Create Variable
Create one user-defined variable in a Voiceflow project environment and return its assigned ID and configuration.
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Integrate Voiceflow
with your AI CRM
Voiceflow is a platform for building, deploying, testing, and analyzing conversational AI agents.
Explore Triggers and Actions
Delete Variable
Permanently delete one user-defined variable by ID. Use only after confirming it is not a system variable or referenced by the agent.
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Export Environment
Return a complete JSON snapshot of one Voiceflow environment, including agent, workflows, tools, functions, variables, and knowledge-base records.
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Get Agent Configuration
Return one project environment's agent configuration; optionally include its large global prompt and instructions.
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Get Conversation State
Read a user's Voiceflow conversation variables, storage, and execution stack for a draft or published environment.
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Get Transcript
Return one transcript with its full conversation logs, properties, evaluations, and recording URL.
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Import Knowledge Document from URL
Crawl one public web URL into a Voiceflow knowledge base and return the created document and ingestion status. This may consume knowledge-base quota.
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List Agent Components
List playbooks, API tools, functions, project-level evaluations, MCP servers or tools, attached tools, or tests for a Voiceflow project and, where applicable, an environment.
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List Environments
Return a project's environments, aliases, release history, and live traffic percentages.
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List Knowledge Documents
Return all knowledge-base documents in one project environment with their IDs, sources, ingestion status, and chunking settings.
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List Projects
Return every Voiceflow project in one workspace, including project IDs used by agent, runtime, and authoring tools.
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List Variables
Return system and user-defined variables in one project environment with IDs, defaults, descriptions, and ownership flags.
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List Workspaces
Return every Voiceflow workspace accessible to the connected account, including IDs needed to list projects.
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Publish Environment
Publish a Voiceflow environment as a named release. This changes the version available to published conversations, is externally visible, creates a persistent release, and is not automatically reversible. Requires explicit confirmation through confirm_publish=true.
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Query Knowledge Base
Retrieve relevant document chunks and optionally synthesize an answer from a project's draft or published Voiceflow knowledge base. Answer synthesis may consume model usage.
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Query Project Analytics
Return one Voiceflow project-level analytics metric as a time series for a requested date range and interval.
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Search Transcripts
Search a project's conversation transcripts by time, environment, version, session, and transcript-property filters, returning one bounded page.
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Send Conversation Message
Send one text turn to a Voiceflow agent and return its typed response traces; this invokes the agent and may consume model usage.
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Update Conversation Variables
Merge named variable values into one user's existing conversation state without replacing storage or the execution stack.
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Update Variable
Update selected editable fields of one user-defined variable; omitted fields remain unchanged.
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How the Voiceflow integration works
The Voiceflow integration connects your Dench AI CRM directly to Voiceflow, so agents can read and act on your Voiceflow data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
20 actions are available for agents to invoke on your behalf. Every call runs through Voiceflow's own authorization, scoped to the account you connect.
Set up Voiceflow in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find Voiceflow and click Connect — you'll authorize access through Voiceflow's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use Voiceflow in chat, or call it from an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the Voiceflow integration work with Dench?
The Dench Voiceflow integration connects your AI CRM to Voiceflow, so AI agents can work with your Voiceflow data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with Voiceflow via Dench?
The Voiceflow integration currently exposes 20 actions, including Create Variable, Delete Variable, Export Environment, Get Agent Configuration, Get Conversation State, and Get Transcript. Agents invoke them on your behalf from chat or from automations.
Do I need to write code to connect Voiceflow to Dench?
No. You connect Voiceflow from your Dench workspace using Voiceflow's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the Voiceflow integration secure?
Connections are authorized through Voiceflow's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Voiceflow connection from your workspace settings at any time.