Get Account Balance
Return monetary balance, credit limit, currency, and remaining prepaid email and SMS quotas for the connected Reteno account.
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Integrate Reteno
with your AI CRM
Reteno is a customer engagement platform for managing contacts, behavioral events, messaging campaigns, and omnichannel communications.
Explore Triggers and Actions
Get Account Info
Return the Reteno organization and API user associated with the connected account. Use this to verify which account subsequent operations affect.
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Get Contact
Return the full Reteno profile for one contact identified by its internal contact ID.
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Get Contact Import Status
Return the current state and resulting contact IDs for an asynchronous Reteno contact import started by Upsert Contacts.
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List Address Books
Return Reteno contact address books and their assigned field groups and fields.
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List Contact Fields
List custom contact fields, their field IDs and keys, data types, allowed values, and validation metadata.
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List Contact Messages
Return one page of a contact's email, SMS, push, web push, or App Inbox message history for a required date range.
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List Contacts
List one bounded page of Reteno contacts. Optionally filter by external customer ID, email, phone, or name.
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List Segments
Search Reteno contact segments by name and return one bounded page with segment IDs and types.
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List Subscription Categories
List the organization's contact subscription categories and the keys used to manage communication preferences.
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List Workflows
Search Reteno automation workflows by name and return their IDs, status, and tags.
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Track Event
Send one non-retractable backend event for an identified contact. A new event type key is created after Reteno accepts its first event.
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Upsert Contact
Create or update a Reteno contact in real time and return its Reteno contact ID.
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Upsert Contacts
Create or update 1-3000 Reteno contacts asynchronously using one explicit deduplication strategy. Returns an import session ID and immediate failures.
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How the Reteno integration works
The Reteno integration connects your Dench AI CRM directly to Reteno, so agents can read and act on your Reteno data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
14 actions are available for agents to invoke on your behalf. Every call runs through Reteno's own authorization, scoped to the account you connect.
Set up Reteno in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find Reteno and click Connect — you'll authorize access through Reteno's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use Reteno in chat, or call it from an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the Reteno integration work with Dench?
The Dench Reteno integration connects your AI CRM to Reteno, so AI agents can work with your Reteno data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with Reteno via Dench?
The Reteno integration currently exposes 14 actions, including Get Account Balance, Get Account Info, Get Contact, Get Contact Import Status, List Address Books, and List Contact Fields. Agents invoke them on your behalf from chat or from automations.
Do I need to write code to connect Reteno to Dench?
No. You connect Reteno from your Dench workspace using Reteno's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the Reteno integration secure?
Connections are authorized through Reteno's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Reteno connection from your workspace settings at any time.