Integrate Ticketmaster
with your AI CRM

Ticketmaster provides APIs for event discovery, inventory management, and ticketing solutions.

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Explore Triggers and Actions

Execute Season Ticketing Command

Tool to execute Season Ticketing API commands for ticket management operations. Use when you need to interact with Ticketmaster's Archtics Season Ticketing system for administrative tasks, account management, or event discovery. Supports commands: ping (test connectivity), customer_query (get account info), seats_sold (retrieve sold seat details), event_search (search events), event_details (get event attributes), get_attendance (retrieve attendance data). Note: API may return 202 ACCEPTED for asynchronous operations - caller must poll with provided cookies until receiving 200 OK response.

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Get Advanced Suggestions

Get advanced auto-complete search suggestions from Ticketmaster's Discovery API. Returns matching attractions (artists, teams, performers), venues (concert halls, stadiums, theaters), and events based on search criteria with extensive filtering options. Use this when you need more control over suggestions including location filtering, source filtering, fuzzy matching, and spell checking. Perfect for implementing type-ahead search functionality with advanced filters or helping users discover entertainment options based on location, segment, and other criteria.

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Get Attraction Details V2

Tool to retrieve detailed information about a specific attraction by ID from Ticketmaster Discovery API v2. Use when you need attraction details with optional licensed content filtering.

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Get Classification Details

Tool to retrieve detailed information about a specific classification. Use after obtaining a classification ID.

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Get Classifications

Retrieves event classifications from Ticketmaster's Discovery API. Classifications provide a hierarchical taxonomy for categorizing events: - Segment: Top-level category (Music, Sports, Arts & Theater, Family, Film, Miscellaneous) - Genre: Secondary category within a segment (e.g., Rock, Baseball, Comedy) - Subgenre: Tertiary category for specific classification (e.g., Alternative Rock, MLB) Use this tool to discover available categories before searching for events, or to understand how events are organized in the Ticketmaster system. The classifications can be filtered by locale, country, or specific classification ID.

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Get Event Details

Tool to retrieve detailed information about a specific event by ID. Use when you have an event's unique identifier and need its full details.

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Get Event Images

Tool to retrieve images for a specific event by ID. Use when you need to fetch image URLs and metadata for an event.

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Get Genre Details

Tool to retrieve detailed information about a specific genre. Use when you need metadata for a single genre before filtering events by genre.

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Get Section Map Image

Tool to retrieve the section map image for an event showing venue layout. Use when you need a visual representation of a venue's seating sections for a specific event. Optionally highlights specific sections or seats.

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Get Segment Details

Retrieve detailed information about a specific Ticketmaster event segment, including all associated genres and subgenres. Segments are the top-level classification categories for events (e.g., Music, Sports, Arts & Theatre, Family, Film, Miscellaneous). This action returns the segment's metadata along with a complete list of genres and their subgenres that fall under this segment. Use this action after obtaining a segment ID from Get Classifications or from event classification data.

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Get Subgenre Details

Tool to retrieve detailed information about a specific subgenre. Use when you have a subgenre ID and need its details.

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Get Ticketmaster Attractions

Tool to retrieve a list of attractions. Use when you need to search for artists, teams, or performers by various criteria such as keyword, classification, or country.

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Get Venue Details (Enhanced)

Tool to retrieve comprehensive details about a specific venue by ID. Use when you need detailed venue information including location, box office info, images, and social media data.

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Get Venues

Tool to retrieve a list of venues based on specified criteria. Use when you need venue details by name, location, or ID.

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Search Events

Search for events on Ticketmaster using various filters including location, date range, keywords, classifications, and more. This action queries the Ticketmaster Discovery API to find events matching your criteria. Results are paginated and can be sorted. Use this when you need to: search for concerts/shows/games, find events in a specific location, filter by date range, or discover events by artist/venue. Key capabilities: - Location search: by city, state, postal code, lat/long, or radius - Time filtering: events within date ranges or on-sale dates - Classification: filter by segment (Music/Sports/Arts), genre, subgenre - Keyword search: find events by name or description - Venue/Attraction: get events at specific venues or by specific artists/teams Note: Deep paging limit - size * page must be < 1000. Maximum 200 results per page.

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How the Ticketmaster integration works

The Ticketmaster integration connects your Dench AI CRM directly to Ticketmaster, so agents can read and act on your Ticketmaster data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.

15 actions are available for agents to invoke on your behalf. Every call runs through Ticketmaster's own authorization, scoped to the account you connect.

Set up Ticketmaster in Dench

1
Sign in to your Dench workspace and open Integrations.
2
Find Ticketmaster and click Connect — you'll authorize access through Ticketmaster's own sign-in flow. No API keys or code required.
3
Ask an agent to use Ticketmaster in chat, or call it from an automation.
4
Manage or disconnect the connection any time from workspace settings.

Frequently asked questions

How does the Ticketmaster integration work with Dench?

The Dench Ticketmaster integration connects your AI CRM to Ticketmaster, so AI agents can work with your Ticketmaster data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.

What actions can AI agents perform with Ticketmaster via Dench?

The Ticketmaster integration currently exposes 15 actions, including Execute Season Ticketing Command, Get Advanced Suggestions, Get Attraction Details V2, Get Classification Details, Get Classifications, and Get Event Details. Agents invoke them on your behalf from chat or from automations.

Do I need to write code to connect Ticketmaster to Dench?

No. You connect Ticketmaster from your Dench workspace using Ticketmaster's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.

Is the Ticketmaster integration secure?

Connections are authorized through Ticketmaster's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Ticketmaster connection from your workspace settings at any time.