you connect.
Sign in to your Dench workspace and open Integrations.
Find Reply.io and click Connect — you'll authorize access through Reply.io's own sign-in flow. No API keys or code required.
Ask an agent to use Reply.io in chat, or call it from an automation.
Manage or disconnect the connection any time from workspace settings.
The Dench Reply.io integration connects your AI CRM to Reply.io, so AI agents can work with your Reply.io data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
The Reply.io integration currently exposes 33 actions, including Add Contact to Sequence, Archive Sequence, Bulk Remove Contacts from Sequence, Clear Contact Status, Connect Exchange Account via OAuth, and Connect Gmail Account. Agents invoke them on your behalf from chat or from automations.
No. You connect Reply.io from your Dench workspace using Reply.io's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Connections are authorized through Reply.io's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Reply.io connection from your workspace settings at any time.