Add Label to Ticket
Tool to add a label to a ticket. Use when you need to categorize or tag a ticket with a specific label. The label must already exist in your SupportBee account before adding it to a ticket.
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Integrate Supportbee
with your AI CRM
SupportBee is a web-based email support tool that helps businesses organize their customer support emails efficiently.
Explore Triggers and Actions
Archive SupportBee Ticket
Tool to archive a SupportBee ticket by its ID. Use when you want to move resolved tickets to the archive.
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Assign Ticket to Team
Assigns a ticket to a team in SupportBee. Use when you need to route a support ticket to a specific team for handling. Note: If the ticket is already assigned to a team and a user, reassigning to another team will remove the user assignee.
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Create Consequence
Creates a new consequence for rules automation in SupportBee. Use when setting up automated actions that should be triggered by rules (e.g., auto-assign tickets, archive, or mark as spam).
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Create Filter
Creates a SupportBee filter by linking an existing rule with a consequence. The rule defines which tickets match, and the consequence defines the action taken on matching tickets.
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Create Forwarding Email
Create a new forwarding email address for the company in SupportBee. Use this to add new support email addresses that will forward incoming emails to your SupportBee account as tickets.
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Create Rule
Submits a SupportBee automation rule with conditions and action entries and returns the rule ID. SupportBee documents rules as matching criteria and requires a separate consequence and filter to associate actions with them.
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Create Snippet
Create a reusable snippet (canned response) in SupportBee. Snippets are pre-written text templates that agents can quickly insert into ticket replies. Use this to create standard responses for common customer inquiries like refunds, FAQs, or welcome messages.
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Create SupportBee Ticket
Creates a new support ticket in SupportBee with a subject, content, and requester details. Use this action to: - Create tickets from customer inquiries or issues - Assign tickets to specific agents or teams during creation - Add tags and labels for better ticket organization - Include CC recipients to keep stakeholders informed The ticket will be created in an unanswered state and will appear in the inbox unless marked as spam.
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Create SupportBee User
Invites a new user to your SupportBee account. The user will receive an email invitation and can be assigned as an agent (handles tickets), admin (full access), or collaborator (view/comment only). Use this when you need to add team members to your helpdesk programmatically.
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Create Ticket Comment
Creates an internal comment on a ticket in SupportBee. Comments are private notes visible only to agents, not to customers. Use this to add internal notes, observations, or collaborate with team members on a ticket.
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Create Ticket Reply
Create a reply to a support ticket in SupportBee. Replies are sent to customers via email and are visible to them. Use this when you need to respond to a customer's ticket with information, updates, or solutions. Provide the ticket ID and HTML-formatted content for your reply.
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Delete Snippet
Permanently delete a snippet by its ID from SupportBee. Use this action when you need to remove an unwanted or outdated snippet (canned response template). This action is destructive and cannot be undone. To find snippet IDs, use the 'Fetch Snippets' action first.
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Delete SupportBee Ticket
Permanently delete a trashed ticket from SupportBee. The ticket must first be moved to trash using the Trash Ticket action before it can be permanently deleted. Only admins can delete trashed tickets. This action is irreversible.
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Fetch Forwarding Emails
Retrieves the company's forwarding email addresses configured in SupportBee. Use it to list the support addresses that forward email to the company.
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Fetch Snippets
Fetches saved response snippets (canned responses/templates) from SupportBee. Snippets are reusable text templates that can be inserted into ticket replies. Use this to list available snippets for quick responses.
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Fetch SupportBee Labels
Tool to retrieve all custom labels. Use when you need to list labels for ticket categorization.
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Fetch SupportBee Teams
Retrieves all teams in the SupportBee account. Use this to list available teams before assigning tickets to teams or filtering tickets by team. Returns team IDs, names, descriptions, and timestamps.
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Get Avg First Response Time Report
Tool to retrieve average first response time data points over time. Use when analyzing first-response performance metrics for support tickets. Returns time-series data with response times in seconds and Unix timestamps. Reports require admin API token access. Data is limited to a maximum 30-day window per request.
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Get Replies Count Report
Retrieves replies count report data for the company. Returns time-series data points showing the number of replies over time. The report provides aggregate metrics for the entire company account and includes type information (company/user/team), the entity ID, and the metric name. Requires admin-level API access. Use this to analyze reply volume trends and patterns.
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Get Ticket
Tool to retrieve a specific SupportBee ticket by its ID. Returns complete ticket details including subject, content, requester, assignee, labels, and reply/comment counts. Use when you need to fetch full details of a single ticket.
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Get Tickets Count Report
Requests a SupportBee ticket count report for a specified date range, with optional agent, team, and label parameters. Reports are available only to admins; the result includes a total and may include a report.
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List SupportBee Users
Lists SupportBee users or customer groups, with options to select the type and include invited agents. By default, the provider selects users and the admin, agent, and collaborator roles.
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List Ticket Comments
Retrieves all internal comments (private agent notes) for a specific ticket. Comments are visible only to agents within the helpdesk, not to customers. Use this to review internal discussion history on a ticket.
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List Ticket Replies
Lists all replies on a specific support ticket in SupportBee. Returns reply content, replier details, timestamps, and attachments. Use this to view the conversation history on a ticket. Returns an empty list if the ticket has no replies yet.
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List Tickets
Tool to list tickets from SupportBee. Returns a paginated list of tickets with optional filters for spam, trash, archived, assigned user/group, labels, and more. Use when you need to retrieve and browse tickets in the helpdesk.
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Mark SupportBee Ticket as Answered
Marks a SupportBee ticket as answered by adding the 'answered' status. Use this after sending a response to a customer to indicate the ticket has been addressed. This action is idempotent - calling it on an already answered ticket has no adverse effect.
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Mark SupportBee Ticket as Spam
Tool to mark a SupportBee ticket as spam. Use when you need to flag unwanted or malicious ticket submissions after obtaining the ticket ID.
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Mark SupportBee Ticket as Unanswered
Marks a SupportBee ticket as unanswered by removing its 'answered' status. Use this to revert a ticket's status after it was previously marked as answered, typically when additional follow-up is needed from the support team. This action is idempotent - calling it on an already unanswered ticket has no adverse effect.
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Remove Label From Ticket
Tool to remove a label from a ticket. Use when you need to unlabel or uncategorize a ticket by removing an existing label.
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Search SupportBee Tickets
Tool to search SupportBee tickets. Use when you need to find tickets by query with pagination.
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Show SupportBee User or Customer Group
Retrieves details of a SupportBee user (agent/admin) or customer group by their ID. Use this action when you need to fetch profile information like name, email, role, or timestamps for a specific user whose ID you already have (e.g., from a ticket response).
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Show Ticket Reply
Requests a specific SupportBee ticket reply by ticket and reply IDs. The response must contain a nested reply object; a top-level reply response is rejected.
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Trash SupportBee Ticket
Tool to trash a SupportBee ticket by its ID. Use when you need to remove a ticket into the trash folder.
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Unarchive SupportBee Ticket
Tool to unarchive a SupportBee ticket by its ID. Use when you need to restore an archived ticket back to active status.
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Unassign Ticket from Team
Tool to un-assign a ticket from its assigned team. Use when you need to remove the current team ownership before reassigning or closing the ticket.
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Unassign User From Ticket
Tool to un-assign a ticket from its assigned user/agent. Use when you need to remove the current user ownership before reassigning to a different user or closing the ticket.
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Unmark SupportBee Ticket as Spam
Tool to unmark a SupportBee ticket as spam. Use when a ticket was incorrectly flagged as spam.
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Untrash SupportBee Ticket
Restores a trashed SupportBee ticket back to active status. Use when you need to recover a ticket that was previously moved to trash.
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Update Snippet
Update an existing SupportBee snippet (canned response) by ID. The request requires a name and content with text or HTML, and can also include tags.
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Update SupportBee User
Update an existing SupportBee user's name, email, role, avatar, or signature by ID. One or more fields can be submitted; the user whose API token is in use cannot be updated through this action.
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How the Supportbee integration works
The Supportbee integration connects your Dench AI CRM directly to Supportbee, so agents can read and act on your Supportbee data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
41 actions are available for agents to invoke on your behalf. Every call runs through Supportbee's own authorization, scoped to the account you connect.
Set up Supportbee in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find Supportbee and click Connect — you'll authorize access through Supportbee's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use Supportbee in chat, or call it from an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the Supportbee integration work with Dench?
The Dench Supportbee integration connects your AI CRM to Supportbee, so AI agents can work with your Supportbee data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with Supportbee via Dench?
The Supportbee integration currently exposes 41 actions, including Add Label to Ticket, Archive SupportBee Ticket, Assign Ticket to Team, Create Consequence, Create Filter, and Create Forwarding Email. Agents invoke them on your behalf from chat or from automations.
Do I need to write code to connect Supportbee to Dench?
No. You connect Supportbee from your Dench workspace using Supportbee's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the Supportbee integration secure?
Connections are authorized through Supportbee's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Supportbee connection from your workspace settings at any time.