Vapi is a voice AI platform that enables developers to build, test, and deploy voice agents with natural conversations, real-time responses, and seamless integration capabilities.
Tool to create and execute analytics queries on VAPI data. Use when you need to analyze call or subscription metrics with aggregations like count, sum, average, min, or max. Supports grouping by various dimensions and time-based analysis with custom time ranges.
Tool to create a new Vapi assistant with specified transcriber, voice, and AI model configurations. Use when setting up a conversational AI assistant for voice interactions. The assistant requires transcription (speech-to-text), voice (text-to-speech), and AI model (conversation logic) configurations at minimum.
Create a web or phone call, schedule outbound calls, or contact a customer batch. Phone and batch calls contact recipients and may incur provider charges.
Tool to create an eval for testing conversation flows. Use when you need to validate that an AI assistant responds correctly to specific conversation scenarios.
Tool to create a monitoring policy in VAPI. Use when you need to set up automated monitoring rules based on thresholds and time windows. Policies can trigger alerts based on event counts or percentages over a specified lookback window.
Create an OpenAI-compatible chat with a Vapi assistant or squad and receive a JSON response. Set streaming to false for a non-streaming response.
Tool to create a phone number with VAPI. Use when you need to provision a new phone number for voice AI applications. Supports multiple providers (VAPI, Twilio, Vonage, Telnyx, BYO). Required parameters vary by provider.
Tool to create an 11Labs pronunciation dictionary resource. Use when you need to define custom pronunciations for specific terms or acronyms in voice synthesis.
Tool to create a scorecard for observability and evaluation. Use when setting up metrics to evaluate assistant performance based on structured outputs. Scorecards contain metrics with conditions that calculate normalized scores on a 100-point scale.
Tool to create a new session in Vapi. Use when you need to establish a persistent conversation context that can span multiple chats. Sessions automatically expire after 24 hours.
Create a reusable Vapi tool of any provider-supported tool type.
Delete a Vapi call by its unique identifier. The response includes the call ID and may include returned call details.
Tool to delete a chat by its ID from Vapi. Use when you need to permanently remove a chat conversation.
Tool to delete an eval by ID. Use when you need to permanently remove an eval from the system.
Tool to delete an eval run by its ID from Vapi. Use when you need to permanently remove an evaluation run.
Delete a phone number from your Vapi organization by ID. The response includes the ID and may include returned phone number details.
Start a Vapi eval run and poll it until it ends or the timeout expires.
Tool to retrieve a specific assistant by ID from Vapi. Use when you need to fetch details about an existing assistant.
Fetch selected call details by ID, including available status, cost, messages, and transcript information.
Fetch chat details by ID, including available messages, costs, and assistant configuration. The response includes selected chat fields rather than the full chat resource.
Tool to retrieve an eval by its ID. Use when you need to fetch details about a specific eval including its mock conversation messages and metadata.
Tool to retrieve a file by its ID from Vapi. Use when you need to get details about a specific file including its status, metadata, storage location, and timestamps.
Tool to retrieve insights from VAPI. Use when you need to list insights with optional filtering by ID, creation date, or update date. Supports pagination and sorting.
Retrieve a simulation run, including its status, target, and results.
Retrieve a saved squad by ID, including its member configuration.
Fetch a Vapi tool by ID and return selected configuration details, including type, messages, function definition, and server settings.
Tool to list all assistants in your VAPI organization. Use when you need to retrieve information about configured assistants. Supports filtering by creation and update timestamps.
Tool to list calls from Vapi. Use when you need to retrieve multiple calls with optional filtering by id, assistantId, phoneNumberId, or date ranges. Returns an array of call objects with details including status, costs, messages, and artifacts.
Tool to retrieve a list of chat conversations from VAPI. Use when you need to view existing chats, optionally filtered by assistant, squad, session, or time range. Supports pagination and sorting for efficient retrieval of large chat histories.
Tool to retrieve a paginated list of evals from Vapi. Use when you need to list or search evals with optional filtering by creation/update timestamps.
Tool to retrieve monitoring policies from Vapi. Use when you need to list, filter, or search for monitoring policies configured in the organization. Supports filtering by policy ID, severity level, monitor ID, and date ranges for creation/update timestamps.
Tool to list phone numbers in the Vapi organization. Use when you need to enumerate available phone numbers for routing or selection workflows. Supports filtering by creation and update timestamps.
List Vapi provider pronunciation dictionaries for 11Labs or Cartesia, with optional ID and timestamp filters and pagination.
Tool to retrieve a paginated list of scorecards from Vapi. Use when you need to list or search scorecards with optional filtering by creation/update timestamps.
Tool to retrieve a paginated list of sessions from VAPI. Use when you need to list sessions with optional filtering by session ID, name, assistant, squad, or workflow. Supports pagination, sorting, and timestamp-based filtering.
Tool to list structured outputs with optional filtering. Use when you need to retrieve structured output configurations with pagination support. Supports filtering by ID, name, timestamps, and includes pagination controls.
List reusable tools configured in the connected Vapi organization.
Tool to test TypeScript code execution in Vapi's code tool environment. Use when validating code before deploying it as a tool.
Tool to update an existing Vapi assistant configuration. Use when you need to modify assistant properties such as name, voice settings, transcriber configuration, model settings, messages, or other behavior parameters. Only include fields you want to update.
Tool to update an existing eval in Vapi. Use when you need to modify eval properties like name, description, type, or mock conversation messages.
Update an existing Vapi insight configuration, including its name, queries, time range, or visualization settings. An insight type and at least one query must be supplied on every update; bar, pie, line, and text types are accepted.
Tool to update an existing phone number configuration in VAPI. Use when you need to modify phone number settings such as name, associated assistant/workflow, or provider-specific configurations.
Tool to update an existing Vapi tool configuration. Use when you need to modify tool properties such as function definitions, server settings, messages, or other tool-specific parameters.
Tool to upload a file to Vapi Knowledge Base. Use when you need to add files for AI assistants to reference. Returns file metadata including ID, storage URLs, and processing status.
The Vapi integration connects your Dench AI CRM directly to Vapi, so agents can read and act on your Vapi data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
44 actions are available for agents to invoke on your behalf. Every call runs through Vapi's own authorization, scoped to the account you connect.
Sign in to your Dench workspace and open Integrations.
Find Vapi and click Connect — you'll authorize access through Vapi's own sign-in flow. No API keys or code required.
Ask an agent to use Vapi in chat, or call it from an automation.
Manage or disconnect the connection any time from workspace settings.
The Dench Vapi integration connects your AI CRM to Vapi, so AI agents can work with your Vapi data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
The Vapi integration currently exposes 44 actions, including Create Analytics Queries, Create Assistant, Create Call, Create Eval, Create Monitoring Policy, and Create OpenAI Chat. Agents invoke them on your behalf from chat or from automations.
No. You connect Vapi from your Dench workspace using Vapi's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Connections are authorized through Vapi's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Vapi connection from your workspace settings at any time.