Delete Action Item
This tool allows for the deletion of a specific action item in Rootly. It complements the existing ROOTLY_LIST_ACTION_ITEMS functionality by providing the ability to remove individual action items from the system.
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Integrate Rootly
with your AI CRM
Rootly is an AI-native incident management platform that automates workflows and collaboration, integrating with Slack, PagerDuty, and other tools to streamline incident response.
Explore Triggers and Actions
Delete Incident
Tool to delete an incident in Rootly by ID. Use when performing administrative cleanup. This is a destructive operation and depends on appropriate Rootly permissions.
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Get Action Item Details
Retrieves detailed information about a specific action item by its ID from Rootly. Action items are tasks or follow-up items created during incident management to track work that needs to be completed. This tool returns comprehensive details including: - Core info: summary, description, kind (task/follow_up), priority, status, due_date - Assignment: assigned user and group IDs - Integration links: Jira, GitHub, GitLab, Linear, Asana, Trello, ClickUp, and other connected tools - Metadata: creation and update timestamps, direct URL to the action item Use ROOTLY_LIST_ACTION_ITEMS first to discover available action item IDs if you don't already have one.
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Get Incident Details
Tool to retrieve full details for a single Rootly incident by ID. Use when you need complete incident information for drill-down after listing or searching incidents. Supports optional include parameter to fetch related resources like environments, services, action_items, and events in a single request.
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List Action Items
This tool retrieves a list of all action items for an organization in Rootly. Action items are tasks or follow-up items that need to be completed during or after an incident, helping to track and manage incident-related tasks effectively.
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Update Incident
Tool to update fields on an existing Rootly incident by ID. Use when you need to modify incident status, severity, metadata, or other attributes. Supports updating title, status, summary, severity_id, service_ids, environment_ids, and more.
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How the Rootly integration works
The Rootly integration connects your Dench AI CRM directly to Rootly, so agents can read and act on your Rootly data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
6 actions are available for agents to invoke on your behalf. Every call runs through Rootly's own authorization, scoped to the account you connect.
Set up Rootly in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find Rootly and click Connect — you'll authorize access through Rootly's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use Rootly in chat, or call it from an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the Rootly integration work with Dench?
The Dench Rootly integration connects your AI CRM to Rootly, so AI agents can work with your Rootly data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with Rootly via Dench?
The Rootly integration currently exposes 6 actions, including Delete Action Item, Delete Incident, Get Action Item Details, Get Incident Details, List Action Items, and Update Incident. Agents invoke them on your behalf from chat or from automations.
Do I need to write code to connect Rootly to Dench?
No. You connect Rootly from your Dench workspace using Rootly's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the Rootly integration secure?
Connections are authorized through Rootly's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Rootly connection from your workspace settings at any time.