Add Shared Space Members
Add members to a Zoom Team Chat shared space by user ID or member ID. Check the returned counts and per-user operation statuses to determine which additions succeeded.
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Integrate Zoom Team Chat
with your AI CRM
Zoom Team Chat is Zoom's persistent messaging product: channels, direct messages, threads, reactions, file sharing, reminders and shared spaces, all accessible through the Zoom REST API as the connected user
Explore Triggers and Actions
Archive or Unarchive Channels
Archive or unarchive up to 10 Zoom Team Chat channels in one call. Returns per-channel failures; success requires failed_channels to be empty.
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Bookmark or Unbookmark Message
Add or remove a bookmark on a Zoom Team Chat message. Identify the message by message_id plus the conversation it lives in: provide exactly one of to_channel (a channel message) or to_contact (a 1:1 message). Set action to 'add_bookmark' (default) or 'remove_bookmark'. Returns {success: true} on success; the underlying API responds with HTTP 204 and an empty body.
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Create Channel
Create a new Zoom Team Chat channel for the authenticated user, optionally inviting initial members by email.
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Create Message Reminder
Set a reminder on a Zoom Team Chat message, either after a delay (delay_seconds) or at an absolute time (remind_time). Exactly one of to_channel or to_contact must identify where the message lives, and exactly one of delay_seconds or remind_time must set the timing.
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Create Shared Space
Create a Zoom Team Chat shared space (a container that groups related channels). A 'general' channel is auto-created with it.
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Delete Channel
Delete a Zoom Team Chat channel the user owns or is a member of. Returns {success: true} on success; the underlying API responds with HTTP 204 and an empty body.
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Delete Message
Delete a Zoom Team Chat message the connected user sent, identified by message_id plus the conversation it lives in. Provide exactly one of to_channel (a channel message) or to_contact (a 1:1 message). Returns {success: true} on success; the underlying API responds with HTTP 204 and an empty body.
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Delete Message Reminder
Delete the reminder set on a Zoom Team Chat message. Reminders have no id of their own — they are identified by the message_id they belong to. Provide exactly one of to_channel (a channel message) or to_contact (a 1:1 message) to locate the message. Returns {success: true} on success; the API responds with HTTP 204 and an empty body.
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Delete Scheduled Message
Delete a scheduled (draft) Zoom Team Chat message before it is sent, identified by draft_id plus the conversation it is addressed to. Provide exactly one of to_channel (a channel draft) or to_contact (a 1:1 draft). Returns {success: true} on success; the underlying API responds with HTTP 204 and an empty body.
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Delete Shared Space
Delete a Zoom Team Chat shared space. Returns {success: true} on success; the underlying API responds with HTTP 204 and an empty body. NOTE: the space's auto-created 'general' channel SURVIVES as a regular channel and must be deleted separately with DELETE_CHANNEL.
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Get Channel
Get full information about a Zoom Team Chat channel, including its settings.
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Get Chat Contact
Get a single Zoom Team Chat contact by email or user ID, optionally with live presence status.
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Get Message
Get a Zoom Team Chat message by ID and its channel or 1:1 contact. The response may include a deep-link URL.
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Get Message Thread
Retrieve a Zoom Team Chat message thread and replies within a time window. The parent message can be included; replies are limited to 100 per request, with a default of 10.
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Get Shared Space
Get details of a Zoom Team Chat shared space, including its owner and settings.
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Invite Channel Members
Invite up to five contacts to a Zoom Team Chat channel by email address. The response may include an invitation timestamp and identifiers of members added.
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Join Channel
Join a public Zoom Team Chat channel as the authenticated user. Only public (type 3 or 5) channels can be joined this way; private and invite-only channels require an invitation.
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Leave Channel
Leave a Zoom Team Chat channel. WARNING: if the channel OWNER leaves an invite-only channel they cannot rejoin or delete it afterwards — the channel is orphaned. Owners should delete the channel instead. Returns {success: true} on success; the underlying API responds with HTTP 204 and an empty body.
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List Bookmarks
List the authenticated user's bookmarked Zoom Team Chat messages, optionally filtered to one channel (to_channel) or one 1:1 contact (to_contact). Omit both filters to list bookmarks across all conversations.
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List Channel Members
List the members of a Zoom Team Chat channel.
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List Channels
List the Zoom Team Chat channels the authenticated user is a member of.
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List Chat Contacts
List the authenticated user's Zoom Team Chat contacts, with company contacts returned by default or external contacts selected by type. External contacts may have an empty user ID; their member ID can identify them for 1:1 messaging.
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List Chat Sessions
List the authenticated user's Zoom Team Chat sessions, including group chats and 1:1 conversations, within a time window that defaults to today. Alternatively, list starred sessions without a time window.
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List Messages
List Zoom Team Chat messages and shared files in a channel or 1:1 conversation, or search messages or files across conversations. Results default to today when no date or start time is provided.
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List Pinned Messages
List the pinned messages of a Zoom Team Chat channel. Set include_history to also return previously-pinned (now unpinned) history messages.
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List Reminders
List the authenticated user's Zoom Team Chat message reminders. Optionally filter by a channel (to_channel) or a 1:1 contact (to_contact); omit both to list all reminders.
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List Scheduled Messages
List the user's scheduled (draft) Zoom Team Chat messages queued to send to a channel or a 1:1 contact. Provide exactly one of to_channel or to_contact.
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List Shared Space Channels
List the channels grouped inside a Zoom Team Chat shared space.
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List Shared Space Members
List the members and administrators of a Zoom Team Chat shared space.
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List Shared Spaces
List the Zoom Team Chat shared spaces the authenticated user belongs to.
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Mark Message Read or Unread
Mark a Zoom Team Chat message as read or unread. Identify the message by message_id plus the conversation it lives in: provide exactly one of to_channel (a channel message) or to_contact (a 1:1 message). Set action to 'read' (default) or 'unread'. Returns {success: true} on success; the underlying API responds with HTTP 204 and an empty body.
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Move Channels Into/Out of Shared Space
Move existing Zoom Team Chat channels into or out of a shared space. Returns per-channel results; success requires every channel to report is_moved=true.
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Pin or Unpin Message
Pin or unpin a message in a Zoom Team Chat channel. Set action to 'pin' or 'unpin', and identify the message by message_id plus the channel_id it belongs to. Returns {success: true} on success; the underlying API responds with HTTP 204 and an empty body.
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React to Message
Add or remove an emoji reaction on a Zoom Team Chat message. Identify the message by message_id plus the conversation it lives in: provide exactly one of to_channel (a channel message) or to_contact (a 1:1 message). The emoji is a Unicode codepoint string without a 'U+' prefix (e.g. '1F44D'). Returns {success: true} on success; the underlying API responds with HTTP 204 and an empty body.
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Remove Channel Member
Remove a single member from a Zoom Team Chat channel. Returns {success: true} on success; the underlying API responds with HTTP 204 and an empty body. Removing someone who is not a member of the channel fails with a 404 (code 1001).
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Remove Shared Space Members
Remove members or administrators from a Zoom Team Chat shared space by user ID or member ID (the shared space owner cannot be removed). Zoom processes each identifier independently and returns HTTP 200 even when every removal fails, so success must be judged from successful_operations_count / unsuccessful_operations_count and each entry's operation_status - not the HTTP status.
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Search Channels
Search Zoom Team Chat channels by fuzzy keywords or exact name among joined channels, account public channels, or all account channels where permitted. Returns one page of matches; joined-channel searches return at most one page.
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Search Company Contacts
Search the connected user's organization directory for contacts by keyword (first name, last name, or email address). Optionally include each contact's presence status.
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Send Message
Send a Zoom Team Chat message to a channel or a 1:1 contact, optionally as a thread reply (reply_main_message_id) or scheduled for later (scheduled_time). Exactly one of to_channel or to_contact must be provided.
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Star or Unstar Conversation
Star or unstar a Zoom Team Chat channel or contact for the authenticated user. Set target_type to 'channel' or 'contact' and target_id to the channel ID, contact user ID, or contact member ID. Returns {success: true} on success; the underlying API responds with HTTP 204 and an empty body.
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Update Channel
Rename a Zoom Team Chat channel or update its type/settings.
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Update Message
Update a Zoom Team Chat message previously sent by the connected user, including its text, attached file IDs or interactive cards. Identify the channel or 1:1 contact containing the message.
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Update Shared Space
Update a Zoom Team Chat shared space's name, description, or settings.
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How the Zoom Team Chat integration works
The Zoom Team Chat integration connects your Dench AI CRM directly to Zoom Team Chat, so agents can read and act on your Zoom Team Chat data as part of everyday work — answering questions in chat, keeping your CRM in sync, and running automations without anyone copying data between tools.
44 actions are available for agents to invoke on your behalf. Every call runs through Zoom Team Chat's own authorization, scoped to the account you connect.
Set up Zoom Team Chat in Dench
- 1
Sign in to your Dench workspace and open Integrations.
- 2
Find Zoom Team Chat and click Connect — you'll authorize access through Zoom Team Chat's own sign-in flow. No API keys or code required.
- 3
Ask an agent to use Zoom Team Chat in chat, or call it from an automation.
- 4
Manage or disconnect the connection any time from workspace settings.
Frequently asked questions
How does the Zoom Team Chat integration work with Dench?
The Dench Zoom Team Chat integration connects your AI CRM to Zoom Team Chat, so AI agents can work with your Zoom Team Chat data as part of chats, automations, and CRM workflows. You connect your account once, and every agent in your workspace can use it — governed by your workspace permissions.
What actions can AI agents perform with Zoom Team Chat via Dench?
The Zoom Team Chat integration currently exposes 44 actions, including Add Shared Space Members, Archive or Unarchive Channels, Bookmark or Unbookmark Message, Create Channel, Create Message Reminder, and Create Shared Space. Agents invoke them on your behalf from chat or from automations.
Do I need to write code to connect Zoom Team Chat to Dench?
No. You connect Zoom Team Chat from your Dench workspace using Zoom Team Chat's own sign-in and authorization flow — no API keys to copy, no glue code to maintain.
Is the Zoom Team Chat integration secure?
Connections are authorized through Zoom Team Chat's own authentication flow, and Dench stores only the authorization needed to act on your behalf. You can review and disconnect the Zoom Team Chat connection from your workspace settings at any time.