Add internal comment to conversation
Tool to add a comment (internal note) to a contact's conversation. Use after verifying the contact identifier.
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Integrate Respond.io
with your AI CRM
AI-powered customer conversation management software.
Explore Triggers and Actions
Create Contact
Creates a new contact in the respond.io workspace with the specified details. The contact is identified by email, phone number, or contact ID. Supports adding profile information, language preferences, and custom fields that have been pre-configured in the workspace.
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Create or Update Contact
Create a Respond.io contact or update one matching the identifier.
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Create Space Tag
Creates a new tag in the Respond.io workspace for organizing and categorizing contacts and conversations. Tags help with segmentation, filtering, and workflow automation. Each tag must have a unique name within the workspace.
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Get Contact
Retrieve an existing Respond.io contact by ID, email, or phone number.
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Get Message
Tool to retrieve a specific message. Use when you need the details of a message sent to or received from a contact.
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List channels
Tool to retrieve a list of channels connected to the workspace. Use when you need to enumerate all messaging channels with pagination support.
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List Contact Channels
List one page of messaging channels associated with a Respond.io contact.
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List Contacts
List Respond.io contacts, optionally searching or filtering them.
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List Message Templates
Lists one page of message templates available on a connected channel.
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List Messages
List one page of messages associated with a Respond.io contact.
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List users
Retrieves a list of respond.io workspace users for auditing or assignment.
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Update Space Tag
Updates an existing workspace tag by its current name. You can modify the tag's name, description, or emoji. Note: Color codes are not currently supported by the API and will be rejected if provided. At least one field besides currentName must be provided to update.
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How the Respond.io integration works
The Respond.io integration connects your Dench AI CRM directly to Respond.io, so agents can read and act on your Respond.io data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
13 actions are available for agents to invoke on your behalf. Every call runs through Respond.io's own authorization, scoped to the account you connect.
Set up Respond.io in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find Respond.io and click Connect — you'll authorize access through Respond.io's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use Respond.io in chat, or call it from an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the Respond.io integration work with Dench?
The Dench Respond.io integration connects your AI CRM to Respond.io, so AI agents can work with your Respond.io data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with Respond.io via Dench?
The Respond.io integration currently exposes 13 actions, including Add internal comment to conversation, Create Contact, Create or Update Contact, Create Space Tag, Get Contact, and Get Message. Agents invoke them on your behalf from chat or from automations.
Do I need to write code to connect Respond.io to Dench?
No. You connect Respond.io from your Dench workspace using Respond.io's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the Respond.io integration secure?
Connections are authorized through Respond.io's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Respond.io connection from your workspace settings at any time.