Simplesat captures customer feedback and CSAT scores through surveys, integrating directly with helpdesk systems for real-time performance insights
Tool to create a new customer or update an existing customer if one already exists with the same email. Use when you need to add or modify customer information including name, email, company, tags, external_id, and custom attributes.
This tool creates a new team member or updates an existing one if a team member with the same email address is found. It is an independent action that requires only basic team member information (email, first_name, last_name, and optionally title and phone) and does not depend on any other resource IDs.
Tool to retrieve a single customer by their Simplesat ID. Returns customer details including name, email, company, tags, and custom attributes.
List Simplesat answers with question, customer and ticket details, with modified-date filters and pagination. This tool is deprecated.
Tool to retrieve a paginated list of all questions in Simplesat. Use when you need to fetch question details including order, metric type, text, rating scale, choices, and conditional rules. Supports filtering by metric (csat, nps, ces) and survey_id.
List a page of surveys in the Simplesat account, returning each survey's ID, name and metric type. Use pagination to retrieve additional surveys or find a survey by name or metric type.
Tool to search and retrieve answers from Simplesat with advanced filtering. Use when you need to find specific answers based on filters like date range, choice value, sentiment, survey, customer, or custom attributes. If no filters are provided, returns all answers from the last 30 days by default.
Search Simplesat responses by date range and filters such as choice value, customer, sentiment, survey, team member or ticket ID. Supports pagination; if no date range is specified, responses default to the last 30 days.
Tool to update an existing customer by their Simplesat ID. Use when you need to modify customer information such as name, email, company, external ID, tags, or custom attributes.
The Simplesat integration connects your Dench AI CRM directly to Simplesat, so agents can read and act on your Simplesat data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
9 actions are available for agents to invoke on your behalf. Every call runs through Simplesat's own authorization, scoped to the account you connect.
Sign in to your Dench workspace and open Integrations.
Find Simplesat and click Connect — you'll authorize access through Simplesat's own sign-in flow. No API keys or code required.
Ask an agent to use Simplesat in chat, or call it from an automation.
Manage or disconnect the connection any time from workspace settings.
The Dench Simplesat integration connects your AI CRM to Simplesat, so AI agents can work with your Simplesat data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
The Simplesat integration currently exposes 9 actions, including Create or Update Customer V2, Create or Update Team Member, Get Customer, List Answers, List Questions, and List Surveys. Agents invoke them on your behalf from chat or from automations.
No. You connect Simplesat from your Dench workspace using Simplesat's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Connections are authorized through Simplesat's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Simplesat connection from your workspace settings at any time.