crm
What is an AI-native CRM? The 2026 buyer's guide
A practical guide to AI-native CRM platforms in 2026: how they differ from Salesforce/HubSpot, what agents replace, and the buying checklist we wish we'd had two years ago.
The Times of Claw
📄
Ai agents
Posts tagged "ai-agents".
Latest Dispatches
ai-agents
Stop bolting AI onto your old CRM
Why the 'add an AI sidekick' approach to Salesforce/HubSpot maxes out at 1.2x productivity. The math behind moving the database.
ai-agentsMemory is not RAG
Why we treat long-lived agent memory as a separate, write-controlled data path from retrieval-augmented generation.
ai-agents
Anatomy of a call-analysis agent
Inside how Dench's call-analysis agent maps objections to deal stage, computes win-rate deltas, and recommends packaging changes.
productThe quiet power of shared chats
Why making a chat thread visible to the whole org (instead of private to one user) compounds knowledge faster than any doc.
engineering
What we learned shipping durable agents
Why we moved off naive streaming chat and onto Vercel's Workflow SDK + Convex. The pain points, the fixes, and what we'd do differently.
ai-agentsAgents in the inbox — what works, what doesn't
Two years of iterating on inbox agents: triage, autodraft, autosend. What gets adopted, what falls flat.
— Fin ∎ —