New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
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Integrate TimelinesAI
with your AI CRM
TimelinesAI enables teams to manage and automate WhatsApp communications, integrating with various CRMs and tools to streamline workflows.
Explore Triggers and Actions
Create Webhook Subscription
Tool to create a new webhook subscription. Use when you have the event type and callback URL ready.
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Delete File
Tool to delete an uploaded file by its UID. Use after confirming the file is no longer needed.
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Delete Webhook
Tool to delete a webhook subscription by its ID. Use when you need to remove an existing webhook after confirming the webhook ID. Example: "Delete the webhook with ID '9f6a8c3d-56b7-4a1e-8f2e-abcdef123456'."
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Get Chat Messages
Tool to get messages from a specific chat in TimelinesAI. Use when you need to retrieve message history or recent messages from a chat. Example: "Get the last 20 messages from chat 'chat_123abc'."
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Get Chats
Tool to get full or filtered list of all chats. Use when you need to browse or search chats with optional filters. Example: "List all unread chats assigned to me."
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Get File Details
Tool to retrieve metadata and temporary download URL for an uploaded file. Use after uploading a file or when needing its URL.
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Get Webhook
Retrieves detailed information about a specific webhook subscription by its ID. Use this action to: - Check webhook configuration (URL, event type, enabled status) - Monitor webhook health (error counter) - Verify webhook existence before updating or deleting Prerequisites: You must have a valid webhook ID. Use the Get Webhooks action to list all available webhooks first.
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Get Webhooks
Retrieves all webhook subscriptions configured for the workspace. Webhooks notify external systems about events (e.g., 'message:new', 'chat:new') in real-time. Use this to view existing webhook configurations, check their status, or retrieve webhook IDs for updates/deletion. Supports optional pagination via limit and offset parameters.
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Get WhatsApp Accounts
Tool to list all WhatsApp accounts connected to the workspace. Use after configuring WhatsApp integration to verify accounts.
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List Uploaded Files
Tool to list files uploaded in your TimelinesAI workspace. Use when you need to retrieve all uploaded files.
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Send Message to Chat
Send a WhatsApp message to an existing chat in TimelinesAI. Use this action when you have a chat ID from the Get Chats action and want to send a message to that conversation. For sending messages to new phone numbers (not existing chats), use the 'Send WhatsApp Message to Number' action instead. Example: "Send message 'Hello world' to chat with ID 'chat_123abc'."
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Send WhatsApp Message to Number
Tool to send a WhatsApp text message to a phone number via TimelinesAI. Use this to send messages to any recipient phone number using one of your connected WhatsApp accounts as the sender. The message will be delivered immediately if the recipient number is reachable on WhatsApp. Example: Send 'Hello, how can I help you today?' from +15105566777 to +14151231234.
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Update Webhook
Tool to update an existing webhook subscription. Use after confirming the webhook ID when you need to change the URL, subscribed event types, or enable/disable a webhook.
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How the TimelinesAI integration works
The TimelinesAI integration connects your Dench AI CRM directly to TimelinesAI, so agents can read and act on your TimelinesAI data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
13 actions are available for agents to invoke on your behalf, and 1 trigger can start a Dench automation the moment something changes in TimelinesAI. Every call runs through TimelinesAI's own authorization, scoped to the account you connect.
Set up TimelinesAI in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find TimelinesAI and click Connect — you'll authorize access through TimelinesAI's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use TimelinesAI in chat, or wire a TimelinesAI trigger into an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the TimelinesAI integration work with Dench?
The Dench TimelinesAI integration connects your AI CRM to TimelinesAI, so AI agents can work with your TimelinesAI data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with TimelinesAI via Dench?
The TimelinesAI integration currently exposes 13 actions, including Create Webhook Subscription, Delete File, Delete Webhook, Get Chat Messages, Get Chats, and Get File Details. Agents invoke them on your behalf from chat or from automations.
Can Dench react to events in TimelinesAI automatically?
Yes. The TimelinesAI integration provides 1 trigger — such as New WhatsApp Message Received — that can start a Dench automation the moment something happens in TimelinesAI.
Do I need to write code to connect TimelinesAI to Dench?
No. You connect TimelinesAI from your Dench workspace using TimelinesAI's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the TimelinesAI integration secure?
Connections are authorized through TimelinesAI's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the TimelinesAI connection from your workspace settings at any time.