Add Feedback Tags
Add tags to feedback items by providing feedback IDs and corresponding tags.
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Integrate Retently
with your AI CRM
Retently is a customer experience management platform that enables businesses to collect, analyze, and act on customer feedback through surveys and integrations.
Explore Triggers and Actions
Add Feedback Topics
Add topics to feedback items by providing feedback IDs and corresponding topics.
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Create or Update Customers
Tool to create new customers or update existing ones by providing their details, including email, name, company, tags, and properties. Use this to manage your customer base in Retently.
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Delete Customers
Delete customers from the workspace by providing their unique IDs.
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Get Campaigns
Tool to retrieve a list of campaigns associated with the account. Use when you need to get details about all campaigns.
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Get Customer By ID
Tool to retrieve detailed information about a specific customer by their unique ID. Use when you need to get all the details of a customer.
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Get Customers
Retrieve a list of customers with optional parameters for pagination, sorting, and filtering by email or date range.
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Get Feedback
Tool to retrieve feedback received from customers. Use when you need to get a list of feedback, with optional parameters for pagination and sorting.
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Get Feedback by ID
Tool to retrieve detailed information about specific feedback by its unique ID. Use when you need to get the details of a single feedback entry.
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Get Latest Score
Tool to retrieve the latest NPS score for the account. Use when you need to get the most up-to-date NPS score.
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Get Outbox
Retrieve the outbox of surveys that are scheduled to be sent.
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Get Reports
Tool to retrieve reports related to NPS surveys, including scores and trends. Use when you need to get campaign performance data.
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Get Templates
Tool to retrieve a list of survey templates available in the account. Use when you need to get the available survey templates.
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Send Transactional Survey
Tool to send a transactional survey to customers. Use when you need to send a survey to a customer after a specific event, with an optional delay.
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Unsubscribe Customers
Unsubscribe customers from receiving surveys by providing their email addresses.
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How the Retently integration works
The Retently integration connects your Dench AI CRM directly to Retently, so agents can read and act on your Retently data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
15 actions are available for agents to invoke on your behalf. Every call runs through Retently's own authorization, scoped to the account you connect.
Set up Retently in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find Retently and click Connect — you'll authorize access through Retently's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use Retently in chat, or call it from an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the Retently integration work with Dench?
The Dench Retently integration connects your AI CRM to Retently, so AI agents can work with your Retently data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with Retently via Dench?
The Retently integration currently exposes 15 actions, including Add Feedback Tags, Add Feedback Topics, Create or Update Customers, Delete Customers, Get Campaigns, and Get Customer By ID. Agents invoke them on your behalf from chat or from automations.
Do I need to write code to connect Retently to Dench?
No. You connect Retently from your Dench workspace using Retently's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the Retently integration secure?
Connections are authorized through Retently's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Retently connection from your workspace settings at any time.