Add Contact
Tool to add a new contact in WATI. Use when registering a customer's WhatsApp number before sending messages.
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Integrate Wati
with your AI CRM
Wati is a WhatsApp Business API platform that automates marketing, sales, service, and support.
Explore Triggers and Actions
Get Teams
Tool to retrieve a list of teams from WATI. Use after authenticating when you need to enumerate all available teams.
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Send Session Message
Tool to send a session message to a specified WhatsApp number. Use when you need to deliver a free-form text within an active 24-hour session window.
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Update Contact Attributes
Tool to update attributes of an existing contact. Use after confirming the contact exists and you need to modify its custom attributes.
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Wati update chat status
Update the status of a chat/conversation in WATI Team Inbox. This action allows you to change the status of a customer's chat to help manage ongoing conversations. Available statuses: - OPEN: Active, two-way conversation - PENDING: Waiting for customer's response - SOLVED: Issue has been resolved - BLOCK: Prevent further communication with the contact
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How the Wati integration works
The Wati integration connects your Dench AI CRM directly to Wati, so agents can read and act on your Wati data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
5 actions are available for agents to invoke on your behalf. Every call runs through Wati's own authorization, scoped to the account you connect.
Set up Wati in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find Wati and click Connect — you'll authorize access through Wati's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use Wati in chat, or call it from an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the Wati integration work with Dench?
The Dench Wati integration connects your AI CRM to Wati, so AI agents can work with your Wati data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with Wati via Dench?
The Wati integration currently exposes 5 actions, including Add Contact, Get Teams, Send Session Message, Update Contact Attributes, and Wati update chat status. Agents invoke them on your behalf from chat or from automations.
Do I need to write code to connect Wati to Dench?
No. You connect Wati from your Dench workspace using Wati's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the Wati integration secure?
Connections are authorized through Wati's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Wati connection from your workspace settings at any time.