Reply.io is an AI-powered sales engagement platform that automates and optimizes sales outreach across multiple channels, integrating with various business tools to enhance lead conversion rates and overall sales productivity.
Move an existing contact to a sequence in Reply.io. Use this action to enroll contacts in email sequences for automated outreach campaigns. This action allows you to specify where in the sequence to start, whether to remove the contact from their current sequence, and when to begin processing.
Tool to archive a sequence. Use when you need to archive an existing sequence without permanently deleting it.
Tool to bulk remove multiple contacts from a sequence at once. Use when you need to remove several contacts from a sequence efficiently in a single operation.
Tool to clear statuses from contacts. Use when you need to remove specific or all clearable statuses from contacts.
Tool to initiate OAuth connection for an Exchange email account. Use when you need to connect an Exchange account to Reply.io via OAuth flow. Returns the Microsoft OAuth consent page URL where the user should be redirected.
Tool to initiate Gmail account connection via OAuth. Returns the OAuth authorization URL where the user should be redirected to grant permissions.
Tool to create a new contact in Reply.io. Use when adding contacts to your outreach database.
Add a step to an existing Reply.io sequence to build or modify its workflow. Step types include Email, Call, Task, SMS, WhatsApp, LinkedIn, Condition and Zapier.
Delete a contact by ID. A 404 response is treated as success, so an empty result does not confirm that the contact was deleted.
Delete an email account by ID. A 404 response is treated as success, so an empty success response does not confirm that the account was deleted.
Delete a schedule by ID using the Reply API v2. The API key requires legacy v1/v2 access.
Tool to delete a sequence. Use after confirming the sequence exists to remove it permanently.
Requests deletion of a user by ID. A 404 or 202 is returned as success, so a successful response does not confirm permanent deletion.
Generate a ULID-like identifier using a millisecond timestamp and a random alphanumeric suffix.
Retrieve one page of tracked activities for a Reply.io contact.
Tool to retrieve a contact by ID. Use when you have a contact ID and need detailed contact information.
Tool to get contact status. Use when you need to retrieve all current statuses for a contact.
Tool to get the current authenticated user's ID. Use when you need to verify API key validity or identify the current user.
Tool to retrieve detailed information about a sequence by its ID. Use when you need to get comprehensive sequence details including settings, email accounts, and workflow steps.
Retrieve a page of contacts enrolled in a sequence, with optional additional details such as engagement status, current step and completion timestamps.
Get aggregate email and LinkedIn engagement statistics for a sequence. The report defaults to the last week when no date filters are supplied.
Tool to retrieve details of a specific sequence step. Use when you need to inspect step configuration including type, delays, execution mode, and type-specific settings.
Return the configured steps and email variants for a legacy campaign.
List contacts to gather contact IDs, with page and page-size controls. Results may be limited to contacts from the first sequence, omit records without an ID and email, or be empty when requests fail; an empty result does not verify API access or absence of contacts.
Tool to retrieve all steps in a sequence. Use when you need to get the complete list of steps configured for a specific sequence.
Browse Reply.io sequences with pagination and an optional name filter. Pages start at 1 and the requested page size can be between 1 and 100.
Tool to pause a running sequence. Use when you need to temporarily stop a sequence from sending emails or executing steps.
Tool to remove a contact from a sequence. Use when you need to stop a contact from receiving further steps in a specific sequence.
List disconnected email accounts for troubleshooting. Results omit accounts without a numeric ID, email and sender name; an empty result can also reflect failed endpoint requests.
List Reply.io email accounts with page and page-size controls and an optional status filter. Results may be incomplete: they can contain only accounts found in sequences or be empty after requests fail, and pagination totals may be estimated from returned items.
List contact lists in the Reply.io account to browse the available lists and their identifiers.
Search Reply.io contacts using an email address to find existing contacts and their IDs.
Tool to set the status of one or more contacts. Use when you need to update contact statuses in bulk.
Tool to start a sequence. Use when you need to activate a sequence that is in New or Paused status.
Tool to update an existing contact's information. Use when you need to modify contact details.
Update an email account's custom SMTP/IMAP configuration, sender name, signature and daily limit. The request requires the email address, server hosts, ports and passwords, sender name, signature and daily limit.
The Reply.io integration connects your Dench AI CRM directly to Reply.io, so agents can read and act on your Reply.io data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
36 actions are available for agents to invoke on your behalf. Every call runs through Reply.io's own authorization, scoped to the account you connect.
Sign in to your Dench workspace and open Integrations.
Find Reply.io and click Connect — you'll authorize access through Reply.io's own sign-in flow. No API keys or code required.
Ask an agent to use Reply.io in chat, or call it from an automation.
Manage or disconnect the connection any time from workspace settings.
The Dench Reply.io integration connects your AI CRM to Reply.io, so AI agents can work with your Reply.io data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
The Reply.io integration currently exposes 36 actions, including Add Contact to Sequence, Archive Sequence, Bulk Remove Contacts from Sequence, Clear Contact Status, Connect Exchange Account via OAuth, and Connect Gmail Account. Agents invoke them on your behalf from chat or from automations.
No. You connect Reply.io from your Dench workspace using Reply.io's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Connections are authorized through Reply.io's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Reply.io connection from your workspace settings at any time.